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Porsche of Downtown L.A.

Los Angeles, CA

4.6
100 Reviews
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1900 S Figueroa St

Los Angeles, CA

90007

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Showing 100 reviews

December 22, 2021

Excellent advise and service. Very customer responsive. Jose Hernandez is an excellent advisor. Kept us informed of the repairs by TXt and email. Highly recommended More

by ET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Dec 23, 2021 -

Porsche of Downtown L.A. responded

Hello, We strive to ensure that we keep our customers updated and informed, so we are pleased that our Service Department provided you with excellent advice and service. At Porsche Downtown LA we appreciate your recommendation and we look forward to seeing you again.

December 19, 2021

Excellent advise from Eugene Fong. highly recommended . I will buy my next car from him again More

by Hkjaxla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Fong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2021 -

Porsche of Downtown L.A. responded

Hi there, Thank you for sharing your positive review. We are pleased to hear that you found our Sales Department to be informative. Enjoy your purchase and we appreciate your business. Thank you for choosing Porsche Downtown LA and we look forward to your next visit.

Dec 19, 2021 -

Porsche of Downtown L.A. responded

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December 19, 2021

Excellent & helpful service department.Irwin took care Excellent & helpful service department. Irwin took care of my car with no delays. Amazing service! Thanks. More

by fiver.notches_0f
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vicki Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irwin Merida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2021 -

Porsche of Downtown L.A. responded

Hello, Thank you for sharing the details of your amazing service. At Porsche Downtown LA please know that you are always welcome here.

Dec 19, 2021 -

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December 18, 2021

This dealership is by far the best I’ve ever seen. I’ve been driving Porsche,Range Rover, jaguar, merceds, BMW and ….in the last 30 year or Longer. This dealership is obsessed with providing excellent ser More

by hmadyoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Barbero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vahid Ghassemi-Aval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rambo Jennings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2021 -

Porsche of Downtown L.A. responded

Thank you for taking the time to give us such a great review! If you have any further questions, be sure to contact us!

December 17, 2021

Great service at Porsche of DTLA! Gerald and Michael were friendly and knowledgeable. First time buyer but not my last Porsche. Thank you! More

by Eric C
Recommend Dealer
Yes
Employees Worked With
Gerald Tan
Dec 17, 2021 -

Porsche of Downtown L.A. responded

Eric, thank you for your positive feedback! Our Sales Team at Porsche Downtown LA always strives to provide knowledgeable and professional service and support to assist with the car-buying process.

December 08, 2021

1 year service appointment was handled great. Easy to schedule. Car was picked up at my house, serviced and returned same day. Guy who picked it up was polite friendly and helpful. More

by B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irwin Merida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Porsche of Downtown L.A. responded

We are so pleased to read that your service went well here at Porsche Downtown LA. We truly appreciate your kind words for our Service Team.

November 27, 2021

Excellent dealer best experience ever in my life to purchase a car, process so easy and fast. More

by ferrarimai8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bahman Afshin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trini Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karla Barbero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eugene Fong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vahid Ghassemi-Aval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Grimaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roxanna Hoss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bing Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Minassian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Porsche of Downtown L.A. responded

Hello, thank you for sharing your recent 5 star purchasing experience with us here at Porsche Downtown LA. We are thrilled to hear that working with us to buy a car was the "best [dealer] experience" ever! Congratulations on your new Porsche, and we hope you enjoy every new mile ahead!

Nov 29, 2021 -

Porsche of Downtown L.A. responded

We are so pleased to read you purchased a vehicle here at Porsche Downtown LA. We value your business. We thank you for sharing this with us.

November 24, 2021

I had a wonderful experience purchasing my Cayenne S Coupe from Porsche Downtown LA. My sales consultant, Eugene Fong, was truly wonderful to work with. It never felt like I was working with a 'car sale More

by jtn0323
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Fong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roxanna Hoss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager, Jonathan.
Nov 29, 2021 -

Porsche of Downtown L.A. responded

Good Day! Congratulations on your new Cayenne S Coupe. We are very pleased that our Sales Team was knowledgeable and friendly, making the process a smooth and easy one for you. We appreciate you and we thank you for doing business with us at Porsche Downtown LA.

May 22, 2021

This dealer is very funny. We checked and wanna confirmed a 718 cayman s this Wednesday. The sales tried to sale it to us for $89,600 and said buy or leave this is the price. We wanna make $20,000 down payme More

by ZZ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bing Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Porsche of Downtown L.A. responded

Hello ZZ, We are disappointed to hear about your recent experience with us here at Porsche Downtown LA. Could you please reach out to our General Manager about this directly? Victor would be happy to speak with you and do everything he can to improve your time with us. Victor looks forward to connecting with you soon! Victor Ghassemi | vghassemi@dtlamotors.com

January 22, 2021

Service team will lie to you and waste your time and expect you to be happy about it. Erwin even admitted to lying to me infront of the sales chap i bought from not 3 months ago. Although he admitted to More

by annoyedbrit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irwin Merida
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2021 -

Porsche of Downtown L.A. responded

Hello Nayson, we are disappointed to hear about your recent negative service experience with us here at Porsche Downtown LA. We are very sorry to hear that you felt you couldn't trust us. We would really like to hear more about your time with us. Could you please directly contact our Service Manager Vicki Carbone more about your time with us? Vicki would like to do all that she can to turn your experience around for the better! She sincerely looks forward to hearing from you! Vicki Carbone | vcarbone@dtlamotors.com

Jan 27, 2021 -

annoyedbrit responded

Considering you have all my contact details and have literally only replied to my negative reviews rather than actually reaching out it's obvious you literally couldn't care less and are only responding to make yourselves look good. The reality is i have had exactly zero contact from your dealership since leaving on friday and instead you have done your best to feign professionalism rather than being professionals. If Ms Carbone sincerely wanted to speak to me she has a multitude of ways of reaching out, that she didn't tells me all i need to know about a business that treats you like gold when buying the car and like an abusive partner immediately thereafter.

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