Poway Honda - Service Center

What a magnificent visit to this dealership last week! Al, service manager, stayed overtime to assist me and did it with a smile. He knew what he was doing and how to direct to bring my car back in the Al, service manager, stayed overtime to assist me and did it with a smile. He knew what he was doing and how to direct to bring my car back in the morning. Polite, informative, knowledgeable, willing to extend himself and always with a smile!! Tough to find such service these days! Thank you, Poway and Al!!! More

The Inspection paper was not done correctly. My windshield wipers that were split and skipped loudly were marked as satisfactory. My 6 year old tires with very little tread were also marked as s My windshield wipers that were split and skipped loudly were marked as satisfactory. My 6 year old tires with very little tread were also marked as satisfactory. When my oil change was completed and paid for, I waited over 20 minutes to pickup my car and finally had to retrieve my keys from the cashier and get my car myself. More

Yesterday, I took my car to Poway Honda to test the battery and replace it, if needed. Recently, I realized slow start. As always, Marco and technical staff at Poway Honda service department were exc battery and replace it, if needed. Recently, I realized slow start. As always, Marco and technical staff at Poway Honda service department were excellent in testing the battery and replacing it since it failed the tests. My service advisor, Marco is truly OUTSTANDING! Marco clearly explained the situation and the need to replace the battery. I had made an appointment and when I got there, he greeted me within minutes. He is extremely nice, friendly, helpful, knowledgeable, courteous and trust worthy. It is always a pleasure to see and chat with him about the car service needs and other things. So pleasant and friendly! Marco always goes the extra mile to make my visit to Poway Honda service department a pleasant one. He provides me with useful information on near future service recommendations and any existing Honda recalls. I waited over there and it only took about an hour and half for the battery test and replacement including a complementary multi-point inspection. Marco also gave me a copy of the Honda 100 Month Battery Warranty certificate. The waiting area is clean and comfortable, and drinking water, gourmet coffee and some snacks are available. There is also a popcorn machine so you can help yourself with warm popcorn as well while waiting. All service advisors and staff are nice, friendly and professional at Poway Honda. I had a chance to say hi to my other good friends at Poway Honda, Al and Joseph. I also said hi to Gary in the Sales Department and got a quick update on the 2024 new Honda cars availability. I Highly recommend Poway Honda service department and dealership to others. Thanks again to Marco and all Poway Honda service department staff. You all take care and have a wonderful Presidents’ Day weekend! More

GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD SERVICE GOOD GOOD GOOD GOOD SERVICE More

Service gave me best advice on my old Honda with 360,000 miles, Raz in sales was exceptional, miles, Raz in sales was exceptional, More

Today, I took my car to Poway Honda to be serviced. I have two outstanding service advisors at Poway Honda: Marco Ramirez and Al Rodriguez. They are both the best service advisors that one can have. I have two outstanding service advisors at Poway Honda: Marco Ramirez and Al Rodriguez. They are both the best service advisors that one can have. I have been so lucky to deal with both of them for many years and they have always exceeded my expectations and have done a wonderful job every time. Al and Marco always go the extra mile to make my visit to Poway Honda service department a pleasant one. It is truly a blessing to have such great service advisors and an excellent service department at Poway Honda. As expected today, Al and technical staff at Poway Honda service department were excellent in servicing my Honda Accord. I had made an appointment and when I got there, he greeted me within minutes. As always, he was extremely nice, friendly, helpful, knowledgeable, courteous and trust worthy. It is always a pleasure to see and chat with him about the car service needs and other things. So pleasant and friendly! I waited over there and it only took about an hour for the service to be completed including a complementary multi-point inspection. Al texted me when the service was completed, reviewed the bill with me and also checked me out, very efficiently. Al was truly OUTSTANDING! Thank you very much Al. I also have to mention that the waiting area is clean and comfortable, and drinking water and gourmet coffee are available. There is also a popcorn machine so you can help yourself with warm popcorn as well while waiting. Free car wash is also available, but today they were upgrading the car wash system so I will get one next time. All service advisors and staff are nice, friendly and professional at Poway Honda. I had a chance to say hi to my other good friends at Poway Honda, Joseph in the service department and Gary in the sales department. I Highly recommend Poway Honda service department and dealership to others. Thanks again to Al and all Poway Honda service department staff. You all take care and have a wonderful Thanksgiving Holiday! More

Yesterday, I took my car to Poway Honda to be serviced. As always, Marco and technical staff at Poway Honda service department were excellent in servicing my Honda Accord. My service advisor, Marco is tr As always, Marco and technical staff at Poway Honda service department were excellent in servicing my Honda Accord. My service advisor, Marco is truly OUTSTANDING! I had made an appointment and when I got there, he greeted me within minutes. He is extremely nice, friendly, helpful, knowledgeable, courteous and trust worthy. It is always a pleasure to see and chat with him about the car service needs and other things. So pleasant and friendly! Marco always goes the extra mile to make my visit to Poway Honda service department a pleasant one. He provides me with useful information on near future service recommendations and any existing Honda recalls. I waited over there and it only took about an hour for the service to be completed including a complementary multi-point inspection. The waiting area is clean and comfortable, and drinking water and gourmet coffee are available. There is also a popcorn machine so you can help yourself with warm popcorn as well while waiting. All service advisors and staff are nice, friendly and professional at Poway Honda. I had a chance to say hi to my other good friends at Poway Honda, Al and Joseph; and congratulations to Joseph for his promotion to a service advisor. A well-deserved promotion. I also said hi to Gary in the Sales Department and got a quick update on the new cars availability. I Highly recommend Poway Honda service department and dealership to others. Thanks again to Marco and all Poway Honda service department staff. You all take care and have a wonderful Labor Day weekend! More

I would like to express my sincere gratitude to Poway Honda for the exceptional service provided by their outstanding employees. Damien and Ray truly went above and beyond to assist us with a problem we Honda for the exceptional service provided by their outstanding employees. Damien and Ray truly went above and beyond to assist us with a problem we were experiencing with our 2012 Odyssey. After visiting a tire store for a routine rotation and balance, we encountered a severe wobble in the front end of our vehicle. Despite the tire store's efforts, they were unable to identify the root cause and recommended that I have the front end examined. When I explained the issue to Damien, he promptly enlisted the help of Ray. They took the initiative to take me for a test drive in order to replicate the problem. Ray diligently drove the car and tried various techniques until he successfully reproduced the issue. As a result, I left the car in their capable hands for further inspection. A few hours later, I received a message informing me that they were unable to properly balance the front tires due to the excessive weights added by the tire store. They even provided photographic evidence and suggested that I replace the tires. They offered me a competitive price for the new tires and, recognizing that it had been some time, I also requested an alignment. I am pleased to report that our car now glides down the road smoothly, without any shaking. This outcome would not have been possible without the exceptional service and dedication of Damien and Ray at Poway Honda. Their commitment to resolving our issue is truly commendable, and I am grateful for their professionalism and expertise. More

STAY AWAY! !! Under new management with a new GM - and they are not honoring their warranties! Very unethical dealership !! Under new management with a new GM - and they are not honoring their warranties! Very unethical dealership More

Employees are great but the rules of the company are too rigid. I purchased a lemon from them. It has taken me almost a year to get rid of it. Trading it in for another used vehicle was a nightmare. I was a rigid. I purchased a lemon from them. It has taken me almost a year to get rid of it. Trading it in for another used vehicle was a nightmare. I was at the dealership for almost 8 hours and finally ended up trading the lemon in for a 3 year leased vehicle because my monthly payment was similar to the lemon. More