Jackie Rodriguez

Friendly and professional people, got a good deal on my new truck! Jackie is the best! new truck! Jackie is the best! More

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I brought my Pacifica in for recalls. The service department scheduled me for a Thursday. I was given a rental but only for 2 days, after which I had to pay $50/ day. According to The service department scheduled me for a Thursday. I was given a rental but only for 2 days, after which I had to pay $50/ day. According to the representative, the service garage was backed up but they would try to get my vehicle done by the weekend, to avoid me having to pay for several days of rental. They were so backed up and slow that I didn’t get my car back until the following Tuesday (5 days total) causing my an expense of $150 for a simple recall work that involved updating some software and resetting codes. Probably 45 mins of work total. If they were t able to get to my car until Tuesday, why would they schedule me for service on a Thursday, knowing full well that there would be a significant delay, costing me money for their rental - on a fully covered recall service. I will only go here because it is the closest Chrysler dealership and only one within an hour drive. Previous experience when shopping for cars in 2021 here was also poor. Sales person took me on test drives in vehicles she knew nothing about. Every question I asked about features and performance was answered with “I’m not sure, we’ll have to ask my manager back at the dealer after the test drive. I drove 3 vehicles that day - all hybrids - none of them were charged so I was unable to test the hybrid drive systems. There was 1 2020 Pacifica hybrid that I was interested in within my budget, but it mysteriously had to be kept there and wasn’t ready to sell. It didn’t have a charger, and the shop didn’t seem to know how to charge it. A day later they told me that car was no longer available and tried to sell me a newer model that was $10,000 more than the previous one. Shady and subpar experience from sales and now also service. More

by barisax7411 Verified Customer Verified Customer

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Second time buying from this location and once again they came through. Jackie, Sanjay, and Elizabeth were beyond amazing!!!! Will continue to recommend Posner Park dealership. Thank you for all that you do came through. Jackie, Sanjay, and Elizabeth were beyond amazing!!!! Will continue to recommend Posner Park dealership. Thank you for all that you do. More

by JCDHERRICK Verified Customer Verified Customer

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From the moment I got to the dealership I got very firm welcome from sales representative Jackie. Jackie work with me and my budget to make sure I leave with a new car and a decent monthly payment. Sanjay welcome from sales representative Jackie. Jackie work with me and my budget to make sure I leave with a new car and a decent monthly payment. Sanjay was excellent for negotiating with the bank to get me the monthly payment I could afford. Thank you posner park dealership. More

by SORIEBAH9228 Verified Customer Verified Customer

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Professional and wonderful to talk with, made my buying easy. I can see me and my family doing more business there. easy. I can see me and my family doing more business there. More

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My wud Fe got bad news on our car. Jackie, who sold us the car years ago, was right there and helped her find the right replacement vehicle. She worked with me remotely to secure fina Jackie, who sold us the car years ago, was right there and helped her find the right replacement vehicle. She worked with me remotely to secure financing on our new Gladiator Rubicon. The entire staff worked flawlessly and made my die feel very relaxed throughout the entire process. More

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This dealership is very accommodating. The staff is highly motivated, professional, courteous and easy to deal with. This is not my home dealership but I visit them at least once a year and I am alwa highly motivated, professional, courteous and easy to deal with. This is not my home dealership but I visit them at least once a year and I am always satisfied. More

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If you are looking for high pressure sales, this is your automobile dealer! Do you want the sales person to try and convince you positive equity in a trade must still be paid back?? This your place! Welco automobile dealer! Do you want the sales person to try and convince you positive equity in a trade must still be paid back?? This your place! Welcome home! Love it when dealers try to hide cash back? Want you credit score discussed openly and out in the foyer?? Come here! Welcome to Posner. More

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Great experience I must say that since I've moved to Florida this is the only dealership from my experience with professional, courteous and knowledgeable staff member I must say that since I've moved to Florida this is the only dealership from my experience with professional, courteous and knowledgeable staff members. To me customer service goes a long way and these guys meet and exceed the expectation and standards. Continue to exceed the standard guys! More

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Terrible service for my 2015 Dodge Ram 1500 I made an appointment for my truck to have it serviced and vehicle recall fixed on January 23rd 2pm. I waited over 2 hours for the vehicle and the on I made an appointment for my truck to have it serviced and vehicle recall fixed on January 23rd 2pm. I waited over 2 hours for the vehicle and the only thing gotten done and completed by 4:10 pm was an oil change. They never addressed my recall repair. When I made the appointment I said I would wait for the service to be done and I was told it would take about 90 minutes to complete. I had another personal appointment at 4;30 the same day and I asked if it would be completed by 4 pm meaning oil change and software upgrade. I was told I should have it completed by 3:30 or 4pm the latest. Needless to say it didn’t happen. They said I need to reschedule another appointment. I did but not with posner park dealership! They lost a customer.. More

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