Plaza Kia

Took a $500 deposit, sold the car, and won’t return the money I had an extremely unprofessional experience with Plaza Kia in Brooklyn, involving salesperson Rohan Scott. On 12/22, I placed a $500 depos money I had an extremely unprofessional experience with Plaza Kia in Brooklyn, involving salesperson Rohan Scott. On 12/22, I placed a $500 deposit on a certified pre-owned Kia after confirming availability. Despite taking the deposit, the dealership sold the car anyway. As of 1/2, the deposit has still not been returned. We have called twice to request the refund. Each time, staff said they were “taking our information” and that someone would follow up. No one ever has. There has been no proactive communication, no explanation, and no urgency to resolve an issue they created. Taking a deposit implies a vehicle is being held. Selling it out from under a customer — and then keeping the money while failing to respond — shows a complete lack of professionalism and basic customer care. I would strongly caution anyone considering doing business with Plaza Kia. More

I was helped by Inoel Fernandez he was an excellent sales person… he gave me an excellent experience with buying my first car… I def would recommend buying from plaza Kia…Thank you Inoel person… he gave me an excellent experience with buying my first car… I def would recommend buying from plaza Kia…Thank you Inoel More

⭐️ AVOID KIA PLAZA AUTO MALL! ⭐️ In over 20 years of leasing cars, I’ve never experienced anything as frustrating as my time with Kia Plaza. I leased a car in April, and the ⭐️ In over 20 years of leasing cars, I’ve never experienced anything as frustrating as my time with Kia Plaza. I leased a car in April, and they promised to return my previous lease to Nissan. Fast forward three months, and I receive a past-due notice from Nissan! Turns out, Kia hadn’t returned the car, leaving me with unexpected payments and a ruined credit score. I spent DAYS trying to locate my car, only to get the runaround. When they finally found it, it took them TWO WEEKS to return it to Nissan! Kia promised to reimburse my payments to Nissan but never followed through. Every time I tried to speak to a manager, they were mysteriously “unavailable.” Ultimately, I learned the owner refuses to sign the check owed to me! His response? “Take me to court.” This place is unprofessional and shows a complete lack of accountability. Salespeople are eager to take your money, but when things go wrong, they vanish. Don't waste your time or money here; there are plenty of reputable dealerships that actually value their customers! #KiaPlazaAutoMall #CustomerServiceFail #AvoidAtAllCosts More

I recently had the pleasure of visiting Plaza Kia to help my cousin lease a brand new 2025 Kia K5, and I can't express enough how impressed I am with the entire experience. From the moment we walked in, we w my cousin lease a brand new 2025 Kia K5, and I can't express enough how impressed I am with the entire experience. From the moment we walked in, we were greeted with warmth and professionalism. Our sales representative, Tariq, was simply phenomenal. His knowledge of the Kia lineup, particularly the new 2025 K5, was extensive and thorough. He took the time to understand my cousin's needs and preferences, ensuring that we were looking at options that truly suited his lifestyle and budget. Tariq was patient and attentive, answering all our questions with clarity and honesty, which made us feel valued and respected as customers. The leasing process itself was seamless, thanks to Tariq's expertise and efficiency. He walked us through each step, making sure we were comfortable and informed about every detail. There were no hidden surprises or pressure tactics, just genuine assistance and support. Tariq's dedication to customer satisfaction was evident, and he went above and beyond to ensure that my cousin drove away with a smile on her face in her new Kia K5. Plaza Kia's facility was clean and welcoming, with a team of friendly staff who made us feel like part of the family. It's clear that this dealership values its customers and strives to provide a top-notch experience for everyone who walks through its doors.In summary, I highly recommend Plaza Kia and Tariq to anyone in the market for a new vehicle. Their professionalism, knowledge, and customer-first approach make them a standout in the automotive industry. Thank you Plaza Kia, for making my cousin's car leasing experience a truly enjoyable and easy one! More

The staff worked it to make the deal happen at Plaza Kia. There was a 2024 Sorento in Green and went home with it in under 2 hours. Outstanding service!!!!! There was a 2024 Sorento in Green and went home with it in under 2 hours. Outstanding service!!!!! More

Good service Stuff is very polite Did not take a lot of time to fix all problems what i came with of time to fix all problems what i came with More

Once I got to shop, everyone is friendly and helpful including the shop Manager. But the appointment is too far away from l wished for. including the shop Manager. But the appointment is too far away from l wished for. More

HORRIBLE! !!!!! They are quick to take your money but do not follow through to actually make a car sell. !!!!! They are quick to take your money but do not follow through to actually make a car sell. More

I bought my car from here and thought they would honor their warranty. I was tricked. And left with a broken car. Don’t come here. They have had my car since August 12th. I had to get a tow truck to pick their warranty. I was tricked. And left with a broken car. Don’t come here. They have had my car since August 12th. I had to get a tow truck to pick it up AND they did not fix it. More

As a 7 year Kia customer, I just leased a 2024 Kia Seltos (8/20/23) and the amazing "Triple Threat" team of Louis Porcelli (Sales Mgr), Jesus Valencia (Sales), and Angel Aranda (Finance) made vehicle deliver (8/20/23) and the amazing "Triple Threat" team of Louis Porcelli (Sales Mgr), Jesus Valencia (Sales), and Angel Aranda (Finance) made vehicle delivery an efficient streamlined process - Class A Experience. As a business owner myself, I highly recommend these guys at Plaza Kia if you want the best car dealer customer service experience in Brooklyn! More