My medically fragile mom has a 2017 escape 1.
5l had a short block put in at 49k miles had oil consumption issues and codes for vct issues less than 6k miles later, dealer replaced vcts after 2 vi
5l had a short block put in at 49k miles had oil consumption issues and codes for vct issues less than 6k miles later, dealer replaced vcts after 2 visits but didn’t do oil consumption test or notate low oil even though it was brought to the writers attention and mine by multiple techs seeing as I was working there at the time. She has had to add 3qts+ (it’s a 4.3qt system) in between every oil change, which the service manager is saying is normal consumption for ford engines, and had multiple issues with plugs fouling and vct codes due to starved top end. Now less that 30k later they finally do an oil consumption test and found the engine has oil intrusion on cylinder 1 and they are not covering it because it’s out of warranty due to them putting it off and not notating. The service manager is blaming my mom for not checking over her paperwork to see if there was oil consumption notated even though she does not know how to read a repair order. She has been left for the past year and a half with an unreliable car that is unable to safely get her back and forth to her very important appointments. It has been in their shop over 5 times for the same issues and they are refusing to do anything about it.