Portland Volvo Cars

The ease of process and attention to detail through the purchase transaction was exceptional. Michael was the best!! He listened to what I was looking for and helped me find the ideal car for my family. purchase transaction was exceptional. Michael was the best!! He listened to what I was looking for and helped me find the ideal car for my family. More

My wife and I purchased a new XC 60 T6 last week from Portland Volvo. The day after the purchase we were hit with a snow storm. As always, I cleaned the snow off of the entire car to get it ready to trav Portland Volvo. The day after the purchase we were hit with a snow storm. As always, I cleaned the snow off of the entire car to get it ready to travel 15 minutes to a local restaurant to pick up food. When I turned into the restaurant the cars wipers stoped working. Upon getting out of the car, I could hear a motorized sound making 3 consecutive noises. I got back into the car and switched the wiper control up and down to see if it would help remedy the situation. After doing this 3 times, I could tell there was a mechanical defect. I drove back home without the use of the wipers in extremely treacherous winter conditions. The visibility was horrific as the wipers were inoperable. I made an appointment the next day to have the wipers looked at. I was told by 2 service representatives and the sales representative that I had caused the issue by uses excessive force. I find this to be absolutely unacceptable. I have driven in snow storms for over 20 years and had a 2020 XC 40 for the past year and a half and have never ran into any issues with not removing snow in the appropriate way in order to allow the wipers to move with ease. My family has done business with Portland Volvo for over 20 years and this has left a very bad impression. Blaming the customer for something they did not do is unacceptable. There was an obvious defect in the car and the dealership was insisting that this happened because I did not remove snow from the windshield. This has been a very disheartening experience and I can only hope that other customers are not treated in this fashion. It has painted a very negative picture of the dealership. More

Everything from just walking in to look was a very good experience. The process of learning about what was available and different in the Volvo was easy and fun. Everyone I dealt with was friendly, helpfu experience. The process of learning about what was available and different in the Volvo was easy and fun. Everyone I dealt with was friendly, helpful, knowledgeable and polite. The whole process was an easy and very pleasant one! There was never pressure—I recommend this dealer very highly. More

Our experience with Michael Kry at Portland Volvo Cars was fantastic. We saw a car online and inquired about it. Within minutes we had a response. Matt helped us get the details we wanted and set up a tes was fantastic. We saw a car online and inquired about it. Within minutes we had a response. Matt helped us get the details we wanted and set up a test drive. It was truly seamless. When we arrived, the car was already warming up and we were assisted by Michael Kry. He was the best product specialist and salesperson we had interacted with after many months of searching for the right car. He took us through all the vehicle’s features, gave us pointers and tips, and told us the best routes to take a test drive. When we returned and were interested in the vehicle, he worked with us to find the right financing options to meet our needs. He answered every question we had (and we had a lot since this was our first-ever Volvo) and was extremely patient. It was clear that he had extensive knowledge of the vehicle he was selling and it gave us a lot of confidence. But it didn’t stop there. We realized we wouldn’t be able to take the car off the lot that day, but we lived 2 hours away. Without skipping a beat, Michael offered to drive the car to us and drive our trade in back to the dealership. And he did just that, showing up with a smile on his face and everything in order. In 20 minutes, everything was signed, sealed, and delivered. It was truly seamless and Michael was incredibly helpful the whole way. I can’t say enough about how great it was to work with Michael and the whole team. I would highly recommend anyone who is looking for a Volvo to go visit Michael. He is excellent at what he does. More

I purchased my first 2005 Volvo (it was 2 years old) in 2007 from Portland Volvo. 13 years and 227,929 miles later, I needed to purchase another car - a Volvo. I came back to Portland Volvo because of th 2007 from Portland Volvo. 13 years and 227,929 miles later, I needed to purchase another car - a Volvo. I came back to Portland Volvo because of the car's reliability. Mikey was an informative and no pressure easy interaction salesman. Very comfortable to talk to and very accommodating same as the salesman (retired) back 2007. Great customer service - I needed a manual for dashboard operation and within 10 days I received the manual in the mail. Excellent! More

Like everyone else, I hate car shopping. But today, thanks to Mikey and Portland Volvo, I can't say that. Mikey was knowledgeable and easy to work with. Plus his manager made the closing process quick thanks to Mikey and Portland Volvo, I can't say that. Mikey was knowledgeable and easy to work with. Plus his manager made the closing process quick and painless (aside from writing the check). If you hate car shopping, I highly recommend Mikey and Portland Volvo! More

They were great. Mikey was first rate, kept us informed and was true to his word throughout the transaction. Dealership did not try to trap us in the box or upsell a bunch of accessories. Would definitely and was true to his word throughout the transaction. Dealership did not try to trap us in the box or upsell a bunch of accessories. Would definitely recommend. More

Everything seemed to go smoothly while test driving. We decided on a vehicle and began the process. Mr. Kry asked me to circle the term and interest rate I wanted. There was an additional paint package we decided on a vehicle and began the process. Mr. Kry asked me to circle the term and interest rate I wanted. There was an additional paint package we did not want, and I did not circle, but we got it anyway. We discovered this once we got home and looked everything over again. Supposedly the whole process was taking so long because of a "computer update", when in reality it was this 1595 bundle. We called to cancel asap and they said it was already on the vehicle. It didn't take us long to decide on a vehicle, but it still took a crazy amount of time there overall. They had already scooped up my trade, so we couldn't leave. He insisted on taking more time and taking a photo with my old car in the background. There was another warrantee on there that was not fully explained. We called to cancel that one too. The finance manager said it would be and she would send confirmation. It has been over a month and this has not been done. Not too pleased. In eco mode, car turns off at stop lights and one time did not come back on at all. Pretty scary. More

I can’t say enough wonderful things about my experience working with Portland Volvo and Mikey. From beginning to end, Mikey and the team at Portland Volvo made my experience super easy, while taking the ti working with Portland Volvo and Mikey. From beginning to end, Mikey and the team at Portland Volvo made my experience super easy, while taking the time to listen to what I was looking for in a vehicle and the payments I needed to be around. Mikey was very professional, knowledgeable, and helped me understand all I needed to know about my new vehicle. I have been to many car dealerships in the past, and Portland Volvo is by far the most superior in all aspects. I highly recommend them to anyone looking to buy a new vehicle. More

Mikey was very helpful and knowledgeable about the about the vehicle and the technology set up, we are very happy with our new Volvo XC40! the vehicle and the technology set up, we are very happy with our new Volvo XC40! More