Porsche South Shore

My experience with the 2024 Porsche Cayenne and the service provided by Porsche South Shore has been the worst automotive experience I have ever had. What should have been the ownership of a premium lu service provided by Porsche South Shore has been the worst automotive experience I have ever had. What should have been the ownership of a premium luxury vehicle turned into nearly two years of constant frustration, stress, and disappointment for both myself and my family. From the beginning of my lease, the vehicle had repeated mechanical issues, software malfunctions, and reliability problems that required frequent service visits and remained unresolved. Instead of enjoying a luxury vehicle, I was repeatedly dealing with service appointments and uncertainty about whether the car would function properly. Unfortunately, the service experience at Porsche South Shore was equally disappointing. During interactions with the service department, particularly with the service manager at the time, Chris Alvis, I felt my concerns were not taken seriously. Rather than receiving support, I often felt dismissed and was even accused during one meeting of exaggerating the vehicle’s problems, which was extremely upsetting and unprofessional. I attempted to resolve the situation through Porsche Cars North America by communicating multiple times with Jeff Stokes, PCIC Regional Specialist. Despite initial assurances that the matter would be reviewed, the response felt more like an effort to defend the dealership and minimize the problems rather than fairly address my concerns. I also contacted McGovern Auto Group, providing detailed explanations of both the vehicle defects and the dealership’s handling of the situation. Unfortunately, those efforts resulted in little response or meaningful resolution. The entire experience became extremely stressful. What should have been a straightforward process of addressing legitimate vehicle defects turned into a prolonged struggle simply to have my concerns acknowledged. At one point, after a particularly difficult interaction, the stress affected my health and left me physically unwell. No customer should experience that level of stress when trying to resolve vehicle problems. After nearly two years of ongoing issues, I am relieved to no longer have this vehicle. The 2024 Porsche Cayenne I leased became one of the most disappointing automotive experiences I have ever had, and the handling of the situation by both dealership and corporate representatives made it worse. In my opinion, the conduct and handling of this situation by Chris Alvis, Aaron Geiger, and Jeff Stokes reflects poorly on the Porsche brand and the wider Volkswagen Group. Their handling of this matter demonstrated a lack of professionalism, accountability, and respect toward a customer trying to resolve legitimate concerns. Based on my experience, I would advise customers to exercise caution when dealing with the individuals mentioned above. During my interactions, I often felt that information was misrepresented and that my concerns were not addressed transparently, making it difficult to trust the process. Because of this experience, I cannot recommend Porsche vehicles, Porsche South Shore, or the McGovern Dealership network. A luxury brand should stand behind its products and treat customers with professionalism and respect when issues arise. Unfortunately, that was not my experience. I hope Porsche corporate leadership takes situations like this seriously and evaluates how customer concerns are handled at both the dealership and corporate levels, as experiences like this ultimately reflect on the entire brand. More

I waited for my service, the people were very accommodating and pleasant to engage with. accommodating and pleasant to engage with. More

I recently purchased my second 2026 Porsche Macan, and once again, Jake Ralston delivered an exceptional experience. This is exactly why I continue coming back to Porsche. Jake consistently goes above and once again, Jake Ralston delivered an exceptional experience. This is exactly why I continue coming back to Porsche. Jake consistently goes above and beyond, and this transaction was no different. I had a bit of a complicated transition from my previous lease into the new one, and despite the challenges, Jake made everything seamless. I custom ordered the vehicle, and not only was it delivered ahead of schedule, but every promise that was made to me was fully honored. Jake truly made it all happen and ensured the entire process was smooth from start to finish. The entire team at Porsche South Shore continues to impress me every time I walk through the door. Between Jake, the manager Zach, and the rest of the staff, the level of professionalism and service is unmatched. I have nothing but positive things to say. Porsche is more than just a car to me, it’s an experience and a lifestyle that I’ve come to truly appreciate. I’m excited to enjoy my new Macan, and I can confidently say this won’t be my last. 10 out of 10 across the board. If you’re looking for an outstanding experience and a top-tier salesperson, I highly recommend Jake Ralston. #Bacchus More

They are polite always concerned about my vehicle needs. Pickup and drop off valet service is excellent. Cannot ask for more Pickup and drop off valet service is excellent. Cannot ask for more More

Gloria always gives us personal and professional service and welcomes us like a friend. She helps us find ways to to economize. She is simply the best. and welcomes us like a friend. She helps us find ways to to economize. She is simply the best. More

Always was in touch about my car. Excellent communication by phone and text. Also sent video. Excellent communication by phone and text. Also sent video. More

My experience at Porsche South Shore was excellent. I had quality service on my car. Thank you Gloria for taking of everything for me. I had quality service on my car. Thank you Gloria for taking of everything for me. More

I recently purchased a Porsche and the entire experience was exceptional from start to finish. The vehicle itself exceeded all expectations — performance, luxury, and craftsmanship are truly second to none. was exceptional from start to finish. The vehicle itself exceeded all expectations — performance, luxury, and craftsmanship are truly second to none. What made the experience even better was the outstanding service from Jake Ralston. Jake was knowledgeable, professional, and genuinely invested in making sure I found the perfect Porsche. He made the entire process smooth, transparent, and enjoyable — no pressure, just first-class customer care. If you’re considering a Porsche, I highly recommend working with Jake. He represents the brand perfectly. More

Excellent service! The service is courteous, extremely knowledgeable and equipped to handle my service needs. I’ve been a customer for over several years. My service ad The service is courteous, extremely knowledgeable and equipped to handle my service needs. I’ve been a customer for over several years. My service advisor Gloria is phenomenal. More

This is my second purchase and my salesman Jonathan is the main reason. He will always take the time that we purchase what we want. He makes sure our needs justify this purchase and his recommendations ar the main reason. He will always take the time that we purchase what we want. He makes sure our needs justify this purchase and his recommendations are outstanding. I will keep buying all my cars from him. Everyone at Porsche South Shore makes you feel welcomed. Gloria in service is also as unique as Jonathan because they care about the customer!!!! Thank you for making my wife and I so happy!!! More