Porsche West Houston

I agree with most of the posts that when walking into the dealership you do feel very ignored. Then when you do get some service they are very rude and talk to you like you're wasting their time. We brought dealership you do feel very ignored. Then when you do get some service they are very rude and talk to you like you're wasting their time. We brought our car in to get serviced and after a month of having our car they couldn't figure out how to fix the car. We always had to call them about the status of the car and of course we would have to leave a message and wait a couple days before we get an answer back. Well long story short, they've had our car for almost 6 months and is now telling us we have to pay $4000 for parts they changed but yet the car still has the same problem or pay to have more parts to be changed but can't guarantee me if that will fix the problem. Stay away from this place! Of course they will treat you nice if you're buying a car but after that they don't care much about how you're treated. More

This dealership has continued to provide poor service. I actually bought the Porsche 2012 Cayenne new because I loved the car. Hated the experience. The service afterwards has been even worse. I've been cal actually bought the Porsche 2012 Cayenne new because I loved the car. Hated the experience. The service afterwards has been even worse. I've been calling repeatedly trying to get my car serviced, but unable to make appointments. This is by far the worse luxury car experience I've ever dealt with. More

Was ready to buy a Boxster and they had a good price, so I called twice to verify it. You bet, they said and I made an appointment to test the car for the next day. Just to be sure, I called to be square th I called twice to verify it. You bet, they said and I made an appointment to test the car for the next day. Just to be sure, I called to be square the car was an automatic, and was told that they actually didn't have the car, but they did have one that cost $20,000 more. I declined. I wouldn't touch these weasels with a stick. More

This is a very BAD dealership and it should not be representing an organization like Porsche. I had a terrible experience trying to buy a new-2012 911-S from them. They sold me a car that they did not representing an organization like Porsche. I had a terrible experience trying to buy a new-2012 911-S from them. They sold me a car that they did not have in their stock. They claimed that they would get it from another dealership within a week timeframe. After agreeing with them in the price, I made the deposit and they never contact me back to let me know that they could not have the car that they had sold me. After two weeks, I went back to their shop to understand what was going on and spoke with their sale's manager, Carlos Villaquiran. This man told me that there was not much that he could do and that he had not committed anything to me. The commitment was a problem of his sales person, Errol Hughes, with whom I was dealing with. These guys are so bad in what they do that the car that they tried and could not get it to sell it to me was available in Walter's Porsche in California. I called Walter's and I bought the car through the phone in less than 15 minute conversation. The car was delivered to my house and I am currently driving it. If you are considering buying a Porsche in the Houston area, I would recommend you to be careful with this guys. They did not honor their words and commitment that they made to me. Wagner More

wHEN i FIRST WENT TO THIS DEALER i wasnt treated very well and practically ignored.However, when Jessica called and found my car the whole experience changed . It became very professional and a pleasure well and practically ignored.However, when Jessica called and found my car the whole experience changed . It became very professional and a pleasure to buy a car there. She got involved and found me just what i was looking for. I have also had my last porsche serviced here and have always dealt with CODY who is wonderful and also very professional. I would only recommend dealing with these two professionals at this dealer.porsche girl More

Dear Mr.Ben Dugger. I would like to tell you about my car buying experience. My name is Dwayne Johnson. I am in the retail business and have been for 25 years. I am very sensitive to the buying and selling p buying experience. My name is Dwayne Johnson. I am in the retail business and have been for 25 years. I am very sensitive to the buying and selling process in the retail environment. I have visited the Porsche of West Houston store many times. I have never really felt welcome. On oct.20, I meet Jessica Zarka. My experience from that point to this day has been simply amazing. The buying process and delivery of my C4S was a pleasure and very professional. The next day after taking delivery of my C4S it started to have problems starting. I thought to myself oh no this going to be a big problem and a pain. Jessica put me in touch with Jeff, the CPO manager. The experience continued upward with Jeff. He was great and easy to work with. He replaced the battery and front tire. Cody is the very best in service. He Cody makes it a real pleasure. He is a great asset. To often in retail we only hear or read about the bad experiences and take the good for granted. I just wanted you know that you have some really great people in Jessica Zarka, Jeff and Cody. Thank you Dwayne Johnson More

I have given a high rating because of the dedication, hard work, and persistence exhibited by Jessica Zarka who sold me the car. I was looking for a pre-owned 2010 or newer 911 4S with low mileage white hard work, and persistence exhibited by Jessica Zarka who sold me the car. I was looking for a pre-owned 2010 or newer 911 4S with low mileage white in color for a price that I could afford. A couple of other Houston dealerships told me that I could not pre-order a pre-owned car. Well Jessica proved them wrong. During the process she communicated with me frequently giving other options that I turned down. Instead of giving up and concentrating on other customers she continued her search and gave me insurance that it would work out in the end. Well she succeeded and i got the pre-ordered pre-owned 2010 911 4S in white for a price i could afford. How about that?? My hats off to Jessica. She should get a promotion. More

I had a great experience with Jessica. She was extremely personable and friendly, NEVER presenting the stuck up quality that some dealerships like to partake in. She was attentive to my needs and went out o personable and friendly, NEVER presenting the stuck up quality that some dealerships like to partake in. She was attentive to my needs and went out of her way to make everything super easy for me. I would highly recommend her to any of my friends or family. More

“I worked with Jessica for several days exploring new vehicle purchase or lease options. I found her approach very professional and courteous but also personal at the same time. I ended up purchasing a c vehicle purchase or lease options. I found her approach very professional and courteous but also personal at the same time. I ended up purchasing a car from a competitor dealership (due to specific car options that I was seeking) but even after that Jessica followed up with a very nice phone call, congratulating me on the new car and continuing to offer her services for any future car needs I may have. I will certainly consider working with Jessica for my next car purchase and I will not hesitate to recommend her to friends, family and colleagues.” December 1, 2011 Top qualities: Personable, Expert, High Integrity 1st Chris Angelides hired Jessica as a Car Advisor in 2011 More

BUYERS BEWARE!!! DO NOT GIVE YOUR BUSINESS TO THIS DEALER!!! ABSOLUTELY THE WORST EXPERIENCE YOU WILL EVER HAVE!!! When I went into the dealership, there was not enought sales people to help the custo DEALER!!! ABSOLUTELY THE WORST EXPERIENCE YOU WILL EVER HAVE!!! When I went into the dealership, there was not enought sales people to help the customers. Waited for a while and got Jessica Zarka. I was going to purchase a used 911 with Jessica Zarka, however, I decided not to purchase the vehicle and had called her to inform her of my choice. After hearing the news, Jessica Zarka EXTREMELY RUDE WHEN I CANCELLED MY PURCHASE, THREATENED ME THAT MY DOWN PAYMENT TO HOLD THE CAR WAS NON-REFUNDABLE AND THAT I HAD WASTED HER TIME AND NOW SHE WAS NOT GOING TO MAKE THE SALES! First of all, we didn't sign for anything, there was no sign stating that, also there is a huge SIGN stating 100% customer satisfaction by Ferris Porsche!! Secondly, Jessica spent only 20 minutes with us and THAT IS HER JOB, THAT'S WHAT IS PAID TO DO (CUSTOMER SERVICE/SALES)!!! THEN TRIED TO PRESSURE SALES!!! Porche is an outstanding vehicle and good reasons. This dealership belongs to SONIC CORPORATION which is a fortune 500 company that owns also Momentum and others. BE ADVISE ABOUT GIVING THEM YOUR BUSINESS AND THE HORRIBLE SALES PEOPLE THAT WORK FOR THEM!!! THINK TWICE BEFORE BUYING FROM THEM!! More