Port Orchard Ford

We have given this dealership chance after chance, my family and friends will not be coming back. My wife’s car was brought in to have the camera looked at. When they said it was fixed she went to pick family and friends will not be coming back. My wife’s car was brought in to have the camera looked at. When they said it was fixed she went to pick it up and she didn’t even get out of the parking spot before she realized the camera was still broken. We then dropped it back off and again they said it was fixed, (it still wasn’t fixed) when she went to pick it up the LUBE TECH brought her car around. When my wife got the keys from him, his hands were covered in black grease. When she got into her car there was black grease all over her door panel where the handle was, steering wheel and seat. She has WHITE leather interior and we still can’t believe they didn’t use a seat cover let alone have someone who isn’t working on motors bring the car around. On the third attempt they call us and tell us there is a recall on the camera. Which we looked it up and that recall has been out since January. So our time was wasted because they never even checked in the first place for recalls. We had to bring my wife’s car back in for another problem, they were good about keeping the interior clean and seat covered. However when she went to pick it up, on the passenger seat there was a cleaning rag and cleaner sitting right on the seat with no cover! Then a day later my daughter found a sharp tool left in the center console next to her! I truly can’t believe how many chances we have given this dealership to make it right (which they haven’t tried, only apologized) which would be great if it only happened 1 time. I reached out to Shane (General Manager) and his response was there are other options of places out there! Any owner that has that response clearly doesn’t value their customers. We have given them so many chances not only on my wife’s car, my experience with my truck was no better. We went here because we live right by it but at this point we will be cutting our loses. Fool me once shame on you, fool on me 15times shame on me lol More

The best experience I’ve had buying a car. Ty was a great help and made the entire process easy and fast. I felt very taken care of and he made sure I was able to drive the car home same day. Ty was a great help and made the entire process easy and fast. I felt very taken care of and he made sure I was able to drive the car home same day. He followed up to check on me after as well. More

Port Orchard Ford has an awesome service department. The last time I was in, two of the employees came out and helped me put a seat cover on the backseat; this was above and beyond the actual service I The last time I was in, two of the employees came out and helped me put a seat cover on the backseat; this was above and beyond the actual service I was there for! More

I had an outstanding experience with Keanu, the car salesman. He was not only friendly and knowledgeable, but also highly respectful of our decision to test drive without immediate purchase. Keanu went salesman. He was not only friendly and knowledgeable, but also highly respectful of our decision to test drive without immediate purchase. Keanu went above and beyond by staying late to ensure a smooth and successful sale. From beginning to end, it was a truly exceptional experience! More

"DO NOT" buy a car from this dealer. They have the bait and switch down to an art form. I contacted them about a used Nissan Murano last Saturday they had advertised. I was told the c They have the bait and switch down to an art form. I contacted them about a used Nissan Murano last Saturday they had advertised. I was told the car was not there and it was being detailed and it would be back on Monday. No problem. Tony contacted me Thursday evening and asked if I wanted to check out the car on Friday. We agreed on Friday at 9:00 am. I drove 60 miles to see the car at our scheduled time but was told when I got there the car was sold "late" last night to a Nissan dealership. Really? Why didn't you let me know that night? Not to worry, however, they would love to get me into another high quality SUV they happen to have on site. Um, no! Beware and don't trust these guys. More

Do excellent work on a timely manner always courteous they answer all my questions that I have they answer all my questions that I have More

Port Orchard Ford is tops with us! They always go the extra mile to ensure customers are taken care of. Our family has purchased 8 or 9 vehicles at this dealership and the service has They always go the extra mile to ensure customers are taken care of. Our family has purchased 8 or 9 vehicles at this dealership and the service has always been great!!! Tony Rodriguez is a top performer and a very good person!!! More