Portsmouth Chevrolet

Had well over $1,500 of service done at this dealership. 2 days later there was oil all over my garage floor. Had to have it towed and was told that it was a faulty oil filter. I asked for the car to be che 2 days later there was oil all over my garage floor. Had to have it towed and was told that it was a faulty oil filter. I asked for the car to be checked for safety check to make sure that this was the only thing wrong. Did not receive and wanted my garage floor to be fixed. What I was offered was a free detail and absorption pads. That will not get the stain out. I asked for the Zone Manager contact info and as of this writing have not received. Although this is a fleet car, my garage is not a fleet and needs to be fixed. I would like for the Zone Manager and or rep for GM to contact me directly. Please note that this has nothing to do with Jenna the service advisor. My rating is based on what happened after the initial service and the response that I expect to receive will help make my decision of purchasing or servicing this vehicle or any personal vehicle that I have from any Key Auto Group dealers. More

Logan, did a great job, ensuring that the work being performed on my vehicle was covered by my extended warranty. He was kind enough to get me in, in a timely manner. I’m very happy with the work that w performed on my vehicle was covered by my extended warranty. He was kind enough to get me in, in a timely manner. I’m very happy with the work that was performed. Thank you. More

Steve was very knowledgeable, friendly and efficient. Got me in and out of the dealership in record time and actually talked me into going. Got me in and out of the dealership in record time and actually talked me into going. More

Very friends staff. Very helpful in all departments. Very helpful when I was skeptical about being approved they were able to get it done! Very helpful in all departments. Very helpful when I was skeptical about being approved they were able to get it done! More

Efficient scheduling, completed work as requested. Service manager communicated status and was very accommodating. Well done Service manager communicated status and was very accommodating. Well done More

My service rep explained the issues with my cat and the next steps in detail. She is very to the point, very polite. next steps in detail. She is very to the point, very polite. More

Will was great to work with. He was very responsive and had great communication throughout the repair process. He was very responsive and had great communication throughout the repair process. More

Andrew made this car buying experience the easiest I've ever had He really was a great sales rep. Would go back ever had He really was a great sales rep. Would go back More

Great service and with prompt updates verry polite, great shuttle driver really knows the area! shuttle driver really knows the area! More

Will did an amazing job by first checking in very early on a Monday morning after our vehicle was towed, as well as following up with status updates while our vehicle was in for service. on a Monday morning after our vehicle was towed, as well as following up with status updates while our vehicle was in for service. More