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36 Reviews of Porsche Arlington - Service Center
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August 06, 2018
Issue resolved after a discussion with one of the managers. They apologized and seem to have resolved the issue. Thank you for reaching out today. after a discussion with one of the managers. They apologized and seem to have resolved the issue. Thank you for reaching out today. More
by DMDC
Employees Worked With
n/a
Helpful August 01, 2017
Overall Today I brought my husband's Cayenne in for a scheduled general service. Yesterday the low tire pressure light came on, and recently there had been a Today I brought my husband's Cayenne in for a scheduled general service. Yesterday the low tire pressure light came on, and recently there had been a few instances where the vehicle did not run smoothly, which I relayed when I dropped the car off. Six hours later I received a call that the vehicle was ready and that nothing specific could be found. In fact, I was made to feel like it was all in my head. I thought, well, good news anyway, the car is fine. I got into the car (blistering hot on the inside and the vehicle must have sat in the sun for hours). I started the car - all the same warning lights came on immediately. I walked back in and said "So, everything checked out and all the warnings were reset?" Yes was the answer. I then asked why all the same warning were still on. Troy went over to the car, saw the warning lights and said "give me five minutes". I saw the vehicle go around the block. Troy came back and told me how temperamental the warning lights are if you don't drive the vehicle much (the vehicle has very low mileage). Seriously? I have no idea if ANY service was done on the vehicle, except that after the spin around the block someone must have put air in the tire. The car had not been washed, no care had been taken with mats, and I was left thinking - this is the simply worst service I have ever witnessed. More
by 1424smyth
Employees Worked With
Troy took the vehicle in, and someone in service
September 10, 2016
Damaged my paint and worst service. I was looking forward to get great customer service until the people in the service center didn't seem too friendly. I considered they were going thro I was looking forward to get great customer service until the people in the service center didn't seem too friendly. I considered they were going through lots of stress and etc., but what I kindly asked was for my vehicle to be washed interior and exterior. I had a black Porsche and the porters I believe ruined my paint and wheels. I do not know exactly know what they applied to the wheels but the results came out to be that it doesn't "shine" as how it used to be and whatever cloth or microfiber they are using to whip the cars is horrible. I saw a lot of swirls all over the car and I was not too happy. There were two porters who washed my porsche and those two workers I believe were Billy and Ronald from hearing their names being called each time. I had clear view of my car being washed but i was just expecting to get a better service than a half' work they both did. Im sure other customer would be extremely mad if they went through my situation. More
by StevenL89
Employees Worked With
Porters
June 22, 2016
Don't be fooled by Troy Thrift's last name I had the car towed in to replace the battery. In addition to the batter, there was a charge of $188 to determine if the battery was dead. I TOWED IT I had the car towed in to replace the battery. In addition to the batter, there was a charge of $188 to determine if the battery was dead. I TOWED IT IN BECAUSE IT WAS DEAD. Then Troy told me the annual service visit would ONLY cost $850 in a chirpy voice. I don't think ONLY and $850 belong in the same sentence. Then I found out the assorted repairs on my 2001 911 Carrera with 22,500 miles would total about $14,000. I took the car to Capital Hill Motors and paid $800 to get it in working order. So far, the car is running beautifully. If that changes....I will let you know. Years ago I had another very expensive repair that did not fix the problem, so my trust in their service team is gone. Sorry Guys! More
by Adam
Employees Worked With
Troy Thrift
May 15, 2016
Outstanding Service It has been a pleasant experience working with Porsche of Arlington. My 2011 Porsche Panamera is such a fun car to drive. All the Professionals at Por It has been a pleasant experience working with Porsche of Arlington. My 2011 Porsche Panamera is such a fun car to drive. All the Professionals at Porsche of Arlington, were extremely courteous and professional in performing all tasks and did an outstanding job in every aspect. This praise, comes as a reaffirmation of my trust in your services at Porsche of Arlington, as evidenced by the fact that I have this testimony of praise. I’d like to thank you for your fantastic customer service, your honesty and your generosity with giving me such a fantastic service repair, on such a fine automobile. I will refer Porsche of Arlington to anyone who is looking for a like-new, pre-owned vehicle that doesn’t want to deal with the pushy salesmen at "other" dealerships. Thanks again for everything! More
by Kevin G
Employees Worked With
Ash Guasch
December 15, 2014
Porsche 2013 911 Carrera S service review Superb service- Troy Thrift has been terrific in providing ongoing care for my Porsche- keeping on top of needed service, and arranging user-friendly Superb service- Troy Thrift has been terrific in providing ongoing care for my Porsche- keeping on top of needed service, and arranging user-friendly service timing since I live in Baltimore. Earning trust is a big part of earning my loyalty to a dealer- Troy has been a role model for engendering trust in service for my Porsche at Arlington Porsche. More
by mrmarohn
Employees Worked With
Troy Thrift
December 13, 2014
Friendly and reliable Have been a Porsche Arlington customer since '95. Face it, owning/operating a late model Porsche is not an inexpensive proposition. And, service pri Have been a Porsche Arlington customer since '95. Face it, owning/operating a late model Porsche is not an inexpensive proposition. And, service prices do not vary widely amongst authorized dealers. So you need a facility you know and trust. In m y experience , Arlington Porsche service delivers what they promise; and 9 times out of 10 they deliver on time. Service adviser Ron Zegada and manager Jack Wang are easy to work worth and actually take a personal interest in customer situations. I'm satisfied. More
by ncredulous
Employees Worked With
Ron Zegada - Jack Wang
November 12, 2014
Great service experience! We have continued buying Cayennes principally because of the great service we get at Porsche of Arlington - first and foremost from Jeff Lyons, the he We have continued buying Cayennes principally because of the great service we get at Porsche of Arlington - first and foremost from Jeff Lyons, the head of the tech crew. Jeff is competent, honest and utterly reliable - rare qualities in the tech world of auto service. For the most recent service, I must also laud Jack Wang, the Service Manager, and say how grateful I am that he has returned. Jack is very responsive and makes sure that the work (in this case the detailing) is done well and on time. I also had excellent service from Troy Thrift, who was there the first and third day my Cayenne was in the shop - this is the first time I have dealt with Troy and I think he is very responsible and knowledgeable. More
by grgennet
Employees Worked With
Jack Wang, Jeff Lyons, Troy Thrift
November 10, 2014
Help on Porsche 911 C4S Tag Got great help and timely! Thanks to Troy and the team for your assistance as I didnt have to wait long and the tag was done overnight. Helpful. Got great help and timely! Thanks to Troy and the team for your assistance as I didnt have to wait long and the tag was done overnight. Helpful. More
by Lauren Rosenbaum
Employees Worked With
Troy Thrift
November 06, 2014
Amazing service I recently had to replace a tire on my Cayman and Troy did an excellent job in servicing the car and at a great price. I recently had to replace a tire on my Cayman and Troy did an excellent job in servicing the car and at a great price. More
by caldwer
Employees Worked With
Troy Thrift
