Pohanka Hyundai

It was the most pleasant, non-stressful and satisfactory experience I have ever had at a car dealership. Much of this was due to Nate, who was great, but the entire staff was friendly and welcoming. We ca experience I have ever had at a car dealership. Much of this was due to Nate, who was great, but the entire staff was friendly and welcoming. We came a long way, Marlow Heights is not exactly in our neighborhood, and we are very glad we did. Bill Lofgren More

Pohanka offered me top quality service and I am glad that I made the decision to drop on by. The staff was very professional and friendly and worked with me to make my first new car buying experience a major I made the decision to drop on by. The staff was very professional and friendly and worked with me to make my first new car buying experience a major success. I have had my car for one week and the benefits of great gas mileage, security and comfort were all worth every penny spent at Pohanka!!! BUY POHANKA TODAY and experience a brand new day!!! Thanks Pohanka... Valerie B More

Racquel was extremely helpful in scheduling time to view/test drive vehicles. She was very knowledgable about the car I was looking at purchasing. She understood what I was looking for and exactly wh view/test drive vehicles. She was very knowledgable about the car I was looking at purchasing. She understood what I was looking for and exactly what I wanted in my vehicle. She made every attempt to ensure that I got exactly what I wanted. This included having Navigation in my vehicle. Although the vehicle did not originally come with that, she ensured that it would be installed at a later day. Racquel was extremely friendly and has a very warm personality. Racquel informed me that the navigation system was in and ready to be installed on my vehicle and gave me the day I needed to drop the vehicle off. On the scheduled day I dropped the vehicle off. The day (at the end of the day ~ 5:30PM) I was supposed to pick my vehicle up, I arrived at the dealership to find my vehicle parked in the same exact spot where I had left it and no navigation installed. I walked into the dealership and was asked "How are you?" I stated that I was fine until I saw my vehicle with no navigation installed, what happened. At that point, I was provided information that the navigation system that was ordered was not the correct one for my vehicle and that the correct one had been ordered and that it should be in within a few weeks (early July). This I don't understand as this vehicle was new and all the specs should have been in the system when ordering the part. They stated they would contact me again when the part arrives and schedule the installation. I said all that to say, why could I have not been contacted by someone/anyone earlier in the day when it was realized? Regardless, I know I would have to pick up my vehicle anyway but it would have been proper customer service to inform me prior to my anticipated arrival. Customer service should be follow-up, communication and ensuring the customer is kept abreast of what is going on. This is the reason why I rated customer service as OK instead of Good or Great. I have been promised by the manager Skip that everything will be taken care of and that I will receive everything that was promised to me. All in all I am very satisfied with my purchase, I just wished that the customer service dealing with the navigation system installation could have been better handled. Thank you for taking the time to read my survey response. More

I had good customers service from the sales person with whom I interacted from the day I started vehicle and the most which impressed me is the delivery of vehicle on time. whom I interacted from the day I started vehicle and the most which impressed me is the delivery of vehicle on time. More

They were really great with me. I was very particular on what I wanted. They brought in several cars for me to look at and finally found the one that I wanted. I can't say a bad thing about them. what I wanted. They brought in several cars for me to look at and finally found the one that I wanted. I can't say a bad thing about them. More

Bill was terrific: very informative, candid, patient, and helpful. He really made an already good experience that much better. Joann, too, was highly professional and friendly. helpful. He really made an already good experience that much better. Joann, too, was highly professional and friendly. More

Thanks for pleasant buying experience: we were greeted promptly treated courteously and offered coffee, allowed to nose around by ourselves and then receive information when we were ready. And we enjoyed promptly treated courteously and offered coffee, allowed to nose around by ourselves and then receive information when we were ready. And we enjoyed the opportunity to sing to you all. sam and Kaye Oliver More

Very friendly and up front. Knowledgable staff that was not trying to nickel and dime, but rather help the customer meet their budget and needs. Sales process was very efficient and saved me a great deal o not trying to nickel and dime, but rather help the customer meet their budget and needs. Sales process was very efficient and saved me a great deal of time compared to other dealerships I've been to. More

Great experience - highly recommended! Windell was very communicative and prompt in replying to all of my emails and questions. I received a warm welcome at the dealership and didn't feel that I was being communicative and prompt in replying to all of my emails and questions. I received a warm welcome at the dealership and didn't feel that I was being swindled at all. The price I thought I was going to pay for my new car was the price that I actually paid, and I am very satisfied with my purchasing experience. More

Mr Ellis was a delight to work with. I have heard many horror stories about bad car buying experiences but Mr. Ellis went above and beyond to ensure I understood all measures of what I was agreeing to. He horror stories about bad car buying experiences but Mr. Ellis went above and beyond to ensure I understood all measures of what I was agreeing to. He was kind, honest, and very pleasant. Overall great experience! More