Porsche Atlanta Perimeter - Service Center

The routine service took a month. I was not notified it would take that long upon drop off. Little communication of what was happening and non comparable loaner car. would take that long upon drop off. Little communication of what was happening and non comparable loaner car. More

The maintenance on the car is excellent, which is why I took it in. My problem is more with the customer service. For the maintenance cost, I expect more. I made an appointment online, which was great. But took it in. My problem is more with the customer service. For the maintenance cost, I expect more. I made an appointment online, which was great. But when I made my appointment, I asked for somebody to give me a call with the estimated cost and time it would take since my last appointment was kind of a shock with both time (2 hours) and cost ($1,000+). I never received a call. I also asked specifically for a car wash and interior clean since the last time I took it in for service (the time before this); they told me I was getting that, and it barely looked like they washed the outside, and the inside wasn't touched whatsoever. I thought to myself, maybe I was mistaken, and by car cleaning, they meant just the exterior? In addition to asking for the above while booking my appointment, I made sure I could get a loaner car since I have a nine-year-old who has ADHD, and my last 2-hour appointment with her at the dealership was torture for us both. Day of, I get to the dealership. I let the lack of an estimate go and proceeded to ask for the cost and time. They give it to me. I ask for my rental, and they state they have no more. I told them I had an appointment to be at, and I purposely booked this appointment over a month in advance solely to make sure I could get a rental car. After a few moments, they suddenly see where I booked the rental car. I let this slide too. Before I leave, I make sure to ask again for a car wash inside and out, and ill pay extra if necessary. They state, no, it comes with your service. Fantastic. They said I had to put the same amount of gas in the rental car as when I received it; ok, deal, and I'm on my way. I take a picture of the gas to make sure I fill it back up correctly, and I go. I pick my car up at the end of the day, and I can already see bugs still on the front grill. I let it go again. I got into my car, and the only thing done on the interior cleaning was that they kind of vacuumed the mats. Not under the mats, just the top... The mosquito I killed on the inside of my front windshield was still there and smeared just like I left it. This is now the third time I've gone to the dealership, asked for a cleaning -which you would think would be the best clean, since they clean cars every day to sell, and nothing was done when I was willing to pay on top of the $1,500 I just spent on maintenance. I specifically asked for an inside-out clean twice because 1.) I live in a condo in the city. 2.) Car washes are not as easy to find as you would think. 3.) When you do find one, there is always a line going into the street. 4.) They are not that great and could potentially scratch my car. 5.) I am a single mom; I'm not going to stand in the middle of Atlanta with my daughter, extension cord, and vacuum. Lastly, I filled the rental car back up. I actually overfilled it with premium gas from when I received it, and a few days later, the dealership charged me for gas. I have a picture of where the gas was when I left the dealership with the rental. I have to say, at this point, I'm not surprised. When I get a new car, I'm going back to Land Rover. I've never had any problem with them and have always had a wonderful experience. When I got a Porsche, I was expecting to be blown away, but after owning this car for four years, I have had a negative experience every time I go into the dealership other than the day I bought the car. All they care about is selling you a car. This is the last time I ever get service done at the dealership, and I'm already looking to trade it into Land Rover. More