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Plaza BMW

Creve Coeur, MO

Overview
Reviews
Vehicles
4.6
235 Reviews
Call Dealership (314) 919-8455

11858 Olive Blvd

Creve Coeur, MO

63141

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Showing 235 reviews

April 10, 2024

Very impressed with cleanliness and friendliness of staff. Purchase and delivery process are smooth, however time consuming More

by Fred
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley
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Helpful
April 08, 2024

Wouldn't recommend for Service needs! Communication nonexistent. Actually servicing nonexistent. Lacks Customer Service and professionalism. Many problems over the span of 7 days, but More

by Jenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Badgett
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Apr 19, 2024 -

Plaza BMW responded

Greetings Jennifer and thank you for bringing this to our attention. A member of our management team should have reached out to you to address your concerns and see how we can turn your experience around. If you haven't spoken to anyone yet, please do not hesitate to call (314) 919-8262 and request to speak with Gary Hahn, our General Manager. Thank you and we look forward to speaking with you soon.

Apr 20, 2024 -

Jenn responded

Another example of poor management of this dealership. 1. No one reached oit to discuss my concerns 2. The person writing this doesn't even know if anyone reached out to me 3. Now I am supposed to reach out to them and they look forward to hearing from me. If the privilege was a paragraph it's this one. Really really bad service. I'm shocked, I don't know that I have even been treated so poorly.

Helpful
April 07, 2024

Dealership is attractive and everyone who we met was polite. Bradley did a nice job with explaining all of the paperwork and car functions. It was a pleasure experience dealing with him. More

by Fred
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley
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Helpful
April 07, 2024

Perfect experience buying two cars at Plaza BMW and receiving excellent service over 10 years. More

by linda-l
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Stone
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Helpful
April 05, 2024

The service team is always very quick to get my car in on time! I appreciate the shuttle service/loaner to avoid having to wait. More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Helpful
April 02, 2024

Everything was great! Exceptional service as usual! My service advisor and technicians did a great job Thanks for caring! More

by Katherine Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Helpful
March 31, 2024

I got terrific service for my BMW, especially from Caroline in the service department. She was friendly, professional, and courteous -- something you don't see every day! More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Boaz
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Helpful
March 30, 2024

They have Great prompt service and the shuttle ride back and forth was very convenient. More

by dcreadjr62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley
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Helpful
March 30, 2024

Wonderful and very helpful service advisors. They actually make you feel valued as their customer. More

by Marbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Boaz
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Helpful
March 30, 2024

They are professional and prices are fair. The location has a nice area for guest to wait. More

by MikeD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn
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Helpful
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