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Plaza Chrysler Dodge Jeep Ram

Inverness, FL

Overview
Employees
Reviews
Vehicles
4.6
561 Reviews
At Plaza Chrysler Dodge Jeep Ram, we build relationships one customer, one relationship, one act of service at a time. One customer: We support you with discovering what your most important reasons are for owning a new vehicle. Introducing PLAZA DRiVE: Shop from home. Select your options. Submit your customized order and CELEBRATE! One relationship: We want to be your dealership of choice and we believe that the best way to earn credibility with you is to earn your TRUST. We demonstrate integrity. We show respect. We create transparency. Your time, your terms, your needs, your choice! One act of Service at a time: The Plaza Promise- We create Value beyond the sale that happens today by helping to positively empower the community and surrounding areas where we do business.
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2077 Highway 44 West

Inverness, FL

34453

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Showing 561 reviews

December 30, 2020

We had a good experience, the staff was friendly and explained everything. All my questions were answered and they worked to get us the Jeep. More

by CECILEVALM
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julien Crocher
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Dec 30, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you Cecilevalm for this 5-star review of the good experience you had during your recent visit. We take customer satisfaction seriously and are happy when our customers are happy! We look forward to your next visit!

Helpful
December 25, 2020

There’s a reason we bring all 5 of our vehicles to plaza. David Steed, the other service folks and Rob Dam have gone above and beyond for my family. More

by ranjer73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Dam, David Steed
Report | Print
Dec 26, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you so much for this 5-star review of your recent visit to our service department and the outstanding efforts of David Steed, Rob Dam, and the other service employees who have gone above and beyond for your family. We appreciate your business and look forward to continuing this great working relationship!

Helpful
December 23, 2020

Chris was very helpful through the whole process! Ryan, the manager, made sure to get my payments to where i needed them according to my budget. I purchased the last 2020 Chrysler Pacifica that Ryan held f More

by izaiahcrain96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Evans, Ryan Orr, Christopher Corletta, Michael VanPatten
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Dec 26, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

We sincerely appreciate this review and recommendation based upon your recent visit and purchase. Our staff of professionals believes in listening to the needs and preferences of our customers and in helping them attain their goals. We are here for you!

Helpful
December 22, 2020

If free service wasn’t included for the first 2 years, there is no way I would use this service department. Waited for hours for an oil change. I can go to Walmart and get it done in 40 minutes. I spen More

by Imagator1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven Bowman
Report | Print
Dec 23, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience with our service department. Our goal is the total satisfaction of our customers, to provide positive experiences and be better than our competition. Our customers' opinions are valuable; your feedback will help us work toward future improvements. We welcome the opportunity to earn your business again in the future.

Helpful
December 21, 2020

The new car manager is a lier can be. Trusted he need to go back to school and learn to add his math is completed off They try to get me to pay for my old vehicle and the new one He lie about the rebates More

by Jaycrespo326
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Orr, Scott Parker
Report | Print
Dec 22, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Hello Jaycrespo326. My name is Antoine Thomas and I am the General Manager here at Plaza CDJR. I'm sorry to hear about your disappointment with the events surrounding your recent visit and take seriously the concerns you expressed in your review. We welcome all feedback as it helps us improve the services we offer. I would Like to personally assist in addressing the information you have shared. I am available by phone or email and look forward to the opportunity to speak with you. Antoine Thomas General Manager Plaza CDJR (352)726-1238 www.plazacdjr.com

Dec 22, 2020 -

Jaycrespo326 responded

Well this the second time that I had a bad experience In this dealership I don’t know how it work but when I look up your vehicle it says it has so much rebates the when I go down there it says the rebates are different maybe I can read and someone says that they are going to trade they vehicle and the dealership says they are going to give you so much But I see that my monthly payment is up and by the time I finish paying in 72 months it in the 60 thousands how could that be is I owe so much on my present vehicle loan and you guys says that they are going to give so much for my vehicle anyway this the second time this happened to me for going to your dealership I thought after the first time it would different but I was wrong

Helpful
December 19, 2020

Smooth easy transaction to upgrade my Pacifica. Julien was a pleasure to do business with him. Everyone was customer oriented and made me feel welcome. More

by BOWENCUTIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Jones, Julien Crocher, Michael VanPatten
Report | Print
Dec 20, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for this great 5-star review and recommendation following your recent visit to Plaza CDJR. Your feedback confirms our efforts to ensure that all our customers have 5-star experiences. Congratulations on the purchase of a new Pacifica and welcome to the Plaza CDJR family!

Helpful
December 18, 2020

Great experience way better than my local dealership. . Friendly employees, very helpful and explains everything in details. Planning to trade my chrysler 300 at this dealership. Its worth the 1hr 10min More

by RAFAELANDALLIEA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Hager, Michael VanPatten
Report | Print
Dec 20, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for your 5-star review and recommendation. Your "great experience" is exactly what we strive to provide all our customers. We appreciate that you chose Plaza CDJR and were willing to drive over an hour to do business with us. We are always here for you and look forward to the opportunity to serve you again!

Helpful
December 10, 2020

EDITED... AFTER ONE PROBLEM AFTER ANOTHER AFTER LEAVING THE DEALERSHIP WITH MY TRUCK PURCHASE . BUYER BEWARE, FRAUD, DISHONEST, AND UNHELPFUL ARE MY DESCRIPTS. EVEN AFTER NEGOTIATING A WARRANTY THEY DID NO More

by Sparktender
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roger Jones, Michael VanPatten, Joe Moreno
Report | Print
Oct 18, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for this great review of your recent visit to our dealership. Your review attests to the steadfast commitment of the entire Plaza CDJR team. We take customer satisfaction seriously and work tirelessly to match our customers' preferences with just the right vehicle as demonstrated by Joe's efforts. We appreciate your business and welcome you to the Plaza Chrysler Dodge Jeep Ram family!

Dec 11, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Hello and thank you for sharing your concerns regarding your truck purchase. I am the General Manager of Plaza CDJR. We are committed to customer satisfaction and are sorry to hear about the issues you've identified in your review. Our goal is the total satisfaction of our customers, and to provide the best possible positive experiences. Your comments are important to us and I'd like to discuss them with you directly. Please contact me at your earliest convenience either by email or phone. I look forward to talking with you. Antoine Thomas General Manager (352) 726-1238 www.plazacdjr.com

Dec 11, 2020 -

Sparktender responded

Antoine, You were "unavailable" when I called and a message was left for you to call me. Like your service manager who was supposed to call me back, after two messages left, in regards to my plow gear removal, YOU DIDN'T...

Helpful
December 10, 2020

Very Happy, Service was great and prompt Ernesto was great. Jeremy and Dave were great. How much more can I say? Plaza has the best service. More

by MYSPLASHY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernesto, Steven Bowman, Jeremy Ulecki, Antoine Thomas, Ryan Orr, Donnye Franklin, David Steed, George Rudelis, Norman Kingsley
Report | Print
Dec 11, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for your 5-star review and recommendation following your recent visit to our service department. Thanks as well for recognizing the efforts of Ernesto, Jeremy, and Dave. We do our best to provide great customer service and your review confirms that we are achieving that goal. We are always here for you!

Helpful
December 06, 2020

Probably the most decent experience I've had buying a new vehicle. They weren't high pressure, listen to what we wanted and gave me a decent deal on my trade in. More

by TWEEKRULES39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Moreno
Report | Print
Dec 09, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for taking the time to provide this 5-star review of your recent visit and purchase of a new vehicle. We are committed to customer satisfaction and appreciate this feedback confirming that we are meeting our goals. We appreciate your business and wish you many happy miles in your new vehicle!

Helpful
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