Pohanka Acura

Excellent Service We received excellent service at Pohanka Acura in Chantilly. The staff was professional, friendly and helpful. Preston Hill was a wonderful salesman. We received excellent service at Pohanka Acura in Chantilly. The staff was professional, friendly and helpful. Preston Hill was a wonderful salesman. He was very knowledgeable, patient and assured that our needs were met. More

Outstanding Salesman - Nicholas Shirley Nicholas Shirley is an outstanding salesman. He helped my husband and I several times regarding our possibilities leasing and/or purchasing a A Nicholas Shirley is an outstanding salesman. He helped my husband and I several times regarding our possibilities leasing and/or purchasing a Acura. The final time, yesterday, on February 2, 2017, he guided us and gave us the best deal we could ask for on a lease of our Acura RDX. We called Nicholas the last minute before we went in to discuss a possible lease/purchase, and he welcomed us cheerfully and he stayed till 10 pm at night finishing all the documentation so we could have the car we wanted the same night, Nicholas was knowledgeable about all the vehicles on the lot, as well as having knowledge about all the competitors! We walked out with a great SUV, and an offer we couldn't refuse. Not to mention we were able to hand in our previously leased SUV the same night, without having to pay our last month of the lease! We decided to lease another RDX after leasing one for 3 years before because we were very happy with the vehicle, for both the performance and the monthly lease fee that Acura offered us. I would highly recommend Nicolas Shirley to my family and friends! You would be foolish not to ask for this young man when considering an Acura at the Pohanka Dealership in Chantilly, Va. Nicholas was very professional and courteous. We could not have asked for more in a salesman! More

The hardest working man in Pohanka Acura Mr Yong was willing to work with my wife and I on getting the must for our money. Mr. Yong Kim was also patient and kind. Mr Yong was willing to work with my wife and I on getting the must for our money. Mr. Yong Kim was also patient and kind. More

Recent Pohanka Purchase We wanted to thank Pohanka Accura for their assistance with our 2010 CRV purchase. Mr. Lamont Hardy was extremely helpful and pleasant to work with. H We wanted to thank Pohanka Accura for their assistance with our 2010 CRV purchase. Mr. Lamont Hardy was extremely helpful and pleasant to work with. He and his associates were very thorough in answering our questions and making the entire affair pleasant. We also were pleased to receive a few additional considerations related to light bulb replacements. We recommend this dealership and will probably return in the near future. More

Smooth transaction, Great Customer Service, Amazing SUV I drove 1.5 hours due to the MDX selection at Pohanka Acura. I was greeted at the front door by Jordan Springman. He was thorough, friendly and kept m I drove 1.5 hours due to the MDX selection at Pohanka Acura. I was greeted at the front door by Jordan Springman. He was thorough, friendly and kept me informed throughout the process. I ended up purchasing a used 2011 MDX. I was already sold on the MDX since my current MDX has 297k miles on it and drives perfectly. The dealership was very fair during negotiations and did a stellar job completely my minor cosmetic request before delivery. I saved thousands of dollars compared to the MDXs in my area. It is no wonder that Pohanka is the number one Acura dealer in the world. More

Excellent dealership We have leased 7 cars with Pohanka over the past 15 years. We would never go anywhere else. Courteous, professional service. Highly recommend Yasir We have leased 7 cars with Pohanka over the past 15 years. We would never go anywhere else. Courteous, professional service. Highly recommend Yasir Raphael! More

Horrible Experience and Rude Customer Service I bought my 2017 ACURA MDX with great hard time due to lack of customer service provided by sales manager and car sales representative "Hana S". When I bought my 2017 ACURA MDX with great hard time due to lack of customer service provided by sales manager and car sales representative "Hana S". When i went to go buy my car manager named "JAMAL E" was very rude by cutting me off while i was talking to my family member in my native language and he preferred me to speak only English in dealership AND told me that we are being rude by speaking in our native language to each other. I will never buy any car from this dealership or recommend any family or friends to this dealership. After experiencing many issues i finally bought car but sales representative never told me car had 88 miles prior purchase. Also car gas tank was half full and there was big scratch on the hood. I had to go back to dealership next day to resolve issues. I didn't even wash my car once yet and its been only a month and paint chip is coming off from rear bumper. I also purchased Acura Maintenance Care plan which was suppose to be for 4 YEARS with 48,000 miles plan what i paid for , but instead I received only 3 YEARS WITH 36,000 MILES. Today I visited Pohanka Acura and cancelled my Acura Maintenance Plan due to lack of customer service and experiencing so much hard time fixing mistakes caused by dealership. Customer service is rude and unprofessional. More

Used car purchase was stress-free I hadn't bought a used car in a long time, and that last buying experience was awful. Fortunately, this time I went to Pohanka Acura and met sales con I hadn't bought a used car in a long time, and that last buying experience was awful. Fortunately, this time I went to Pohanka Acura and met sales consultant Shawn Walker. He had a pleasant personality, and he worked hard to make my buying experience as smooth as possible. He walked me through the purchasing process, filling in the gaps in my knowledge. I had come to Pohanka to look at a specific car, but Shawn reviewed the other cars in inventory, and even walked next door to the Pohanka Chevy dealership to get their list of used cars to review. After looking at another car elsewhere, I came back to Pohanka Acura and Shawn gave me a great price on the car I wanted, and I bought it. The 2008 car is beautiful - as if it's new - my son loves it. That evening I made some calls to relatives announcing my car purchase, and they kept asking me questions about how bad used car shopping probably was. I couldn't think of anything that bothered me, and I appreciate Shawn Walker and everyone at Pohanka for making the experience wonderful. More

Leasing a car I went to the dealership to see options and information, was not expecting to get the car. Anas was patient and gave me options that I went home with I went to the dealership to see options and information, was not expecting to get the car. Anas was patient and gave me options that I went home with the car. More

They strive for perfection Excellent customer service, Phillip is not only knowledgeable, but extremely easy to work with. He pays great attention to the customer's needs, and w Excellent customer service, Phillip is not only knowledgeable, but extremely easy to work with. He pays great attention to the customer's needs, and works very hard to meet your goals. Can't say enough about the professionalism and customer care at this dealership. Easily a 10/10. More