Portsmouth Chevrolet

Truck brakes stuck in the middle of a 2 hour ride with 40ft trailer. Jena and Team were able to accommodate and repair all within 2 hours before they closed. Really appreciated everyone doing what they 40ft trailer. Jena and Team were able to accommodate and repair all within 2 hours before they closed. Really appreciated everyone doing what they could to get my family back on the road and safely to our camping destination. More

Clear communication. Nice staff. Quick repairs and didnt overcharge on parts as much as others. Nice staff. Quick repairs and didnt overcharge on parts as much as others. More

This is an update from my last review. Jenna the service advisor and Chris the service manager responded promptly and kept me updated with the status of my vehicle. They also came to the t Jenna the service advisor and Chris the service manager responded promptly and kept me updated with the status of my vehicle. They also came to the table and addressed the situation I had with the oil leak on the floor in my garage. I am changing my previous review to five stars due to their prompt service and taking care of my vehicle. More

I am Very satisfied with service department. They were very Efficient and very friendly service advisors. They were very Efficient and very friendly service advisors. More

Andrew was the best sales advisor we have experienced. Knowledgeable, Professional, Courteous throughout the whole process of purchasing our new vehicle. Thank you to the whole team that was involved in o Knowledgeable, Professional, Courteous throughout the whole process of purchasing our new vehicle. Thank you to the whole team that was involved in our transaction. More

Quick and easy check in. The staff is friendly and explained everything thoroughly. The wait time was short and the waiting room is comfortable and clean. The staff is friendly and explained everything thoroughly. The wait time was short and the waiting room is comfortable and clean. More

Perfect Perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect Thanks !!! ?? perfect perfect perfect perfect perfect perfect Thanks !!! ?? More

Scheduling over the phone was horrible. He didn't do what I asked. However when I came in for the appointment Jenna was fantastic. Super friendly and helpful. Nice breath of fresh air as ty He didn't do what I asked. However when I came in for the appointment Jenna was fantastic. Super friendly and helpful. Nice breath of fresh air as typical customer service is terrible these days. She straightened out the issue the guy on the phone failed at. Hope she stays a while as it seems somewhat high turnover here. More

She was very friendly and informed me of the service I had done to my truck and lead me to pay. She also informed me of upcoming services I would need during my next visit had done to my truck and lead me to pay. She also informed me of upcoming services I would need during my next visit More

Had well over $1,500 of service done at this dealership. 2 days later there was oil all over my garage floor. Had to have it towed and was told that it was a faulty oil filter. I asked for the car to be che 2 days later there was oil all over my garage floor. Had to have it towed and was told that it was a faulty oil filter. I asked for the car to be checked for safety check to make sure that this was the only thing wrong. Did not receive and wanted my garage floor to be fixed. What I was offered was a free detail and absorption pads. That will not get the stain out. I asked for the Zone Manager contact info and as of this writing have not received. Although this is a fleet car, my garage is not a fleet and needs to be fixed. I would like for the Zone Manager and or rep for GM to contact me directly. Please note that this has nothing to do with Jenna the service advisor. My rating is based on what happened after the initial service and the response that I expect to receive will help make my decision of purchasing or servicing this vehicle or any personal vehicle that I have from any Key Auto Group dealers. More