Portland Volvo Cars

Yes, I'm the "key" guy! Great Customer Service!! True story. My son comes home from UMaine for winter break and needs minor repair work done on his Saab 9-3. We take it to a local mechanic in Windham True story. My son comes home from UMaine for winter break and needs minor repair work done on his Saab 9-3. We take it to a local mechanic in Windham and drop it off on a Tuesday night. I get a call Thursday that the mechanic can't get the car started. He states he thinks he can get the key fixed (by taking it apart) and/or get a couple of other fobs that can be programmed for the Saab. Bottom line, 2 weeks later and he has not been able to get any key to work.(????) It's time to take it to a Saab dealership; Portland Volvo. The technicians there let Bryan Woodworth in the Service Department know that of the 2 keys that were dropped off with the Saab, neither one belonged to the car and the key (and ignition box) will need to be replaced. This is not a cheap option and I am furious with 1st mechanic's ineptness/delays. Dave Cleveland (Service Manager at Portland Volvo), called me back and was empathetic to my situation. Even though we are a first time customer, Dave offered a deal on the new keys and labor already rendered, and handled a recall item on the Saab within 48 hours. Great Customer service by Bryan Woodworth and Dave Cleveland at Portland Volvo! I would highly recommend their services in the future, whether you are a long time customer or a first timer like us! Thank you gentlemen! More

service appt. I will continue to purchase Volvos in the future just so I can use this companies service department...they are that good! Thanks folks, Jayne H. I will continue to purchase Volvos in the future just so I can use this companies service department...they are that good! Thanks folks, Jayne H. More

Consistent service Q Recently, my 1996 ,Volvo 850 needed service, and I was not only devastated, but also considering buying another car, not necessarily a Volvo. I Q Recently, my 1996 ,Volvo 850 needed service, and I was not only devastated, but also considering buying another car, not necessarily a Volvo. I have been a Vovlo customer since 1985 and have been pleased with the cars and the service department. I than helped me mepake the right decision to repair my 850. Everyone in. the service department was so accommodating, and I adored my loaner. My repaired 850 purrs, thanks to great guaranteed work by Portland Volvo service department. Barbara E. December, 2015 More

Browsing Although I did not buy anything that day Ralphs customer service was extremely valuable well informed and gave me lots of options without the pressure Although I did not buy anything that day Ralphs customer service was extremely valuable well informed and gave me lots of options without the pressure to buy at that moment highly recommend if you do choose to buy a sub or a Volvo ralph is the man More

Great Experience! I recently purchased an XC60 from Ralph after considering several other vehicles. He was knowledgeable and accommodating allowing me to consider all o I recently purchased an XC60 from Ralph after considering several other vehicles. He was knowledgeable and accommodating allowing me to consider all of my options without rushing me in my decision. Jason handled the rest and made the process painless! Great group to deal with! More

great experience! I had a great experience at Portland Volvo with Ralph. He made me feel so comfortable. He really knows his stuff and genuinely cares about his custo I had a great experience at Portland Volvo with Ralph. He made me feel so comfortable. He really knows his stuff and genuinely cares about his customers. Takes time to be sure you are comfortable and does not pressure you into anything. If you are looking for a low-pressure car buying experience, I highly recommend a visit to Ralph! More

Excellent experience My wife and I just purchased a beautiful used Acura MDX. We worked with Ralph D'Angelo, who was very prompt at returning phone calls and providing inf My wife and I just purchased a beautiful used Acura MDX. We worked with Ralph D'Angelo, who was very prompt at returning phone calls and providing information. He was very friendly and genuinely seemed excited about his job. I was able to test drive the vehicle and bring it home for the night, which we found very helpful. We were given top dollar for our trade, and Ralph was able to work out a very reasonable deal. The whole process of testing the car and driving home with it happened within 24 hours. The whole experience was very easy and fast, everyone at the dealership was very nice and excited for us. Bottom line I would recommend Ralph and Portland Volvo to anyone looking to purchase a new or used vehicle. More