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This rating includes all service center reviews, with more weight given to recent reviews.
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1,332 Reviews of Plaza Cadillac - Service Center
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July 24, 2024
Christy was professional & friendly. It’s my first visit so I appreciate the service. Eve was amazing upon my first call to Plaza, so thorough It’s my first visit so I appreciate the service. Eve was amazing upon my first call to Plaza, so thorough More
by NANCYFMCCALLAHAN
Verified CustomerEmployees Worked With
Christy
July 16, 2024
Dealership is great. Robbie our sales rep is great. Service work is less then par. Robbie our sales rep is great. Service work is less then par. More
by landefeldp
July 16, 2024
Always pleasant, friendly and eager to help. Everyone at this dealership seems to make you feel welcomed and that is the reason for my business. Everyone at this dealership seems to make you feel welcomed and that is the reason for my business. More
by PAMBARBEE
Employees Worked With
Service area
July 16, 2024
You always find a friendly, happy, knowledgeable, ready to help person you can depend on. A great crew that will understand you and your situation. to help person you can depend on. A great crew that will understand you and your situation. More
by EMORSE930
Employees Worked With
Accident fix.
July 13, 2024
The service reps are very professional and courteous and really tried to resolve the problem with my car. But I still have an issue and would like to get it resolved, Hopefully I hear back soon from them. really tried to resolve the problem with my car. But I still have an issue and would like to get it resolved, Hopefully I hear back soon from them. More
by PAT.SMID
Employees Worked With
service dept
July 05, 2024
Every contact I have had with a Plaza employee has been positive. Everyone has been polite and helpful. I highly recommend them. positive. Everyone has been polite and helpful. I highly recommend them. More
by clarkoltman
Employees Worked With
June 19, 2024
This visit - My oil was changed but my tires were not checked because they were still low when I checked them the next day. The car was supposed to be checked for problems as part of this service visit b checked because they were still low when I checked them the next day. The car was supposed to be checked for problems as part of this service visit but I was only in the waiting room for 25 minutes after check-in before I was told my car was ready. I was told the car was checked but was the car really checked when the tires weren't ? Additionally, parts were to be ordered after my service visit for an engine warning light on January 31st but it's June and I've heard nothing. Maybe the parts are on backorder but there have been no updates, not even to let me know they were on back order. I asked about this during check-in for the oil change but instead of checking status, I was told they are probably on backorder. The engine warning light has since gone out on it's own so I did comment that I probably wouldn't have the work done now but the service rep told me that if the light comes on after my warranty expires the end of this year, the expense for the repair would no longer be covered. That said, I guess I have to have the work done so what happens if these parts are not in by the end of the year ? More
by Chuck_Rockwell
Employees Worked With
Service Check-In Personnel, I don't know their names.
June 18, 2024
We had an issue with our tire not holding air. We were told to come in and they would check the tire even though we had no appointment. Our issue was resolved with a new tire and we were very sati We were told to come in and they would check the tire even though we had no appointment. Our issue was resolved with a new tire and we were very satisfied with the prompt service. More
by Jim
Employees Worked With
Unknown
June 11, 2024
Very customer friendly and does their best to get it right the first time there right the first time there More
by GUYAHITE
June 08, 2024
My salesman Joe was very helpful except for one thing which he could not resolve. I purchased a 41900 car with 6 minor scratches all together on the lower driver side door. I thought they should take c which he could not resolve. I purchased a 41900 car with 6 minor scratches all together on the lower driver side door. I thought they should take care of it but he said no. I asked him to talk with the sales manger which he did and he said no. Quite frankly I thought this should have been taken care of and very trivial of Cadillac dealership for not taking care of it. More
by JERRYMOSER1
