Post Oak Toyota

Hudiburg Follies My husband and I had been looking for a used truck for several months and were pleased to find just what he was looking for at Hudiburg. It was a bit My husband and I had been looking for a used truck for several months and were pleased to find just what he was looking for at Hudiburg. It was a bit of a haul, however, considering we live in Kansas City, but after several discussions over the phone about the truck and the awesome financing they offered, it seemed perfect... and it's a Toyota dealership for crying out loud which made the drive all the way to Oklahoma seem justifiable. Sadly, it has been nothing but a mess since my husband set foot on their lot. I think, at this point, I will have to go to list format just so that I can be completely concise and not make this review rival Moby Dick in length. 1) Financing terms WERE NOT what was discussed over the phone. Rate was higher. Would have been good to know before driving several hundred miles to get the truck. 2) My husband did arrive a few hours early to get the truck (in their defense) so he had to wait while they replaced some squeaky break pads (much appreciated). However, a couple hours later after leaving the dealership, he noticed the truck was leaking anti-freeze due to a loose water pump resulting from a hasty repair by their service team to get the truck ready. Called the dealership who offered to return our 4-Runner to us and forgo the sale, or to let them make it right by arranging to have it repaired at a Wichita area dealership (which is where my husband was at this point) with a $200 "for your trouble" offering. I wish at this point we had gone with the former. 3) Never received the $200 (suddenly NO ONE knew anything about it and denied offering it in the first place). Was given a measly $50 and it took almost 2 weeks to get reimbursed for the cost of the repair. A repair which meant my husband had to stay an extra night in wichita for. Very inconvenient. 4) After getting the truck home, and seeing it for the first time myself, it was filthy. Luckily, I had a carpet cleaner. Unfortunately, I needed something commercial-grade for this job. Dumped out several canisters of brown/black water. I'm awesomely good cleaner though, and after a couple of hours, that truck looked like it should have on the lot. 5) It is now 4 weeks later, our 30 day tag expires tomorrow, and there is not a title in sight. After a few emails and a couple phone calls we were told there was a delay with the title (???) and we would be sent another 30-day tag. Have yet to see that sucker, which means when we're hit with late fees at our fine local dmv, we are screwed. Knowing history will repeat itself, I am sure there will be no reimbursement for that from our fine friends at Hudiburg. I want this story to be over. I just want my husband to be able to enjoy the truck he's wanted for so long with no more hassle. Is that too much to ask? What do you want Hudiburg? My kidney on trade? Will that make this all go away?? To be continued... More

Stephanie Smith was the best We just recently bought a Tacoma and we're shocked at how we were treated. She was very nice, joked with us and we felt totally at ease with her the e We just recently bought a Tacoma and we're shocked at how we were treated. She was very nice, joked with us and we felt totally at ease with her the entire time throughout the buying process. Definitely recommend her to anyone who's been through the ringer with other dealerships. More

Great Service, Great Price After having a negative experience at Bob Howard (mainly in the Financing department, Jared somebody), I decided to see if Hudiburg could provide a be After having a negative experience at Bob Howard (mainly in the Financing department, Jared somebody), I decided to see if Hudiburg could provide a better experience. I could not be more satisfied with the level of customer service I received from the top down, especially with our salesperson, Craig Repanshek. He had a very relaxed and calm demeanor that made me and my wife feel very comfortable even during our final negations. Not only do I feel that we got a great price on a great vehicle, I feel like the employees truly appreciate their customers and I would never consider buying a Toyota elsewhere because of it! If you want a fair and honest salesperson that is going to give you a high level of service, do yourself a favor and go visit Craig at Hudiburg. More

The best car buying experience we've ever had Our salesperson, Stephanie Smith, was very knowledgable about the Camry we ended up purchasing. She did not attempt to use PRESSURE sales techniques. Our salesperson, Stephanie Smith, was very knowledgable about the Camry we ended up purchasing. She did not attempt to use PRESSURE sales techniques. She just gave us the information and told us to let her know if we had any more questions. Even the traditional "finance" game wasn't like we have experienced before. I had somewhere to be and told them when we arrived, "If we are not finished by this time, we will have to leave without purchasing today". They didn't mess around and got us out asap. Would use them again and I love the car. More

Prius I bought a Prius while I was in there. My salesman, Chandler Hopkins, was quite knowledgeable about the products. I really enjoy my car I will come ba I bought a Prius while I was in there. My salesman, Chandler Hopkins, was quite knowledgeable about the products. I really enjoy my car I will come back to Hudiburg Toyota for future purchases. More

Great experience Craig Repanshek was very helpful. It was refreshing to deal with someone of high ethics and character. Mr Wells was a pleasure to do paperwork with. T Craig Repanshek was very helpful. It was refreshing to deal with someone of high ethics and character. Mr Wells was a pleasure to do paperwork with. The guys he entrusted in the service department were competent and thorough. More

good job Nice place to look at when you are lookingoing for a care. Best customer service nice people very helpful above all very very good price. A friend got Nice place to look at when you are lookingoing for a care. Best customer service nice people very helpful above all very very good price. A friend got his Nissan ultimate from there best real ever More

BEST ONE YET!!! Stephanie Smith is the BEST!!! Hudiburg Toyota is a nice environment and everyone I ran into was smiling and almost everyone greeted me. Customer serv Stephanie Smith is the BEST!!! Hudiburg Toyota is a nice environment and everyone I ran into was smiling and almost everyone greeted me. Customer service is still alive! More

Awesome Job First I would like to say thank you to Chandler Hopkins who was very professional during the process of me buying my tacoma from him. Second I would l First I would like to say thank you to Chandler Hopkins who was very professional during the process of me buying my tacoma from him. Second I would like to state that Hudiburg Toyota gave me the best experience from any car dealership I have ever been. I ordered a 2016 Tacoma and was told it would be 6 to 8 weeks before arrival. 3 weeks into the wait chandler called me and let me know my truck had arrived and he had everything ready for me to come in and pick up my truck. I am very pleased with my experience and will be back in the future. More

"utmost care & professionalism extended by the Service Mgr." The patience and professionalism extended by Jamie Coats, Service Manager of Hudiburg Toyota in Oklahoma City, OK in answering my many questions over The patience and professionalism extended by Jamie Coats, Service Manager of Hudiburg Toyota in Oklahoma City, OK in answering my many questions over the phone regarding my son's 2014 FJ Cruiser's service situation, and the care in which he and his service team worked to get my son back on the road again in his Toyota was greatly appreciated. Having owned 11 Toyotas myself (over the past 33 years), my husband having owned 1, and my son now 2, we are definitely Toyota spokespeople, and as such, we have come to expect a certain level of quality and performance from our Toyota vehicles and from the people who stand behind them at the dealerships, starting from the sales department through the service department and everything in between. Jamie Coats has demonstrated all that we have been accustomed to with our previous service manager back in Illinois, and we so appreciate he and his service techs taking care of us in the same manner. More