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Plaza Cadillac - Service Center

Leesburg, FL

4.5
1,329 Reviews

1,329 Reviews of Plaza Cadillac - Service Center

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April 18, 2023

Steve is a great service manager. He is very knowledgeable about all aspects of vehicle problems and gets service work repaired quickly and correctly. I am very, very happy with Plaza More

by ggillaspie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2023

Nice people. No pressure. We love Plaza Cadillac. Make you feel important sand care about you. More

by MKHERSHEY52@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Rick in sales. Don't know what the mans name was in service very nice
April 13, 2023

Service was immediate and very good. Appreciate the courtesy car ride. Steve, in service, is very professional and thorough. More

by Alan Box
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
April 11, 2023

Plaza Cadillac scheduled us in for a low tire, and it ended up needing replacement. We were so glad we purchased the tire insurance when we purchased the car last June. They even washed the car! More

by bearsfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
April 09, 2023

Excellent and professional service. Provided loaner vehicle since we live out of town. Highly recommend Plaza Cadillac for sales and service! More

by JIMENEZ.HILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2023

I was there for around 4 hours with an appointment on a weekday. I think that was far too long. More

by HP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harry - he was good.
Apr 07, 2023 -

Plaza Cadillac responded

Thank you for taking the time to fill out the survey. please let me know your info so I can research the event. Thank you. Patrick

April 05, 2023

I have been coming here for service during the winter months and I find that this dealership has great customer service and will be back. More

by jwbcab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2023

Service center made an appt to put on new tire. I sat in the lounge for 2.5 hours and then they come in and tell me they don't have a tire. They said the tire should be un the next day and would ca More

by RHONDA.MARDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Apr 03, 2023 -

Plaza Cadillac responded

Thank you and we apologize that the perception of the last service with us was anything less than acceptable. I have looked into the information you gave me and found that the tire that was order was on back order through Gm and it arived the day you called. Parts did not tell service yet so the adviser could not call until tire recieved was communicated. As for the visit, WE performed and oil change, Rotation and recalled the after performing need to reprogram and body controller. Also we had to call you warranty company for the tire replacement before installed the tire. Which included sending pictures of tire. I agree it took that long and it is hard to sit for the period of time. next time if you will allow us, we can shuttle you or arrange a loaner if the repairs that need to be performed will take that long of time.

April 01, 2023

Service advisors are pleasant, keep you informed, and moves the service along so your waiting time is minimized. Steve and Harry are the best. More

by BOB@BOBLANCE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

Polite and very helpful service advisor! ! Work was completed quickly and done to my satisfaction.. More

by MBD1255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David sales
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