I am an extremely unhappy customer. The saga starts with the purchase of the car. Due to covid, I made the purchase over the phone. They aggressively pressured me to put down a deposit on my credit card, which I did. And then for two weeks, I couldn't get them back on the phone to complete the purchase. They just took my deposit and ignored me.
Once I finally completed the purchase, which took another couple weeks, they sat on the paperwork for another couple weeks. And I couldn't get anyone to respond to my calls or emails.
Then they tried to sell me one of those over-priced after-market warranties. I told them I wasn't interested. They came back and said that there is an OEM warranty from Porsche and sent me a booklet about it ("Platinum Plan"). The booklet informed me that it covers powertrain, transmission, etc, so I purchased it.
A month later, I take the car for a service to another Porsche dealership, when I found out that the warranty I received was the one I had rejected and they had falsely sold me a warranty that just covers tires, key fob, etc. This was obviously very frustrating.
So I went back to Porsche OKC to cancel the warranty. The contract clearly says that the warranty is cancellable and I receive a refund equal to the unused portion of the warranty. I filled out the paperwork and sent it to them. This was in June. I have called and emailed about once a month since then (its been 6 months) - they still haven't responded to me or sent me my refund (for literally thousands of dollars).