About 4 weeks ago, I went to Stevens Creek Porsche to look at a manual 992 4s cabriolet and met Dan. One week ago on Thursday March 25, Dan texted me that a fully loaded manual 2016 Targa 4 GTS just got traded in. He asked me if I am interested, I assured him that I am very much interested indeed. I went to test drive the car on Monday March 29th since that is the earliest day Dan can show it to me.
Immediately after the test drive, I conveyed my strong interest and told Dan that I would be paying cash. It was late on Monday and the car still needs some work to be done: fix some scratches, put new tires, etc. Dan even said that he would CPO the car and so we scheduled the next day appointment to close the deal. I was planning to bring my wife to see the car and close the deal. At 3:28 pm on Tuesday March 30th, Dan texted me to confirm that I am still coming in with my wife, and I immediately replied yes, absolutely at 3:30pm, will be there around 5pm. A few minutes later, Dan texted me and said that unfortunately, the car was already sold to someone in Southern CA. This is an extremely disappointing experience, I am “REPEAT and LOCAL” customer who purchased a brand new 911 turbo from them before. I was so transparent and excited that I was coming in with my wife to close the deal and purchase the car. On Wednesday March 31st, I wrote the Sales General Manager Ramy Eldabbagh a polite email about this incident. Ramy’s reply was basically, sorry, first come first serve basis and we did not know that you are serious. Wow, I am speechless. This is not the right and professional way to treat a respectful repeat local customer! My wife and I are extremely disappointed.