Pollard Friendly Ford Co.

Ford F-150 with bad power steering I have a 2016 f150 that I have bought here at pollard and it’s had a problem with the power steering since the truck had 30,000 miles the problem is I have a 2016 f150 that I have bought here at pollard and it’s had a problem with the power steering since the truck had 30,000 miles the problem is that the power steering system is very weak causing it to pull to the sides very bad, I have brought it to the dealer to get repaired since it was under factory warranty and the dealer made pay for an alignment out of my pocket so I did but that didn’t fix the problem they also left my steering wheel crooked and i told them about it and I brought the truck again but they didn’t fix it they didn’t even fix the crooked steering wheel they left it the same I also told them about the weak power steering system but they refuse to fix it they said there was nothing wrong with it, I told them to let me know whe were going to test drive it so I can go with the tech and shown him what the truck was doing but every time they test drive it they never let me know. The truck already has over 36,000miles and I’m out of warranty they won’t even look at it now, i took the truck to Sewell Chevrolet in Andrews Texas and they charge me 180 dollars but the straightened my steering wheel. I have all my invoices in case anyone from pollard ford reads this I’m writing this because I’m very sad at what y’all do to people, this trucks aren’t cheap, that steering system should of gotten replaced by the ford warranty and now it’s gonna have to come out of my pocket I don’t know how y’all can sleep at night I was a ford guy all my life until now I hate ford and I will never come back to this dealer and I will never buy another ford in my life More

Pollard Used Cars I wouldjust recommend this dealership or their partners to anyone. After a year of having a vehicle purchased from this dealership, I have spent well I wouldjust recommend this dealership or their partners to anyone. After a year of having a vehicle purchased from this dealership, I have spent well over $8000 in repairs. This price does not include what the extended warrantyhas covered. Go literally anywhere else. More

Repair Took my explorer in due to mechanical issues. Was told warranty would cover the repairs but that the part needed to be ordered. Guy told me that he Took my explorer in due to mechanical issues. Was told warranty would cover the repairs but that the part needed to be ordered. Guy told me that he would call me as soon as the part arrived. It has been over 6 months and I still haven't heard anything. I called and asked what the status was. This guy told me he would check into it and call me. 7 hours later and I still haven't heard anything. More

Doesn't stand behind warranty We will NEVER do business with Pollard Friendly Ford in Lubbock, TX again!! After having a Ford remanufactured engine installed BY FORD, they are refu We will NEVER do business with Pollard Friendly Ford in Lubbock, TX again!! After having a Ford remanufactured engine installed BY FORD, they are refusing to honor the 3 year warranty that was purched with it. Not only are they not honoring the warranty but are charging us $300+ for the diagnostics that was run for NOTHING! As you can see, we run A LOT of Ford vehicles and this has put a VERY BAD taste in my mouth for them. I cant stand to run a bowtie on the front of my trucks either so I guess Toyota will be getting more business from us. This really upsets me because I have always been a big Ford supporter. I called Ford customer service and they said that they couldn't intervene because the dealerships are privately owned. Needless to say, I am absolutely disgusted and feel the need to inform others of their poor service standards. More

Quick and Painless I bought a car from Pollard off of Q 7 years ago! I needed a gas saver to commute back and forth to work in. I was pleased to run into Lawson and get I bought a car from Pollard off of Q 7 years ago! I needed a gas saver to commute back and forth to work in. I was pleased to run into Lawson and get all things I requested without the "fluff" and the going back and forth. I was able to get a car I have always wanted, an amazing payment, and a warranty also!! Pollard is just as good as they were 7 years ago!! More

Good place to get a car They are very helpful and on there game and well work with and find something to f fit your budget and have sales man that know what they're doing to They are very helpful and on there game and well work with and find something to f fit your budget and have sales man that know what they're doing to find your need. More

2017 Toyota Camry Ashley was great! He was so helpful and patient with me and I truly appreciate it. He did a wonderful job helping me look and go over all of the diffe Ashley was great! He was so helpful and patient with me and I truly appreciate it. He did a wonderful job helping me look and go over all of the different options. Also he was sweet enough to deliver my car to me! The is Ash, you are great! I love that it's fully loaded with great features! My car buying experience, at Pollard was amazing, the Pollard family went above and beyond to meet all my needs!. More

Won't be going back Kept my car 3 days to run a diagnostic, change the battery and oil change---unacceptable. Price $311---unacceptable. Left vacuum hose off (either car Kept my car 3 days to run a diagnostic, change the battery and oil change---unacceptable. Price $311---unacceptable. Left vacuum hose off (either careless or hoped I would have to bring back so they could gouge me again)---unacceptable!! If this is what Ford has to offer, you can bet my next new car won't be a Ford!! More

Pollard couldnt get me financed but another dealer did Salesman Garcia told me he couldn't get me financed within 5 minutes. I went to another dealer in Dallas and they got me financed within an hour. Th Salesman Garcia told me he couldn't get me financed within 5 minutes. I went to another dealer in Dallas and they got me financed within an hour. The difference of two dealerships 'one they didn't work for me" and "one that went out of their way to get me financed" More

unfriendly ford. Well the first salesman was nice and friendly. I found a truck I wanted and he told me he thought he could do something to make it work. I told him it Well the first salesman was nice and friendly. I found a truck I wanted and he told me he thought he could do something to make it work. I told him it was ok if he couldn't get it in my price range. I wasn't expecting him to be able to do that. He told me my 08 Tundra would be a nice trade in and he really thought he could do something. He told me to take the truck for a good test drive so I did. When I got back an other salesman came out and said the first salesman was working on an other deal and he would take over. We went in his office and I was told (not exactly in these words) my truck wasn't worth what I owed on it and if I couldn't pay at least 500 a month I couldn't afford that truck...how can I argue with him, I do owe around 9 grand but every where else I have looked as offered me a descent trade in. Now I really wasn't expecting to be able to afford it. It was how I was handled and the attitude. .. check other dealerships most have good and not so good salesmen but find a good one to deal with. Vehicles cost alot of money to have to put up with that. More