Porsche West Broward

Manager was hard to get along with. Wasn’t helpful with the sale. The whole team up there was unhelpful. Sale ended up falling through. the sale. The whole team up there was unhelpful. Sale ended up falling through. More

Horrible experience with this dealership. Purchased a Porsche Taycan 4S last week and it has been an absolutely ridiculous experience. After almost 4 hours of driving to get the deal signed and finalized Porsche Taycan 4S last week and it has been an absolutely ridiculous experience. After almost 4 hours of driving to get the deal signed and finalized, they initially didn’t want to show me the vehicle and rather sign the paperwork first. Well, after getting all documents finished up, I was able to go downstairs and look at the car for the first time, just to get surprised that they’ve removed the original 21” wheels with Pirelli tires and replaced them with old looking 18” stock rims and basic Goodyear tires. I stayed cool and thought to see what the reasoning is behind all this, since the car was advertised with 21” rims. As an excuse they tried to tell me that those were aftermarket and they couldn’t take the liability on it, but that I would be able to purchase those now from them at a hefty price of $1,000. I thought to myself that this is just getting more and more ridiculous now and the fact that I have to purchase the wheels now, even thought they originally belonged to the car in the first place, is just insane. I ended up paying for them, just so that I can get away and on my way home. They’ve also kept the charger wall mount as well, and charged me another $800 after the fact. How else would I be able to charge that car, right?! But why loose your composure with scammers like this. It’s simply not worth it. I’m a first responder for a living and that’s what you get from those guys. Absolutely never again! Oh, and before I forget: They keep the second key from you as collateral so that I wouldn’t post my experience with them online. I decided to still post everything and warn future customers. Be careful with their tactics. My sales person was Kimberly, in case someone deals with her. More

This dealership professional and friendly place!Stuff working very kind and try to understand every clients! I definitely recommend this place for my friends! working very kind and try to understand every clients! I definitely recommend this place for my friends! More

Daniel Guillén, general Manager and finance manager were outstanding. Their service, understanding of what I wanted and professionalism met and exceeded my expectations. I love my Porsche 911 4S Targa! outstanding. Their service, understanding of what I wanted and professionalism met and exceeded my expectations. I love my Porsche 911 4S Targa! More

Everyone at the dealership was fabulous Ariel was terrific in his delivery and Kevin did a great job for me terrific in his delivery and Kevin did a great job for me More

Not willing to negotiate. More expensive that other dealers. Visited the dealership and didn't even have the cars listed on the website...they were lent out to corporate company. dealers. Visited the dealership and didn't even have the cars listed on the website...they were lent out to corporate company. More

I wish I could give them less than one star the sales pressure tactics and unethical practices run all the way to top management. Ryan’s silent consent was apparent even when I exposed these things. Wh pressure tactics and unethical practices run all the way to top management. Ryan’s silent consent was apparent even when I exposed these things. What a shame. These guys deserve all the negative cliches that are consistent with auto sales. In fact they make the bad guys look good. The worst of the worst. Stay far away. I’m surprised Porsche hasn’t pulled their sponsorship. More

Ariel is a great salesman and look after his customers, this is the second car I bought from him. The dealership is always welcoming clean and professional. this is the second car I bought from him. The dealership is always welcoming clean and professional. More

My husband and I had a great experience. Everything was very efficient from choosing a car and settling on a price as well as the paperwork. Our salesperson, Ariel Sommerfleck was excellent! Would definite very efficient from choosing a car and settling on a price as well as the paperwork. Our salesperson, Ariel Sommerfleck was excellent! Would definitely recommend Porsche West Broward. More

Terrible experience. Service department, incompetent, unreliable and dishonest. Took my 2019, 1.5-year-old, 35000 miles (under warranty), Cayenne for the 3rd time in 2 months to have AC repaired. After h unreliable and dishonest. Took my 2019, 1.5-year-old, 35000 miles (under warranty), Cayenne for the 3rd time in 2 months to have AC repaired. After having to wait for a loaner for about 3 weeks, the 1st time it was taken for repair, car spent 5 days in the shop and was told that they can’t find leak. They added refrigerant and proposed that I come back in case problems shows up again. After a week of the 1st repair, AC broke down again. The 2nd time it was taken for repair, car spent another 5 days in the shop and was provided with conflicting diagnostics by service advisor (Mark Wright) and service manager. One said it was the evaporator (which takes much longer and more expensive to repair) that went bad and the other said that the issue was related to a leaking high-pressure line (which would be an easier shorter/cheaper fix). Dealer opted for the later and tried their luck. Dealer replaced high-pressure line and noted in the repair report that no they found no issue after 2nd repair. However, this time, the band-aid like high pressure line replacement repair only lasted 2 weeks before AC broke down for the 3rd time. The 3rd time it was taken for AC repair, car spent an additional 37 days in the shop. I did not hear anything from the dealer until the 2nd week car was in the shop. On 3rd repair attempt, the diagnostics provided by service advisor was a bad evaporator and was told that dealer had part in stock and that car would be ready the following week. I did not hear again from dealer until day 37 stating car was now ready. Spoke to service advisor and he said, yeah, it was a bad evaporator. Went to pick up car on day 37 and service advisor (Mark Wright) gave me repair records and without going into any details said car is all good to go. Went home and could not enter my gated community until I realized dealer had broken and replaced windshield (which had access sticker attached to it) without being notified by service advisor. Finally, got home and starting reading repair records and noticed that besides breaking windshield while attempting to replace evaporator, dealer also replaced without my consent (and never informed me before, during or after) regarding the replacement of the steering column and servomotor. I find this deceiving and dishonest, not to mention that from a safety standpoint this is very concerning. Now, the work performed, (particularly associated with the replacement of the steering column), has generated new issues in my car and it now vibrates in the front axle. Contacted service manager and got a call back from service advisor (Mark Wright) who negated the fact that dealer replaced the steering column and servomotor (even though their repair records show replacement of these parts) and was told that they can’t fix car now as they don’t have a loaner to spare while they repair the new issued that appeared. What a complete joke and bad customer service. Now, I am stock with driving an unsafe car while they respond to me even if my car is under warranty. More