Posner Park Chrysler Dodge Jeep Ram

I dropped my 2021 Wrangler 4xe off for Recall 68C (HV Battery fire risk) on 1/28/26 and was provided a loaner. On 1/31/26, I received a message requesting authorization of $442.26 in diagnostic charge Battery fire risk) on 1/28/26 and was provided a loaner. On 1/31/26, I received a message requesting authorization of $442.26 in diagnostic charges because the vehicle “would not communicate with modules,” with no additional explanation. I immediately requested clarification and did not receive further information until 2/2/26. At that time, I was told no physical or visual inspection had been performed beyond scan attempts and that no troubleshooting steps had been taken, including reseating connections. During the service period, after Jeep Customer Care confirmed in writing that the repair order reflected only the recall and did not indicate any diagnostic requests or findings, I personally observed two connectors hanging in the OBD-II area and the security gateway module unplugged, despite being told nothing had been physically disconnected. After the recall was marked complete, I was informed that communication was restored by unplugging and reconnecting the gateway harness. The final repair order states that aftermarket equipment was disconnected and that the vehicle was returned to its “original state.” The only aftermarket equipment on the vehicle was a light bar and dash cam connected directly to the battery and not integrated into factory communication systems. When I arrived for pickup, none of the factory auxiliary switches were functioning, the connected light bar was inoperable, and the positive and negative leads for the light bar were disconnected and left unsecured near moving engine components. Due to safety concerns and inconsistencies between documented communications and the repair order, I refused delivery. The following morning, after raising these concerns I was sent a message stating “Keith said it's all together, you can come get it. He's here now, if you want to come up.” I then returned to the dealership only to find the condition unchanged. I was then advised that no further work would be performed and that rental charges could begin. The vehicle was not returned in the same functional condition as when it was dropped off. At this time, I do not have clarity regarding the full scope of what occurred while the vehicle was in service or the potential impact to system functionality. I encourage anyone seeking service to document communications carefully and review repair orders thoroughly before accepting delivery. More

Mandi is the best advisor out there, always takes care of her customers, and communication is A1 super cool individual, first and only pick always! her customers, and communication is A1 super cool individual, first and only pick always! More

Great Customer Service Experience when dealing with the Service Department. Elizabeth Perez was SUPER HELPFUL and Professional. A valuable asset to the business! Service Department. Elizabeth Perez was SUPER HELPFUL and Professional. A valuable asset to the business! More

Very personable and polite Worked on finding the problem with the best and quickest results We are from out of state with no other transportation and Luis arranged a shuttle to pick us up when t problem with the best and quickest results We are from out of state with no other transportation and Luis arranged a shuttle to pick us up when the Jeep was repaired Clear car great customer service all with a big smile More

On January 2, we purchased our 4th vehicle from Posner, our sales consultant, Israel H and his manager, Jonathan M worked with us in order to ensure that we were within our budget. They made our New Year’ our sales consultant, Israel H and his manager, Jonathan M worked with us in order to ensure that we were within our budget. They made our New Year’s gift come true! We are extremely happy with our vehicle purchase! More

Outstanding very informative made the closing of the deal effortless truly made our experience amazing he truly steered us in the right direction on our decision effortless truly made our experience amazing he truly steered us in the right direction on our decision More

She delivers high-quality customer service. She is very efficient in helping me find the best deal. She takes initiative, solves problems quickly, and always follows through. She is very knowle She is very efficient in helping me find the best deal. She takes initiative, solves problems quickly, and always follows through. She is very knowledgeable about cars. If you are looking for a car you should ask for Jacky. More

Brought my 2017 Patriot in for 2 issues. The estimate, which included new brakes, didn’t ask for that came to over $3000. Fine, I get it, you need to make money. I only got one of the issues The estimate, which included new brakes, didn’t ask for that came to over $3000. Fine, I get it, you need to make money. I only got one of the issues fixed, the back passenger window motor as it was necessary. $1400 and 2 weeks later it is fixed, but now the back passenger door won’t lock but I’m not going back. I had to call to see if they received the part as I wasn’t notified and 2 weeks had passed. I also needed a ride home and back to pick up my car when the work was completed. The ride home was done with no issues. When I was told my car was done, in a text, I called and let them know, again, I needed a ride to the dealer and was told it’s out of their range. Really? The ride in the morning was exactly the same mileage. I was told they can’t have the shuttle driver out on one call for an hour. She was at my house in 15 minutes and it took just over that to get back to the dealership. And it took me 12 minutes to return home. Not an hour. This is really bad customer service and I will not be having them do anymore work nor will I ever purchase a vehicle here. More

This good service Whit Jenny She very good to help me with my car and think you with my car and think you More