Port Orchard Ford

I was recommended to Bruce Titus Ford by the USAA car buying service. After exchanging a few emails I went in after I was told by their internet sales consultant, Shawn Clark, that they had "a few new an buying service. After exchanging a few emails I went in after I was told by their internet sales consultant, Shawn Clark, that they had "a few new and used Explorers on the lot that I could test drive." I said, cool I'll go and see what they got. I get there, start talking to Shawn, and he does an appraisal on my vehicle. We start talking a little bit and then he starts asking me about how much I'm going to put down for my vehicle, what I’m looking to pay, etc. I told him I'd like to see one first ... since you said you had a few on the lot. Problem #1 he says, well we're all sold out of them now (aka he lied to me about having cars I'm interested on the lot, shocker I know). I get ready to leave and he says he can get one there from Spokane by the next day. So I hear him out and we talk about how much etc., and then he goes off to try and get one for me to test drive. After sitting there for a bit I tell him we're leaving because my kids are getting a little bored and I don't want to sit there all day especially if I wasn't buying a car that day. Here comes problem #2, he tells me, "oh you're gonna go upstairs in a few minutes." Upstairs for what I ask, and he informs me it's to talk with the financing guy.... At this point we haven't talked any numbers and I haven't even said I'm going to buy the car. I tell him that I'm not going to buy a car that I haven't even seen before. He gives me a speech about how brick and mortar car dealerships are going away and all cars are going to be bought online. To be fair, this is where I "should" have just walked out never to return but I didn't and that part is on me, moving on... We talk some more about some things and about specific features this car has to have (like will the car seats) and he agrees to them, puts it on paper and says if the car doesn't meet these, then the deal is off. I had also asked if the vehicles came standard with a towing package and he told me clear as day "the 3.5L does which is the one you're getting." To me, that sounds like if he's lying he's buying so I'm fairly happy at this point. We go and talk to their financing guy Scott Chryst. Finally get to talk some numbers and we come to a price I can agree with. He tells me an interest rate and I tell him if you can get that interest rate with Ford Credit (I have a long reputation with them and they have always treated me very well so I wouldn’t mind sticking with them) that's fine. I also tell him, if he for some odd reason can't get it with Ford Credit, let me know because I was already approved for a loan through USAA with that interest rate (this will come into play later). We sign papers, everyone's happy the car will be delivered within the next 2 days. Fast forward one day, get a call from the dealership saying that the car will be ready at 6:30. My son has a tee-ball game at 6:00 so I go to that and my wife goes and picks up the car. Now we come to problem #3, the car isn't ready at 6:30, it isn't ready at 6:45 and it's not ready at 7:00... Finally sometime shortly after 7:00 the car is ready after the detailing job was cut short by the sales person doing the delivery. My wife is in a hurry to pick my son and I up from his tee-ball game that has been over for over half an hour. She tells the guy doing the delivery that she doesn't have time for him to do a "demo" of the vehicle and the guy asks her "can you put on the survey that I did the demo so we can get a good survey?", and that would be our problem #4. These guys are all about lying, and they'd rather bribe the customer (very poor bribe at that) to get a good survey than just simply doing a good job and earning the marks on the survey. Finally my wife is able to pick me up close to 7:45 and I find out that there is no towing package... #5, Shawn lied to me again... starting to see a trend. I figure we'd take care of this one tomorrow, like maybe they would do the honorable thing and install one for us. We get home, put the kids to bed and go outside to play with our new toy and to set up the Sync services (we had a Ford before so we know about and link the service). Come to find out, Bruce Titus Ford is pretty much the only Ford dealership in the world that doesn't offer the Sync services complimentary. They did offer to reimburse me for the $60/ yr for 3 yrs, but at this point I'm just not wanting to see these people again. Another discovery (problem #6) that we made during this period, was a real bone head one if you ask me, instead of getting a Ford Explorer manual with the vehicle, they gave us a Ford Focus manual. I know they are similar vehicles (sarcasm) but that seems like a pretty stupid mistake. Anywho, what would a good car dealership do? My guess would be they would either send the correct one, or hand deliver it. However, Bruce Titus Ford is not a good car dealership and their solution is for us to spend the time and gas to go get the correct manual from the dealership (I think that qualifies as problem #7 even though it was the mutant offspring of problem #8). Back to the towing package thing, good ole Shawn being the nice guy he is, offers to help us find a place that will give us a good price on having the towing package installed (problem #9, Shawn's lies run rampant and will cost you the discounted price of $350). After that, we get our problem #10, again my wife is asked to bring the survey to the dealership in person in an effort to "bribe us to give a good survey", again they'd rather "bribe", if you can even call it that, for a good survey than just do the work to make it a good car buying experience. Well that was my crappy experience with them. I did end up sending Shawn an e-mail about the things I was displeased about, but he didn't respond. He did however add me to his mailing list, and sent me a couple invitations to sales events at Bruce Titus Ford. Oh yea, there was one more problem (#11) that I actually found out about today. Remember how I told you that I would let them find me financing through Ford Credit and if they couldn't for some reason to tell me so I could use my own financing? Well, as it turns out, Scott went ahead and just financed my vehicle through TD online bank without ever contacting Ford Credit (I called Ford and they confirmed this and my credit report didn't have any hits from Ford Credit). More

HORRIBLE!!! HORRIBLE HORRIBLE!!!! not worth the drive. I called about a ford edge a week ago that i found online. I called and spoke to RICKI (RICKY) he said ya we have it still. I told him that i lived abo called about a ford edge a week ago that i found online. I called and spoke to RICKI (RICKY) he said ya we have it still. I told him that i lived about 1.5 hours away taking the ferry so it better be worth my time, well i headed that way and becuase of the traffic i didnt make it there and turned aroudn to head to bellingham i had a exam at school. So i finally have a day off work, i called said id be there n 1.5 hours ( i was only 30mins away(i didnt want them to start the car and warm it up-it was used)) so when i called i asked for ricki " hi i was wondering if u still have the ford egde. why yes we do i can see it from my desk right now, come on down :) " i got there 30mins later and i cant find it on the lot, he cant find it on the lot.. he comes back to me after talking to his manager and says " so i have good news!!! if u came here last week when u called it would have been here and it could have been yours, bad news is it went to auction 45mins ago" i then procceded to tell him i called 3mins ago and he told me he saw it... DO NOT ASK FOR RICKY. HORRIBLE SALES!! HORRIBLE More

I would like to commend Gary Lowery of Bruce Titus ford in Port Orchard, for an excellent job in helping my wife in getting the 2010 Escape she wanted. His experience and professionalism coupled with his in Port Orchard, for an excellent job in helping my wife in getting the 2010 Escape she wanted. His experience and professionalism coupled with his understanding was above reproch. More

Greeted me as I drove up. Very friendly with a good sense of humor. Personable. Followed up with a phone call to learn of my decision. Sale representative and manager listened to what I wanted and researched of humor. Personable. Followed up with a phone call to learn of my decision. Sale representative and manager listened to what I wanted and researched and found the color and interior I wanted vice talking me into a color that was on the lot. Felt no great pressure. Took good care of me. More

I took a truck in response to a letter for their "vehicle buy back" program. The letter was deceptive, and the price offered for my vehicle was more than $10,000 below the price promised in the let "vehicle buy back" program. The letter was deceptive, and the price offered for my vehicle was more than $10,000 below the price promised in the letter. Of course, the fine print contained a few loopholes, but I had no idea they could squeeze that much money through a loophole or two. I drove 40 miles and wasted two hours. I should have known better. More

WORST experience I have ever had car shopping! The general sales manager (Steve Gould) was rude, unprofessional and drove away a possible sale. He began the conversation with me arguing about KBB pric general sales manager (Steve Gould) was rude, unprofessional and drove away a possible sale. He began the conversation with me arguing about KBB price only to find what I was saying was correct, to which he responded "oh, weird". Then he berated me about my credit and shoved the potential loan at me telling me that "he wasn't making money off of this, only the bank was" and that "no one will ever offer me as good of a deal, if I don't want it I can take a hike". I mentioned that I had in fact seen better deals (Ive been looking for 2 mo. and have done a LARGE amount of research). He then stood up from his computer and challenged me to get on there and show him these "better deals". I stated I didn't see any point in arguing with him and promptly left. I felt that Steve immediately pegged me as a naive first time buyer and had not expected me to do research. I truly felt that he was biased against me for being a woman and that my experience would have ben very different if I had not gone in there alone. I would also like to say that I DID find a better deal (20K miles less, 1 year newer and 1K cheaper at Larson in Puyallup). Thank God I didn't let their condescending employees bully me into purchasing a crap car (the car I drove had soft brakes and felt like it needed major work). More

We love this dealership! My wife and I had been searching for good used SUV for weeks with no success. We felt that most of the cars on the lots were overpriced and did not represent very good val searching for good used SUV for weeks with no success. We felt that most of the cars on the lots were overpriced and did not represent very good values. We were referred to Bay Ford by a friend and are we glad we were. The sales staff was extremely knowledgeable and helpful without being overbearing. We felt like they really cared about our needs and understood our budget! The sales transaction was efficient and painless. We got exactly what we wanted, for the price we were able to pay. The SUV was a very good value. Since the transaction, the dealership has been extremely effective in the follow up to our purchase! They strive for happy and satisfied customers. Thanks Bay Ford More

I recently had to buy a replacement for the car i drove to death.I buy and keep cars until they die.I really do not like buying cars, because I dont like salesman and i would rather put the money to use a to death.I buy and keep cars until they die.I really do not like buying cars, because I dont like salesman and i would rather put the money to use a more productive way.I shopped other lots in person and on the internet i am cheap i bought at Bay Ford because they had the best price without a bunch of B.S to get that price.the Lincoln Navigator i bought is great everything i will need for the next ten years.The salesman Shawn Clark was great i went to see the car 5 times before i bought and never felt like i was being SOLD something he had good knowledge wasnt pushy and seemed like he was ready to help not just sale me something.I had a good experience and am glad i bought from them.Steve Stone More

This is a positive review so if you're looking for a tale of a really bad experience you'll need to look elsewhere. Bay Ford and I just closed a tremendous car-buying experience. We got off to a shakey s of a really bad experience you'll need to look elsewhere. Bay Ford and I just closed a tremendous car-buying experience. We got off to a shakey start because of my misunderstanding of a comment made by a lot attendant that resulted in me leaving the premises. I had contacted them by email the day before so they called me the following day to set up an appointment. I told them what happened and they asked me to give them a second chance, that was not how they treat customers. This is the 4th vehicle I bought from Bay so was in fact surprised by my initial contact. It truly did turn out to be that I took his words to mean something completely different than what he meant. Kathy, the person who first called me was very helpful. She put me in touch with Gary who then worked the deal. Kraig (the owner) came by just as we were finishing the details of the sale and remembered me from 4 years ago when I bought a vehicle from them. I purchased a used vehicle and wanted some cosmetic items taken care of as part of the deal. Kraig immediately said yes without a second's hesitation. Ed handled the financial end of the deal searching for the best possible loan rate. Everyone was very friendly, courteous and professional. This was a very smooth transaction. I knew what I was looking for and wasn't pressured into buying something I didn't want. They were patient with me when I wanted a few days to think things through. I recommend this dealership to anyone reading this review. Buy here with confidence, you won't regret it. More