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Plaza Kia
Brooklyn, NY
139 Reviews
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139 Reviews of Plaza Kia
November 10, 2017
Unethical.. Scammers.. Avoid at all costs Bring a lawyer with you when you deal with these guys or do yourself a favor and just go to another dealership. If you hate yourself enough to decide Bring a lawyer with you when you deal with these guys or do yourself a favor and just go to another dealership. If you hate yourself enough to decide to go to this dealership stay away from Damon Jones and Claudio Perez (specially Damon Jones) - I haven't met anyone as unethical as these guys ever in my life. I would have given a 1-star rating just based on my experience with them before we signed the paperwork - made us wait for hours for an appointment which I had confirmed over phone a gazillion times, tried changing numbers on us several times AFTER we had an agreement (including charging an extra destination fee which was already included in the sales price which we had agreed on and bank fees which we had agreed dealership will be paying), tried to intimidate us into accepting the higher numbers (including yelling at us!) and double charged us for sales tax and DMV fees promising a refund of the overpaid amount. BUT what happened AFTER the contract was signed was a thousand times worse. Almost a month and a half later Damon Jones called us informing us that Kia rejected the lease contract and we need to re-sign paperwork. Kia's problem with the lease was really that we had paid too much downpayment resulting in negative depreciation (which they could not accept). Incompetence from the dealership aside (how can they not catch the negative depreciation while preparing the paperwork!), Damon tried to increase the previously agreed (and signed!) upon sales price of the vehicle touting that was the only way to resolve this issue. Things went downhill from there pretty quickly. The dealership resorted to outright lying (can't print out a copy of the contract as they have moved to an all electronic system in spite of legally obligated to provide a copy and then being able to print out a copy a few days later, new lease with a higher sales price is actually a more favorable lease to me, refunds are only processed once a week on Fridays but after an attorney general complaint were able to issue the refund on Monday and many many more), threatening to repossess the car and/or report it stolen in spite of me paying such a big downpayment that Kia rejected it indicating that I need to reduce my downpayment, refusing to issue a refund of overpaid amounts and being flippant about everything to confuse us so we would agree to a less favorable contract (including barely readable one line replies, not answering questions asked on why sales price need to be higher or extra fees need to be added and so on). I filed a complaint with Kia hoping the manufacturer will help resolve this but Kia's helpline was practically useless - no real action and/or follow up on the issue till date and all requests to get into contact with the regional sales manager were ignored while the dealership was harassing us. Damon refused to get his General Manager into the conversation (obviously!). I had to file a complaint with the BBB and the NY Attorney General's office to have these guys get back to their senses. The Attorney General complaint is what I think really made the difference here. I was less than 24 hours away from filing a lawsuit for fraud (after more than a month of going back and forth!) against the dealership - that's how far they took it (and I had all laws broken and lies spoken on record to use against them in court). Please do yourself a favor and avoid this dealership. They will do anything and everything they can to scam you and not just before buying the car but also after. And this is not a one off case - try searching "NY Attorney General Plaza Kia" on Google for other examples (Dealerrater won't allow me to post links). More
by Dhaval Shah
Employees Worked With
Claudio Perez Jr., Damon Jones
November 04, 2017
Easy going and professional experience. Damon is very professional, was very patient and easy to work with. Went above and beyond to get me in a vehicle. Recommend future customers to work w Damon is very professional, was very patient and easy to work with. Went above and beyond to get me in a vehicle. Recommend future customers to work with him. Appreciate your help Damon!!!!!! More
by Hasina27
Employees Worked With
Damon Jones
October 16, 2017
Excellent, Damon is the best Damon is very professional, helpful and friendly. My wife and I went to Kia Plaza to buy a new car. It was a wonderful experience, Damon went above a Damon is very professional, helpful and friendly. My wife and I went to Kia Plaza to buy a new car. It was a wonderful experience, Damon went above and beyond what a car salesman job entails. We were totally satisfied with every part of the car buying experience. I would recommend Kia Plaza and Damon Jones to anyone who is looking to purchase a new car. More
by rosie123
Employees Worked With
Damon Jones
October 13, 2017
Plaza Kia My overall experience at Plaza Kia was excellent! The people were pleasant, honest and transparent. They did a Great job at getting me the car I wante My overall experience at Plaza Kia was excellent! The people were pleasant, honest and transparent. They did a Great job at getting me the car I wanted at the Price I could afford. More
by Triven
Employees Worked With
Jose Valdez, Damon Jones
August 16, 2017
really great experience with this dealership, the best! they took the time out to really help me out instead of just trying to get rid of me like other dealerships would do, this dealership is honestly the they took the time out to really help me out instead of just trying to get rid of me like other dealerships would do, this dealership is honestly the best I've ever been to in all my life and i highly recommend this dealership to anyone out there looking to get a new car because the staff REALLY helps you and i can't stress it enough, especially with that help of that new GSM Rocco Trentacota , literally an all around amazing guy! keep up the great work rocco. More
by donfalcon64
Employees Worked With
Rocco Trentacosta
August 11, 2017
Smooth experience third time around For the first two days was the worst experience ever the sales manager and his sales guy were very unprofessional didn't know what they were about whe For the first two days was the worst experience ever the sales manager and his sales guy were very unprofessional didn't know what they were about when I decided I wanted my refund the third day this great general sales manager name Rocco Trentacosta and his sales rep Sammy helped me out.They were really friendly and professional and at the end I left with a brand new car thanks to them. More
by New car
Employees Worked With
Rocco Trentacosta GSM and Sammy (sales)
July 31, 2017
Awesome My salesman Claudio Perez is the best. Very informative and helpful. I'm so glad I decided to buy a car from Plaza Kia. I had a great experience. My salesman Claudio Perez is the best. Very informative and helpful. I'm so glad I decided to buy a car from Plaza Kia. I had a great experience. More
by Trejah
Employees Worked With
Tony Urrutia, Claudio Perez Jr.
July 20, 2017
Excellent My first lease was a Kia Forte, a few years back, I had a sales rep by the name of Damon...he did an excellent job, he worked with me until satisfacti My first lease was a Kia Forte, a few years back, I had a sales rep by the name of Damon...he did an excellent job, he worked with me until satisfaction, I have since then returned to lease a second vehicle, this time it's a Niro...once again, the representatives were Samuel (he was in training) and Claudio, they once again did not fall short....my expectations were met, and the guys were very helpful and knowledgeable... I have no complaints from the first time, until now, that will also include the service department, my original Kia was brought in regularly for check-ups and again the service was great!!! Keep up the good work guys!! You will forever have a loyal customer. More
by EvieFig
Employees Worked With
Samuel, Claudio Perez Jr., Damon Jones
May 06, 2017
Deceitful Internet Sales I am surprised that the Dealer Rater only has positive Reviews for PLAZA KIA in Brooklyn. I just had an unethical sales experience with their interne I am surprised that the Dealer Rater only has positive Reviews for PLAZA KIA in Brooklyn. I just had an unethical sales experience with their internet sales guy Damon Jones. I know negotiating a car price can get funny - but to outright lie is unacceptable. Playing word games and hiding the lie in a convoluted e-mail is way over the top. When pressed for an actual "out the door price" - the rudeness began and he hung up the phone. We agreed on an OTD price of $14.500 on a left over Forte. But he pulled the slick move not including the 3K I offered to put down in the price. He left me hanging for a full day on Financing - and ultimately when pressed said the car was actually $17,500 OTD. I knew something was night right because he kept referring to his "vague" and barely understandable email on the price,, Selling cars is a tough job- as is shopping for one. The have the right guy on the phones- he can be charming- but in reality he is a scammer in a suit. What a shame to be so unethical. Other than venting and warning other- I will file a formal complaint. More
by Milan
Employees Worked With
Damon Jones
April 06, 2017
Amazing Julio bergollo and cathy ponticello are the best I have never seen a group of people work so hard to get me a new car thank you so much for everything Julio bergollo and cathy ponticello are the best I have never seen a group of people work so hard to get me a new car thank you so much for everything I will bring everyone I know to you ur the best More
by Cyates
Employees Worked With
Julio bergollo and cathy ponticello
