Porsche of West Houston - Service Center

One and done. I had one issue that couldn’t be resolved by others. Cody identified the problem and took care of it. There were a number of other small things he mad I had one issue that couldn’t be resolved by others. Cody identified the problem and took care of it. There were a number of other small things he made sure were corrected. He kept me informed and was very pleasant to work with. More

Service Department My car has had several problems and the dealership has been very responsive. Everyone is friendly and the service department is amazing- Cody has bee My car has had several problems and the dealership has been very responsive. Everyone is friendly and the service department is amazing- Cody has been quite attentive to our car. More

Timely; Dependable Have been working with David for several years now and he always meet my expectations. Car is returned the way promised. I really appreciate when my s Have been working with David for several years now and he always meet my expectations. Car is returned the way promised. I really appreciate when my service advisor recognizes the personality of these vehicles for their owners. More

Great Service Minds My service manager Cody has a great service mindset for his clients. My car is still waiting on complete repair (key fob communication issues) but Co My service manager Cody has a great service mindset for his clients. My car is still waiting on complete repair (key fob communication issues) but Cody has made every attempts to make my repair service experience as good as it can be. I appreciate that he goes above and beyond his call of duty to make his clients happy and this is one reason I will continue to do business with Porsche West of Houston. More

Love the people and of course the cars Highly recommend Porsche of West Houston. I have special ordered two cars from them and from sales to service they have exceeded my expectations ever Highly recommend Porsche of West Houston. I have special ordered two cars from them and from sales to service they have exceeded my expectations every time for the last three years. Love them! More

MARISOL Quiroz I am from Victoria Texas and I called and talked to Marisol Quiroz about buying my Porsche and I made an appointment with her. Marisol was the most h I am from Victoria Texas and I called and talked to Marisol Quiroz about buying my Porsche and I made an appointment with her. Marisol was the most helpful salesperson I have ever dealt with in my years of buying a car. She was professional, polite and very knowledgeable of the Porsche. I am terrified to drive Houston and she made my trip enjoyable. I will like to recommend her to other people. She is so honest about everything. I also enjoyed the finance lady. I can’t remember her name, but she was also so helpful. I would recommend this Porsche place to my friends because you are treated with so much respect. I want to thank Marisol for all her help. More

Porsche of west Houston The service was professional, prompt and I was kept informed through the process. David Riddle, my service advisor was great as he usually is. Great e The service was professional, prompt and I was kept informed through the process. David Riddle, my service advisor was great as he usually is. Great experience! More

Latest review Great Service.. I love David Riddle. Very responsive. Everyone who touched my car from the moment I drove in was very professional and friendly with a Great Service.. I love David Riddle. Very responsive. Everyone who touched my car from the moment I drove in was very professional and friendly with an excellent attitude. More

Series of bad service experiences - not going back. 1.0 star rating9/20/2017 I want to make it clear that this review applies only to the service dept and the actual work performed on my car. Intera 1.0 star rating9/20/2017 I want to make it clear that this review applies only to the service dept and the actual work performed on my car. Interactions with all the employees has always been friendly/accomodating. I bought my car at PWest and don't have any complaints about that process. My problem with the service dept is that my car has been returned to me several times with visually obvious errors in work (e.g. missing engine brace bolt, hose clamp dangling on hose, alignment report showing the alignment out of spec, etc) and/or original issue not resolved and/or new issue created. I recognize that part of this is due to the fact that dealer wants to make money on service and doesnt get paid the same hours for a job if its warranty vs if customer is paying. On the other hand, the items mentioned above were OBVIOUS errors that reflect either haste, inexperience, incompetence, or combination of all three. I recently got PCNA involved because the problems continued even after talking to service manager and general manager, but even with all that, my car was returned to me on my most recent visit after having front suspension work done and the side that was worked on started "popping". I took the car to Porsche NORTH who fixed it the next day and said "something was loose". Shame on me for returning to PWest so often (they are closer than PNorth). I wont be going back to PWest again. I want my very expensive, very well engineered, very high performance car to be fixed right the first time (within reason) without having to personally review the work myself OR worry that something wasnt done right. More

Cayman Service I needed to replace the rear tires on my 2014 Cayman. I called ahead and had Porsche of West Houston order them for me. They took a while to come in, I needed to replace the rear tires on my 2014 Cayman. I called ahead and had Porsche of West Houston order them for me. They took a while to come in, but I was in no hurry as the Cayman is a second car for me. The price they gave me was better than Tire Rack for the same Goodyear Eagles, so I was very pleased with that. Once the tires were in I was able to get an appointment right away. Overall service was excellent. The only hiccup was they forgot to reset the oil chance service reminder on the car's computer, so I had to go back for that. But it was a quick fix and I was out in just a few minutes. Enjoy looking at new stock anyway. More