Poway Honda - Service Center

I have had my Honda CRV serviced at Poway Honda for several years. For the past few visits, I have requested Ryan when making an appointment for my car. He is extremely courteous, explains everything several years. For the past few visits, I have requested Ryan when making an appointment for my car. He is extremely courteous, explains everything concisely and, importantly, does not recommended unnecessary services. My car is always ready at the appointed time, and I have been very satisfied with the service. More

My wife and I recently purchased a Honda CRV from a smaller dealership. They offered fix or replace anything we found wrong with the vehicle within the first 30 days. After purchasing the vehicle, we smaller dealership. They offered fix or replace anything we found wrong with the vehicle within the first 30 days. After purchasing the vehicle, we noticed a grinding noise coming from the brakes and the steering wheel would shake when applying the brakes. We decided it'd be best to take it straight to the Honda Dealership to have it inspected and checked out by thier own certified technicians. Anything they found wrong and reccomended replacing we could then take it right back to the dealership and have it fixed for free. After their inspection they noted that the rotors were warped but said they didn't need replaced, and that the grinding and shaking would go away in a few days. A month later it only got worse. We had our own mechanic friend check them out and said they were beyond repair.. "too worn to have turned." For safety reasons we went ahead and had the brakes and rotors replaces with new ones and SUPRIZE... the grinding and shaking is no more. After presenting this situation to Poway Honda they couldn't have cared less and felt they owed us nothing. Quite frankly, what they owe us is the full cost of the repairs we had to make due to them screwing us out of getting the problem fixed in the first place!! They were very condenscending towards my wife and said the independant garage we had do the repairs were misleading and not needed. Yet, they can't explain why replacing these parts has eliminated the problems we took our vehicle to them in the first place. Whatever the case is, it's sad when people can't admit when they are wrong and at the very least offer an apology.. heck, maybe even a free oil change or something???? I highly reccomend NOT going to this place for service of your vehicle because it would appear they are only into creating problems in the hopes that you return to them for the more expensive repairs!!!! More

Bad Service, Expensive Parts. Went to get the car serviced and and wanted to know the past history they said they wouldn't allow me to see my service history as it's against HONDA policy. I called up serviced and and wanted to know the past history they said they wouldn't allow me to see my service history as it's against HONDA policy. I called up honda America and they said no such policy exists. I then go back and tell them, and then they tell me it's their own policy. It seems like in order for you to buy more services from them they won't tell you your last service history if you got the car preowned. Escondido honda treated me much better. More

2005 Accord with "shuddering" problem when braking - and a good battery. The front rotors and pads were replaced just prior to taking the car to Poway Honda, but this did not solve the problem. Poway Hond a good battery. The front rotors and pads were replaced just prior to taking the car to Poway Honda, but this did not solve the problem. Poway Honda then diagnosed the problem as being caused by the new "aftermarket rotors", and said the battery needed replacement. Told that the front rotors were brand new and not the problem, Poway Honda refused to inspect the car for any other cause. After leaving Poway Honda, the battery would no longer start the car. Another mechanic correctly diagnosed that the REAR rotors were warped causing the "shudder", and found that electrolyte was removed from the battery to make it appear bad. In short: Poway Honda misdiagnosed the problem, wanted to charge for unnecessary repairs, refused to consider the correct diagnosis, but were very friendly while trying to screw me. More

Well, I bought my new Civic there - the purchase was a good experience. Well, it had a rattle (pretty loud) near the left rear passenger area. The first time they go well we didn't hear it (turns out they good experience. Well, it had a rattle (pretty loud) near the left rear passenger area. The first time they go well we didn't hear it (turns out they didn't drive it and the guy thought it was an engine noise - that's how bad the service managers notes were). The second time, they replaced the seatbelt (decided this was the problem without an inspection). Well, it wasn't the problem! So I took it back again. Now I have been out of my car for 2 days. This time they replace one of the side curtain air bags - the problem goes away for a few days and then comes back louder than ever. A month or two later I had some tint installed from a highly recommended installer. He says they didn't install the rear deck right and it is jammed in the wrong slots. I go well, those morons must have done this to get rid of the rattle. He looks around and says well, it is probably this loose cable here. So he reinstalls the rear deck correctly, and wraps the cable in in some foam tape. Ta dah! Problem fixed, never came back. So Poway Honda wasted 3 of my days and charged Honda for a new air bag and seat belt for no reason at all, simply because they didn't bother to look for something obvious. Overall, very dissapointed! I will probably buy my next car from Hoehn since they are a little cheaper. More

Outstanding.. The absolut best More

After reading some negative reviews of Poway Honda, I was not looking forward to taking my Odyssey in for service, but my experience was wonderful. Pete helped us and he was friendly and helpful and took c not looking forward to taking my Odyssey in for service, but my experience was wonderful. Pete helped us and he was friendly and helpful and took care of everything. When I came to pick up my car, it was clean and working great. In fact, everyone I came in contact, was helpful and friendly! More

Do not go to this dealer. They sold me a lemon and will not honor their warranties. They took 9 months just to give me my registration and sold me a car that was not up to honda certified specifications. I not honor their warranties. They took 9 months just to give me my registration and sold me a car that was not up to honda certified specifications. I took it there to get my heater fixed and they messed up my air conditioning. When I finally found out and told them; the lady said " We did our repairs!" These guys will not recognize that they sold me a car with a DVD player that does not even work. I thought it was a great buy because it had rims, a DVD player and fog lights but I was wrong. Do not buy from them; you will regret it. Check the Better Business Bereau- they have a lot of complaints against them. Not to mention, the customer service sucks. It makes me wonder, how many people out there got screwed by them? More

My experience at the service department at Poway Honda is always a negative experience. I always feel like i'm not welcomed at the service department. In addition, i am treated with no respect and often ta always a negative experience. I always feel like i'm not welcomed at the service department. In addition, i am treated with no respect and often talked down to. I've dealt with numerous service department employees and based off my experience, only 10% of them knew what they were talking about. The other 90% have absolutely no knowledge of Honda vehicles. <br> More