Porsche Atlanta Perimeter - Service Center

Business As Usual Things went smoothly as they always do. My service rep, Tony Betancourt, explained everything that was to be done, and had the service department chec Things went smoothly as they always do. My service rep, Tony Betancourt, explained everything that was to be done, and had the service department check on the concerns that I had. My loaner was ready and waiting for me. We conversed throughout the day about the progress. I was informed of the cost. My car was ready when promised. Business as usual. Thanks. More

Excellent service and customer care. Tony did a great job in explaining time line and service needed to be done. Service was done in a timely manner. and customer care. Tony did a great job in explaining time line and service needed to be done. Service was done in a timely manner. More

Prompt timely service in a great setting. Waiting area was comfortable, food and coffee plentiful, and the Wi-Fi connection was great. Got the work done on the vehicle and didn’t miss out on office time. was comfortable, food and coffee plentiful, and the Wi-Fi connection was great. Got the work done on the vehicle and didn’t miss out on office time. More

Professional Very efficient and professional people. Tony was careful to explain exactly what work would be done on the car and how much it would cost up front. Very efficient and professional people. Tony was careful to explain exactly what work would be done on the car and how much it would cost up front. More

We had a great experience during recent service of our Porsche Macan. Tony was excellent. Service was great and on time. Overall we had great experience. Porsche Macan. Tony was excellent. Service was great and on time. Overall we had great experience. More

Unfortunate situation Tony did a great job keeping me informed.Unfortunely, after car was given 40m service costing $3800 next day car check engine light appeared...I r Tony did a great job keeping me informed.Unfortunely, after car was given 40m service costing $3800 next day car check engine light appeared...I returned to dealership and car was kept overnight.Tony did his best to give me loaner and called next day to explain that new part installed was faulty and was replaced. I would suggest Porsche consider a service that when Porsche is at fault that you have employee return repaired auto and take back loaner...your competition does that in Buckhead... Not all customers are equal...you were servicing my Panamera and I recently purchased a new Macon. Joseph Ronchettij More

Tony was very nice and professional on my first visit, he went out of his ways to service my car quickly without appointment . I really appreciate the great service. went out of his ways to service my car quickly without appointment . I really appreciate the great service. More

Great CPO service experience Great service experience at Porsche Atlanta Perimeter. Tony Betancourt and the rest of the service team took care of my CPO Porsche Cayenne GTS when Great service experience at Porsche Atlanta Perimeter. Tony Betancourt and the rest of the service team took care of my CPO Porsche Cayenne GTS when I brought it in for service and exceeded my expectations. His follow-up a few days afterwards to ensure I was satisfied with their work was greatly appreciated. More

Very disappointing and frustrating experience. Ball dropped on two fronts. 1)I had to reschedule a ding repair multiple times because dealership was misinformed when ding specialist would be available. dropped on two fronts. 1)I had to reschedule a ding repair multiple times because dealership was misinformed when ding specialist would be available. Ultimately, was told ding could not be repaired. Wasted morning for me. 2) Was told that new tow hitch install for my Cayenne would cost about $1300. Upon arrival for install, learned that there was $1500 additional cost for labor. My time and the dealerships time could have been avoided had the total cost been communicated up front. Over $2800 for a $660 new car option. I chose not to do the install even though I'm also out $1000 on bike rack that I no longer can use. In top of all that, the service dept initially wouldn't assure to me that new hitch wouldn't interfere with rear tailgate sensor. This is not rocket science! More

Low-interest, low communication I ordered replacement parts on 12/23, paid in full. Never got a call or email about the parts being received. I called Parts Dept on 1/16, made appoin I ordered replacement parts on 12/23, paid in full. Never got a call or email about the parts being received. I called Parts Dept on 1/16, made appointment to have parts installed for 1/27. On arrival at 10:30, service tech had no info regarding parts ordered, told me to wait while he got an estimate on the installation. About 2 hours later gave me the estimate, I approved and parts were installed. At conclusion he advised a wrong part was ordered which was more expensive than what I needed. He credited the difference. When I got the car back , at 1:45, the main reason for the repair was not installed. I went back in to ask - turns out a wrong part, (a windscreen) was ordered and installed. The needed part was never ordered. They installed a new windscreen, took out the one that was there, and no one ever verified that the part was what I needed. Service tech supposed to order needed part for the head-rest and call me for installation. That was yesterday and I'm still waiting. In the meantime they took out a perfectly good part, charged me over $300 for a new one, now want to charge me for the needed part, and take out the new windscreen. But, they've not spoken about resolving getting back the old, undamaged windscreen, crediting me for the new one and installation, and actually getting the right stuff done. There has been no quality control check done during any step of this situation. I don't know if all the service techs are this disengaged and non-communicative or if it is just this one. At this point I feel the service is abominable. More