Poway Honda

I simply cannot say enough about the wonderful people I worked with at Poway Honda. The biggest kudos go to Brooks Simpson - this man deserves a week's paid vacation for all the hoops he jumped through on worked with at Poway Honda. The biggest kudos go to Brooks Simpson - this man deserves a week's paid vacation for all the hoops he jumped through on my behalf! I decided I had to have a very difficult-to-come-by (as I would later find out) CR-Z in a specific color and package. I have been in San Diego less than a year but have always dealt with dealerships in Texas, and my family is in the automotive business. Frankly, I was nervous about dealing with a California dealer, especially being a mid-20's female walking in with a trade-in and without a male presence. Brooks negotiated a very good trade-in value for current vehicle - one that proved to be untouchable by ANY other dealership I talked to. Big points right there because I know what the car is worth, and know what kind of profit a dealership needs to turn on a trade-in like mine. The initial offer was rock solid, but as I needed to pay off the note, I asked for a little more and Brooks was able to get it for me. As for the CR-Z, he cut straight to the chase with the best price I found in all of my hunting - I didn't even have to haggle. I love that - don't xx me just be honest and you'll have my business! I was super happy and told him I'd sign on the line and trade keys as soon as he located a white CR-Z. Unfortunately for Brooks, we quickly found out how difficult this would be. Nearly two weeks went by, and God bless him, I must have sent him 50 texts bugging him asking if he had found the car yet - I'm admittedly impatient. He was so quick to respond each time and was always checking every dealership around for my "unicorn" of a new car. I got so impatient I went to deal with another dealership who promised they had the car. About 90 minutes in traffic later, I quickly realized how much of a SCAM DCH Honda of Lemon Grove is. This review is not about them and I won't let my terrible experience get in the way of my rave review for Poway Honda, but suffice it to say: STAY AWAY FROM DCH HONDA OF LEMON GROVE! If you live in Lemon Grove, drive to Poway and deal with Brooks. It will be well worth the extra drive time. Even though my loyalty wavered, Brooks stayed diligent and even called me to let me know about an awesome 0.9% APR opportunity. When I went in to try to sign up for Honda Promise to get the 0.9% rate... Brooks pulled some serious strings (Super BAMF Status) and was actually able to get the car I had walked away from at the other dealership. SCORE! That was awesome and I will tell that story for a long, long time. Well done. The entire process was the quickest, most pain-free that I have ever dealt with, and I buy a new car every 2 years, so I think I can say that with some level of experience. Tony C., the salesman who talked tuner Hondas with me when I went back a few days later (Brooks was off) to pick up the CR-Z and and Amanda in finance also get Honorary Gold Stars for their service, senses of humor and "real people" factor. I didn't meet one Sleazy Salesman during any of my visits to Poway Honda and that speaks volumes for the types of employees they attract. I'm seriously trying to convince my fiance to buy a Honda just so we can deal with them again. I will recommend every person who asks me about my spunky new hybrid to Poway and specifically to Brooks Simpson. All around class acts. Thanks Poway Honda; you made making a huge financial decision while my better half is away fighting in Afghanistan so much easier than it could have been. Thanks Brooks for going above and beyond and literally hunting down my unicorn. More

Needed to speak with the GM regarding an issue and was very pleassnt in requesting to speak with him. He was unwilling to take my calls and would not return the calls when messages were left. This has go very pleassnt in requesting to speak with him. He was unwilling to take my calls and would not return the calls when messages were left. This has gone on for too long and i finally gave up. Will not recommend this dealership to anyone I know. More

My wife and I recently purchased a Honda CRV from a smaller dealership. They offered fix or replace anything we found wrong with the vehicle within the first 30 days. After purchasing the vehicle, we smaller dealership. They offered fix or replace anything we found wrong with the vehicle within the first 30 days. After purchasing the vehicle, we noticed a grinding noise coming from the brakes and the steering wheel would shake when applying the brakes. We decided it'd be best to take it straight to the Honda Dealership to have it inspected and checked out by thier own certified technicians. Anything they found wrong and reccomended replacing we could then take it right back to the dealership and have it fixed for free. After their inspection they noted that the rotors were warped but said they didn't need replaced, and that the grinding and shaking would go away in a few days. A month later it only got worse. We had our own mechanic friend check them out and said they were beyond repair.. "too worn to have turned." For safety reasons we went ahead and had the brakes and rotors replaces with new ones and SUPRIZE... the grinding and shaking is no more. After presenting this situation to Poway Honda they couldn't have cared less and felt they owed us nothing. Quite frankly, what they owe us is the full cost of the repairs we had to make due to them screwing us out of getting the problem fixed in the first place!! They were very condenscending towards my wife and said the independant garage we had do the repairs were misleading and not needed. Yet, they can't explain why replacing these parts has eliminated the problems we took our vehicle to them in the first place. Whatever the case is, it's sad when people can't admit when they are wrong and at the very least offer an apology.. heck, maybe even a free oil change or something???? I highly reccomend NOT going to this place for service of your vehicle because it would appear they are only into creating problems in the hopes that you return to them for the more expensive repairs!!!! More

Bad Service, Expensive Parts. Went to get the car serviced and and wanted to know the past history they said they wouldn't allow me to see my service history as it's against HONDA policy. I called up serviced and and wanted to know the past history they said they wouldn't allow me to see my service history as it's against HONDA policy. I called up honda America and they said no such policy exists. I then go back and tell them, and then they tell me it's their own policy. It seems like in order for you to buy more services from them they won't tell you your last service history if you got the car preowned. Escondido honda treated me much better. More

Whenever one is shopping for a car, ALL salespeople become your "newest and bestest" friends. The people at Poway Honda, especially Gary Lobel and Robert Guitron, not only treated me with cl become your "newest and bestest" friends. The people at Poway Honda, especially Gary Lobel and Robert Guitron, not only treated me with class, but I received great help and no pressure, even when I took a weekend to look further and to "think about it." I WANTED to go back! They both worked hard to get me the VERY BEST price on my new Crosstour (and I really shopped around, before and after). They also went out of their way to locate the exact vehicle I wanted, while other dealers offered me only what was in their stock. No other dealer tried as hard. There are several Honda dealerships closer to my home, but after visiting Gary Lobel at Poway Honda, I happily went out of my way to return. I know now how Gary earned the honor of "Gold Master" in the Council of Sales Leadership. I will recommend him, and Poway Honda, to anyone I can. More

We requested a bid through the internet from Poway Honda and when we arrived at their dealership they honored their exact bid. The bid was not the absolute lowest received but was very close and Poway Hond and when we arrived at their dealership they honored their exact bid. The bid was not the absolute lowest received but was very close and Poway Honda was closer to us than some of the other dealers. Reann was especially friendly and very knowledgeable about the Honda products, especially for being such a new employee. Robert was very cooperative when we needed to purchase additional vehicle coverage and theft protection. Our purchasing experience with Poway Honda was a very good one, and based on that we would recommend them to other potential buyers. More

I went there for a Honda Accord. The staff were very rude. When i said the other dealers were offering less, the staff said very rudely to go there and buy the car. " are you seriously looking for a car rude. When i said the other dealers were offering less, the staff said very rudely to go there and buy the car. " are you seriously looking for a car" this was the question he asked me right after 10 mins we had a chat. We complained this to another staff and that guy replied saying " yeah, are you serously looking for a car?". "You are no where near to buy a car and you can leave the place". This is the way they reacted when i was talking very politely. They will be the ones for sure to give a worst price. Try other big dealers around you will 100% get a good price than these guys. More

They sell a Karr security system for $300-$500. it worth only $50. And didn't tell me it is not a honda-made system. They tell me the oringinal security system doesn't work very well, I have to buy a Karr only $50. And didn't tell me it is not a honda-made system. They tell me the oringinal security system doesn't work very well, I have to buy a Karr to pretect my car. They already installed it, if I don't buy, it will take time to remove it. More

Last July I bought a used Mustang GT. The car was in Last July I bought a used Mustang GT. The car was in excellent condition. Jim (salesman) was polite, courteous, and very professional. I got financ Last July I bought a used Mustang GT. The car was in excellent condition. Jim (salesman) was polite, courteous, and very professional. I got financed with not so great credit. Although they did try and add on a few extras (lojack,extended warranty, etc. which is typical of any dealership) I still got a really good deal. Quick and painless, I was out the door in under 2 hours. I would recommend these guys to anyone. More

2005 Accord with "shuddering" problem when braking - and a good battery. The front rotors and pads were replaced just prior to taking the car to Poway Honda, but this did not solve the problem. Poway Hond a good battery. The front rotors and pads were replaced just prior to taking the car to Poway Honda, but this did not solve the problem. Poway Honda then diagnosed the problem as being caused by the new "aftermarket rotors", and said the battery needed replacement. Told that the front rotors were brand new and not the problem, Poway Honda refused to inspect the car for any other cause. After leaving Poway Honda, the battery would no longer start the car. Another mechanic correctly diagnosed that the REAR rotors were warped causing the "shudder", and found that electrolyte was removed from the battery to make it appear bad. In short: Poway Honda misdiagnosed the problem, wanted to charge for unnecessary repairs, refused to consider the correct diagnosis, but were very friendly while trying to screw me. More