Pollard Friendly Ford Co.

Too vehicle there Monday. Understand that people and parts are hard to come by. Just trying to find out status Wednesday afternoon. No one would help. Could not find vehicle. Service advisor was out parts are hard to come by. Just trying to find out status Wednesday afternoon. No one would help. Could not find vehicle. Service advisor was out sick. Said that I needed to wait until he came back in. 7 phone calls. No return calls. Finally went up there and found my truck myself and took it, not repaired. This is the second time that I have tried this place. Last Time they put regular oil in when it required synthetic. Charged me for synthetic but put in cheap oil. I will never go back there and I would not trust this place if it was the last place in town. Beware More

Poor customer service, had check engine light on and they wouldn’t take 5 minutes to check it out. wouldn’t take 5 minutes to check it out. More

I called to schedule an appointment for a safety recall on the brakes. I was told the service department does not make appointments, and my truck would be kept for 4 to 6 days in order to check whether a on the brakes. I was told the service department does not make appointments, and my truck would be kept for 4 to 6 days in order to check whether a problem exists. Whatever happened to customer service? More

Purchased a car over a weekend in September 2020 through Pollard, using their financing. Immediately refinanced through my personal bank when they opened the following week. First note (through Pollard) inc Pollard, using their financing. Immediately refinanced through my personal bank when they opened the following week. First note (through Pollard) included extended warranty coverage. When my bank refinanced the note, it included extended warranty coverage, so we sent notice of cancellation to Pollard, effective 10/28/20, and instructions for refund of premium. Pollard said premium would be refunded to them, and that they would issue us a check. It is now March 4, 2021 and we STILL do not have a refund (which is in the vicinity of $2000), and we have gotten nothing in the way of explanation. A reputable business with integrity would have expeditiously handled the cancellation AND the refund of premium to their customer - NEITHER of which has happened. BUYER BEWARE! Will not do business with them again. More

Not a happy customer; traded my truck in two months ago and the dealership took over 60 days to pay off my other vehicle. I spoke to several people including (Kevin and Kirk) and neither were able to help and the dealership took over 60 days to pay off my other vehicle. I spoke to several people including (Kevin and Kirk) and neither were able to help. Kirk stated that "he was not the one who made the deal and no longer wants to help". I have contacted the GM (Mr. Frost)GSM (Mr. Weaver) ; however, I was sent to their voicemail. So, I guess it is a custom to get people into new vehicles, but don't care if they muddle up someone's credit. I will be contacting the federal credit bureau or whoever necessary to get this chaos corrected. More

Bradley is a wonderful Guy bought cars from him everywhere he has worked! He is the reason I am in my Ford Fusion! I never thought I’d drive a Ford but would not Work with anyone else! Carlos in Fi everywhere he has worked! He is the reason I am in my Ford Fusion! I never thought I’d drive a Ford but would not Work with anyone else! Carlos in Finance treated me well and made an extra call to secure 0% and drop my payment! More

Work Truck shopping Ashley found exactly what I was looking for at a reasonable price! Thanks for helping me out and very quickly! We found the perfect truck for what I w Ashley found exactly what I was looking for at a reasonable price! Thanks for helping me out and very quickly! We found the perfect truck for what I will use it for! My entire experience with Ashley was excellent. More

Repair Brought my car. Two days later and still sitting. The said they don’t work on Saturday but when we came to get it, they were open and working. Man on Brought my car. Two days later and still sitting. The said they don’t work on Saturday but when we came to get it, they were open and working. Man on the phone was a little rude. I won’t go back. More

HORRIBLE NIGHTMARE I purchased a vehicle from Pollard Friendly Ford in February of 2019 and in April there was a hail storm that cause damage to where this vehicle was c I purchased a vehicle from Pollard Friendly Ford in February of 2019 and in April there was a hail storm that cause damage to where this vehicle was considered a total loss from my insurance company. While dealing with this I spoke with the bank (Amarillo National Bank in Lubbock) and was informed that I would need to cancel my "extended warranty" which I knew nothing about and was not informed of at the time of purchasing this vehicle. I immediately called the dealership and spoke with Richard McDaniel- he told me that I needed to email him a statement of total loss from the insurance company and my address to forward the check from the warranty company. Richard did inform me that it would take 4-6 weeks before I got my check and didn't seem thrilled that it would be getting cancelled. I spoke with him on 05/18/2019 at which time I immediately sent the required documents, so over the next 3 weeks I called Richard several times and left 2 voicemails. 1 month passes and I decide to call to the warranty company to check if the policy had been cancelled. No they inform me that it is still ACTIVE and there have been no attempts to cancel it at that time. I call Pollard Friendly Ford and leave a message for the dealerships General Manager Tyler Terry, he called me back the same day (which seemed at the time promising) Tyler told me that he was sorry that he would speak with Richard and that due to the situation that he would see about expediting the refund of the warranty. Today 06/21/2019 (2 months after the car was deemed a total loss) I myself spoke with the warranty company and had to go back and forth with emailing documents and submitting forms I FINALLY got the policy cancelled and they are now issuing a refund check to the dealership. The people at this dealership all the way up to the General Manager are a joke and a nightmare to deal with, they lie and do not follow through with what they say if it is going to cost them their commission. They should call them "Pollard UN-Friendly Ford" because of the lack of care and lack of customer service that they offer- they only care about the almighty dollar and if you are no longer a profit for them they discount you completely and toss you aside because they need to focus on their next victim! DON'T BUY FROM THIS DEALERSHIP, you will regret it and also in the long run pay $$ More

Woody in service was GREAT! From out of town and Woody in service got me right in, repaired and finished in the same day! Thanks Woody! Reasonably priced too. Very happy with ser From out of town and Woody in service got me right in, repaired and finished in the same day! Thanks Woody! Reasonably priced too. Very happy with service. More