Porsche San Francisco

Car sale is good but we were misinformed about the PPF package warranty and there is no official document for what was promised. When we found out and called the store the first thing in Monday to cancel, package warranty and there is no official document for what was promised. When we found out and called the store the first thing in Monday to cancel, Leah from the finance department lied to us that the car was sent out on Sunday but we got confirmed that the PPF store closed on Sunday. We were forced to pay what we didn’t expect to get and this is very disappointing. Edit: changing my review to five stars as it’s finally resolved to our satisfaction. Brian the sales manager eventually wrote us written commitment on replacing PPF within the 10 years warranty and also offered us with a small credit back. We are glad at the end the dealership is willing to make their customers happy. Hope that we can main the good relationship going forward. More

Staff very friendly and customer service oriented. Service advisor very knowledgeable. I definitely recommend getting your car serviced in this facility! Service advisor very knowledgeable. I definitely recommend getting your car serviced in this facility! More

Had a fantastic experience from start to finish. Drew Espiritu greeted with a big smile when we walked in and went above and beyond to answer each and every question I had, even on his day off. Hand Drew Espiritu greeted with a big smile when we walked in and went above and beyond to answer each and every question I had, even on his day off. Handed over to the Sales Manager Brian Weisenberg, who is a rock star in making the whole experience delightful. Finished with Vlad. Who have a thorough overview of the new car configuration, setup and every detail. Overall 5 star team who made us feel special. Thank you guys. Keep up the great work. More

Excellent purchase experience from Porsche San Francisco. Our salesman Ralph was great to deal with and very responsive to our questions. Leah in finance was perfect and prompt with completing everything ne Our salesman Ralph was great to deal with and very responsive to our questions. Leah in finance was perfect and prompt with completing everything needed for our contract. Keon completed our delivery explaining the car and making sure that our phones were connected before we left the dealership. We are customers for life ! More

Dear Alto Both my wife and I are impressed with your professionalism. My 21 year old 911 Has renewed its performance and ride, and you did not overcharged like other place. I look forwards and feel sa professionalism. My 21 year old 911 Has renewed its performance and ride, and you did not overcharged like other place. I look forwards and feel safe to have you as support for my 911. Thank you very much. Wen and Lepa Lin More

Alto R. was a solid service professional, he communicated well on status and time of completion. The shops “chat feature” in the website needs a lot of im was a solid service professional, he communicated well on status and time of completion. The shops “chat feature” in the website needs a lot of improvement. The person who responded to my chat query did not have basic knowledge of the shops services offered. He noted that he will pass on the question to someone who will respond (e.g., call me) before my appointment. No call, no response on a very basic service question: Does the shop offer smog check services? More

The best service by far! I have been to 3 Porsche dealerships and SF was exceptional! Alto (Porsche Service Advisor) was professional, kind, knowledgable, and funny too! Afte I have been to 3 Porsche dealerships and SF was exceptional! Alto (Porsche Service Advisor) was professional, kind, knowledgable, and funny too! After the repairs, they also cleaned my car inside and outside beautifully! I never had a service department be this meticulous. Definitely will be going there again! Highly recommend. More

alto was awesome. wonderful customer service and very efficient with getting me to and from the dealership wonderful customer service and very efficient with getting me to and from the dealership More

Incredible service with advisors, Elijah Toro and Alto Rechenauer! I brought the car in for a 10,000 Mile service @ 10am and it was completed perfectly detailed and washed by 1pm. Outstanding! Professiona Rechenauer! I brought the car in for a 10,000 Mile service @ 10am and it was completed perfectly detailed and washed by 1pm. Outstanding! Professional and friendly. Also what a beautiful dealership! Thank you! More

Great service as always from Gunter’s team of service specialists. They even gave me a loaner car while my car was being serviced. I really appreciate the extra attention. specialists. They even gave me a loaner car while my car was being serviced. I really appreciate the extra attention. More