Porter Ford

Recall work and 90,000 mile service. I have been dealing with this service department about 8 years. Have always had top notch service. Friendly and helpful in every way. Alonzo in the t I have been dealing with this service department about 8 years. Have always had top notch service. Friendly and helpful in every way. Alonzo in the the service department has been honest and truthful with 2 of my Ford vehicles. Great person to work with. More

Great Service, Super People, Caring and Concerned My Car had a problem that required it stay at the dealer for a few days. I was provided with a beautiful, just about new, loaner car. My Service advis My Car had a problem that required it stay at the dealer for a few days. I was provided with a beautiful, just about new, loaner car. My Service adviser, Lorenzo, called me daily to keep me aprised of the progress. The care was returned 2 days earlier that I expected. More

Good Service Deoartment Services personnel are very friendly!!!! I've always been very satisfied. Always being my car to Porter Ford for service since my purchase from the s Services personnel are very friendly!!!! I've always been very satisfied. Always being my car to Porter Ford for service since my purchase from the sales department. More

Good dealership Had the truck I. Was looking for. Didn’t have to wait long to close the deal . They got my monthly payments where I needed them to be. Had the truck I. Was looking for. Didn’t have to wait long to close the deal . They got my monthly payments where I needed them to be. More

Reliable Have my service performed always at this location. Professional and friendly staff. Reviews my vehicle recommended services and lets me know what is c Have my service performed always at this location. Professional and friendly staff. Reviews my vehicle recommended services and lets me know what is coming up so I can plan accordingly. More

Great Service Lorenzo always takes great care of my vehicle. He calls me right away and provides a verbal estimate before going ahead with the work. I am very satis Lorenzo always takes great care of my vehicle. He calls me right away and provides a verbal estimate before going ahead with the work. I am very satisfied and I will continue to bring my car there for service. More

Brakes and rotors gone bad I brought my car in because it was making a metal rubbing noise. The dealership said I needed new brakes and rotors and they put those on over the nex I brought my car in because it was making a metal rubbing noise. The dealership said I needed new brakes and rotors and they put those on over the next three days as my car was waiting on a part to fix the seatbelt. When I picked up the car on Wednesday and drove it home, the brake petal was ‘soft’ and wouldn’t stop the car unless pushed hard. I called on Thursday and brought the car back in on Friday. I was told on Friday they didn’t know what it was and needed to talk with a master mechanic on Monday. It is now Monday night and I was told they need to keep it until Tuesday. I have been without a car for a week and am not closer to getting my Explorer fixed. This has been the worst experience I have had with Porter in eight years bringing cars there. I am a frustrated customer with a bad taste in my mouth. More

60,000 mile service and tire replacement at Porter Ford Bought 4 new tires and had 60,000 mile service at Porter Ford in Newark DE. Was not able to bring car down until almost 10 AM. Everything was complet Bought 4 new tires and had 60,000 mile service at Porter Ford in Newark DE. Was not able to bring car down until almost 10 AM. Everything was completed by 1 PM. That's good service. More

GREAT SERVICE The service staff is wonderful when you call. They arealways helpful and a pleasure to speak with when I bring my car in for service. The service staff is wonderful when you call. They arealways helpful and a pleasure to speak with when I bring my car in for service. More

It was great The service staff is wonderful. Always helpful and a pleasure to speak with. The gentleman that checked me in When I pulled was so very friendly. Cas The service staff is wonderful. Always helpful and a pleasure to speak with. The gentleman that checked me in When I pulled was so very friendly. Casey (at the desk) was so welcoming and understood what I wanted as I am going on a road trip. More