Pohanka Hyundai

awsome. great service My visit was great Mr.Raymond was very supportive, warm welcoming with a positive spirit. He is great with making customers feel right at home My visit was great Mr.Raymond was very supportive, warm welcoming with a positive spirit. He is great with making customers feel right at home More

Customer Satisfaction The salesman, Raymond W., provided 100%product knowledge , hospitality, quality customer service, professionalism and excellent time management. I The salesman, Raymond W., provided 100%product knowledge , hospitality, quality customer service, professionalism and excellent time management. I reviewed the 2012 Hyundai Sonata on TruCar mobile application and went to this dealership to see vehicle, only. After my inquiry with the dealer and God, it was determined to purchase vehicle. I would highly recommend this dealership, salesman and staff. More

The absolute worst, dishonest, disrespectful dealership ever We purchased our 3rd Hyundai from Pohanka and it has been a nightmare. We incorrectly thought there was a three day period to review the contract and We purchased our 3rd Hyundai from Pohanka and it has been a nightmare. We incorrectly thought there was a three day period to review the contract and although we discussed this with three different staff - no one corrected this. We had been there for hours with a two year old and signed off on documents repeatedly saying we would review for the 3 days. We were charged far more for the vehicle than quoted, did not receive any incentives advertised including loyal customer although we traded in a Hyundai which was paid in full. We were there until closing and returned the following morning at opening with the discrepancies in charges and were basically laughed at and told we signed it - it's ours and there is no 3 day grace period in Maryland and they were under no obligation to tell us that even though they knew we were operating with that assumption. We have tried to resolve this over the past few months and they do not return calls, e-mails or letters. We ended up trading the car (which was useless because of the size and was misrepresented) with another Hyundai dealership (College Park the absolute best!!!) and found that Pohanka never cancelled the optional coverage as requested (this coverage can only be cancelled by the dealership) and Pohanka will not return calls or e-mails. We have paid close to $700 for insurance that we cancelled in April 2014 for a car we no longer have. Pohanka crossed the line of unprofessionalism to downright disrespectful when my last attempt to reach the manager, Mr. Leeds, was transferred to many offices and placed on hold finally with someone finally hanging up on me when I began to talking. Read the yelp reviews before you purchase -- this is standard procedure for them -- I wish I had. RUN from this dealership!!! More

"Mr. Raymond is a Uplifting Blessing" After dealing with a different area dealership for the last two years and being told I can't have the vehicle I want. I felt taken advantage of. I wen After dealing with a different area dealership for the last two years and being told I can't have the vehicle I want. I felt taken advantage of. I went to Pohanka Hyundai of Capital Heights. There I met Mr. Raymond Walford who sat down with me and asked my exactly what I wanted and didn't past judgement on me. Instead he processed my past experiences and I walked out of the dealership with exactly what I asked for. I would "HIGHLY RECOMMEND" Mr. Raymond Walford and the Pohanka dealership to everyone looking for a vehicle. I am now a memeber of the Pohanka Family!!!!!!! More

HIghly recommend Pohanka Hyundai of Capital Heights! Highly recommend this dealership from sales the entire staff. Saleman was professional, knowledgeable and best of all, did resort to pressure sales t Highly recommend this dealership from sales the entire staff. Saleman was professional, knowledgeable and best of all, did resort to pressure sales tactics. The finance department got me better rates than I could get from my credit uninion which is highly unusual. For one of the few times I can remember, I walked away with a very positive feeling and experience with my car purchase. I will come back to this dealer the next time I'm in the market for a car!!! More

Raymond was awesome at Pohanka I had a great experience at Pohanka. The salesman that helped me was Raymond and he was amazing! Helpful, caring, informative. He made me feel very co I had a great experience at Pohanka. The salesman that helped me was Raymond and he was amazing! Helpful, caring, informative. He made me feel very comfortable throughout the entire process!!! If I could rate him at 20 stars I would! More

Awesome Experience I had been looking for a new car because my Toyota failed me. I had been car shopping at different dealerships trying to get the best deal. I met a sa I had been looking for a new car because my Toyota failed me. I had been car shopping at different dealerships trying to get the best deal. I met a salesperson by the name of Danny Peña who I was really impressed with. This is my 4th time buying a new car and I can say that I have never had service like this. He was really attentive to my needs and didn't just try to sell me a car. He made sure that all of my questions and doubts were answered. After going back and forth on different cars, I was able to finally decide which one I wanted and he did a great job in closing the deal. If you are going to buy a car, I recommend you have Danny Peña handle the sale. Due to his professionalism and business acumen, I will buy from Pohanka again. More

Exceptional I Lorenzo Thompson experience with pohanka was excellent. All his hard work ended with me having my the car i love. Will recommend any friend or fami I Lorenzo Thompson experience with pohanka was excellent. All his hard work ended with me having my the car i love. Will recommend any friend or family to Mr. Warford. Superb dealership. Thank you again. More

Positive car buying experience. Just purchased a used 2014 Honda Accord from Pohanka Hyundai that we found using USAA's car buying service. Our salesperson, Danny Pena, was very acco Just purchased a used 2014 Honda Accord from Pohanka Hyundai that we found using USAA's car buying service. Our salesperson, Danny Pena, was very accommodating in finding a time we were able to make the trip to the dealership. Throughout our test drive and purchase, he was extremely friendly courteous and helpful in getting us the monthly payments to fit our budget. He was interested in making sure we were happy with our purchase, not just selling us a car. The rest of the staff were also very courteous and helpful, and overall the process of buying this car was very positive. More

My Car I had the best car buying experience with Mr. Raymond he was very kind & respectful he educated me on buying a new car & cars n general he made me fe I had the best car buying experience with Mr. Raymond he was very kind & respectful he educated me on buying a new car & cars n general he made me feel very comfortable buying a new car no pressure to make a quick decision he pulled strings for me to be able to get the car or my dreams i am so grateful. More