Pohanka Hyundai

Everything went smoothly. Our salesman was great and service was great. We went through the Costco auto sales program and could not have gone much better. service was great. We went through the Costco auto sales program and could not have gone much better. More

I was pleased with the service that I received from the Dealership. Mr. Harris was very easy to work with and very courteous. He was very patient with me and took the time to let me review at least 4 dif Dealership. Mr. Harris was very easy to work with and very courteous. He was very patient with me and took the time to let me review at least 4 different cars before I made a decision on the one I wanted to purchase. He also gave me a very detailed overview of the features on the car that I chose so that I was very familiar with their use and how to operate them. Overall, Mr. Harris was a pleasure to work with and I appreciate that he took the time to ensure that I was comfortable with my choice before we discussed my purchasing options. He seemed genuinely concerned that I was a little nervous about buying another car, and that I was looking a car that was safe and reliable, yet also reasonable. He fully explained the details about the Hyundai's safety ratings and the features of the vehicle that made it a safe and reasonable choice. In short, everything was great, the experience was not uncomfortable as I envisioned and in fact pleasant and relaxing. More

My membership at Costco brought me from Columbia to Pohanka Hyundai in Marlow Heights to buy my Elantra. My sales representative, Bill Edwards was very helpful, as was Joanne, the finance officer. The Pohanka Hyundai in Marlow Heights to buy my Elantra. My sales representative, Bill Edwards was very helpful, as was Joanne, the finance officer. The other employees were warm and friendly, and the overall atmosphere here was very pleasant. None of the predatory approach found at some other dealerships. I had checked around, and couldn't find a dealer in my area that had the silver color that I wanted. More

No purchase from us! We drove 45 minutes to get to the dealership for an arranged appointment to test drive and get a quote on a 2011 Tucscon. The women we had an appointment with was not even there or th dealership for an arranged appointment to test drive and get a quote on a 2011 Tucscon. The women we had an appointment with was not even there or they couldn't find her, though they didn't try hard.. they paged her once in 15 minutes. They basically ignored us when we tried to get someone to help us in the dealership. They left us waiting to talk to someone for 15 minutes then some guy came out and introduced himself as if we should know him. He meandered out into the 90 degree heat, waved at a scraggly line of Tucsons on the lot and then said he'd get keys and a plate for one. Ten minutes of standing in the sun and nothing. We go back in, and we get ignored for another 10 minutes. Finally, we gave up and drove away to Mazda to spend our $25k. If shopping for a new Hyundai is your thing, avoid this dealership. More

Very happy with my salesperson and vehicle thanks. Ronell was very young but not to be taken for granted. He knew all the specs of the vehicle I bought and made the whole experience non stressful. was very young but not to be taken for granted. He knew all the specs of the vehicle I bought and made the whole experience non stressful. More

Did not have the best of credit so I know financing might Did not have the best of credit so I know financing might be a problem but I was in and out of the dealership within 2 hours with the car of my choi Did not have the best of credit so I know financing might be a problem but I was in and out of the dealership within 2 hours with the car of my choice and I am very satisfied with my purchase. More

It was the most pleasant, non-stressful and satisfactory experience I have ever had at a car dealership. Much of this was due to Nate, who was great, but the entire staff was friendly and welcoming. We ca experience I have ever had at a car dealership. Much of this was due to Nate, who was great, but the entire staff was friendly and welcoming. We came a long way, Marlow Heights is not exactly in our neighborhood, and we are very glad we did. Bill Lofgren More

I had good customers service from the sales person with whom I interacted from the day I started vehicle and the most which impressed me is the delivery of vehicle on time. whom I interacted from the day I started vehicle and the most which impressed me is the delivery of vehicle on time. More

Racquel was extremely helpful in scheduling time to view/test drive vehicles. She was very knowledgable about the car I was looking at purchasing. She understood what I was looking for and exactly wh view/test drive vehicles. She was very knowledgable about the car I was looking at purchasing. She understood what I was looking for and exactly what I wanted in my vehicle. She made every attempt to ensure that I got exactly what I wanted. This included having Navigation in my vehicle. Although the vehicle did not originally come with that, she ensured that it would be installed at a later day. Racquel was extremely friendly and has a very warm personality. Racquel informed me that the navigation system was in and ready to be installed on my vehicle and gave me the day I needed to drop the vehicle off. On the scheduled day I dropped the vehicle off. The day (at the end of the day ~ 5:30PM) I was supposed to pick my vehicle up, I arrived at the dealership to find my vehicle parked in the same exact spot where I had left it and no navigation installed. I walked into the dealership and was asked "How are you?" I stated that I was fine until I saw my vehicle with no navigation installed, what happened. At that point, I was provided information that the navigation system that was ordered was not the correct one for my vehicle and that the correct one had been ordered and that it should be in within a few weeks (early July). This I don't understand as this vehicle was new and all the specs should have been in the system when ordering the part. They stated they would contact me again when the part arrives and schedule the installation. I said all that to say, why could I have not been contacted by someone/anyone earlier in the day when it was realized? Regardless, I know I would have to pick up my vehicle anyway but it would have been proper customer service to inform me prior to my anticipated arrival. Customer service should be follow-up, communication and ensuring the customer is kept abreast of what is going on. This is the reason why I rated customer service as OK instead of Good or Great. I have been promised by the manager Skip that everything will be taken care of and that I will receive everything that was promised to me. All in all I am very satisfied with my purchase, I just wished that the customer service dealing with the navigation system installation could have been better handled. Thank you for taking the time to read my survey response. More

Pohanka offered me top quality service and I am glad that I made the decision to drop on by. The staff was very professional and friendly and worked with me to make my first new car buying experience a major I made the decision to drop on by. The staff was very professional and friendly and worked with me to make my first new car buying experience a major success. I have had my car for one week and the benefits of great gas mileage, security and comfort were all worth every penny spent at Pohanka!!! BUY POHANKA TODAY and experience a brand new day!!! Thanks Pohanka... Valerie B More