Porsche Atlanta Perimeter - Service Center

Not Great for this level The person I worked with was not friendly and when I came to pick up my car he walked pass me and did not speak The person I worked with was not friendly and when I came to pick up my car he walked pass me and did not speak More

My experience was Awesome. Scott Green was my service manager and he made sure I was comfortable and informed as the service was active. The dealership as a whole was a 10. manager and he made sure I was comfortable and informed as the service was active. The dealership as a whole was a 10. More

I am extremely pleased with the quality of service I received from Tony. Tony explain everything in detail and keep me informed along the process. I would definitely recommend them to others. thanks aga received from Tony. Tony explain everything in detail and keep me informed along the process. I would definitely recommend them to others. thanks again More

Excellent Service very professional , on time , they do what they say they are going o do which is all I can expect very good job highly recommended very professional , on time , they do what they say they are going o do which is all I can expect very good job highly recommended More

Ervin is so good! He makes it so easy to enjoy the vehicle from purchase to service. Definitely a great experience and I will be a loyal customer. vehicle from purchase to service. Definitely a great experience and I will be a loyal customer. More

Recent service Service was done completely. However, I was not prepared to wait and found the lack of comfortable seating (especially while trying to remain a safe Service was done completely. However, I was not prepared to wait and found the lack of comfortable seating (especially while trying to remain a safe distance from others) was a slight problem, especially when having to wait over three hours. Others around me had similar complaints. More

Service was as expected The dealership provided excellent service. The loaner car was very nice and the service was completed as expected. Tony did a great job. I have no The dealership provided excellent service. The loaner car was very nice and the service was completed as expected. Tony did a great job. I have no complaints. More

Inflated Repairs Saved Money At Another Dealership I felt extra maintenance for repairs were aded unnecessarily. Each time I have taken my car a nail was in my tire, suspicious. Never return I felt extra maintenance for repairs were aded unnecessarily. Each time I have taken my car a nail was in my tire, suspicious. Never return More

Great service and follow up contact. Convenient home pickup and return delivery offered given my car had 2 recalls. Tony was communicative and thorough! Kudos pickup and return delivery offered given my car had 2 recalls. Tony was communicative and thorough! Kudos More

Love my car but wide gap in promise vs. actual experience Was told my car would be ready and returned the same day or, if not, someone would call with an update and set up new delivery time. No call. Did no Was told my car would be ready and returned the same day or, if not, someone would call with an update and set up new delivery time. No call. Did not receive a call the next time until I called three times and finally got a call back. Was told I had a nail in my tire and I needed two tires because of the tread differential in the two rear tires because of the nail. The car only has 9800 miles on it and I only picked up the nail the day before. When I questioned this recommendation, I was told the technician “made a mistake” and I only needed one tire after all. When my car was returned, it had several black scuff marks along the left rear quarter-panel where they changed the tire, I was unable to get the marks off by washing the car and had to go buy some wax to get the marks off. The combination of the lack of communication, me having to initiate the calls for updates, the clear over-reaching on the service technician recommending the second tire, and the black scuff marks did not make for a positive experience on my first visit to your service department. At the end, my Green apologized for “all the hiccups” but hardly the experience of “owning a Porsche purchased from Jim Ellis” that was promised during the buying process. Unsure of whether I would actually recommend this service center after only one experience, but the site made me answer in order to submit this response. Writing this not as an indictment but in hopes it assists the dealership to improve. Look forward to next time and hope it’s better. More