Precision Acura of Princeton

i live in staten island and i went to other dealers around here but i felt presured.When i visited Precision it was like a different world,everyone was helpfull and great to deal with,Ronnie Dubow was around here but i felt presured.When i visited Precision it was like a different world,everyone was helpfull and great to deal with,Ronnie Dubow was very nice and i didnt feel presured,i drove over an hour to purchase the car from them and it was worth the trip. Sincerly Dolores Tarantino More

After being in contact with Precision Acura for several weeks via email (our first email was exchanged on 1/17/11), we finally came to an agreement on a 2008 Acura RDX Technology Package AWD SUV in Nightha weeks via email (our first email was exchanged on 1/17/11), we finally came to an agreement on a 2008 Acura RDX Technology Package AWD SUV in Nighthawk Black Pearl with 28,107 miles. On January 25, 2010, Ray Fagin, the “Lease Retention and Client Services Manager”, emailed me saying that he spoke with his manager and my offer was acceptable. Due to inclement weather and prior obligations, I could not make the trip to Precision Acura until February 1, 2011. I stayed in continuous email contact with Ray over that week coordinating when I would be available to come to Precision to finalize the purchase. To ensure the car was still on the lot and able to be sold to me for the prior agreed price on the day we had agreed to meet, I again emailed Mr. Fagin asking him to confirm this information. In my email to Mr. Fagin of Precision Acura on February 1st at 2:33 PM, I stated “Please verify that the vehicle that I asked you about is still on the lot and will be sold to me for $23,000 OTD. I have attached the vehicle specifications and link below just so we are clear on the vehicle I want.” I attached a link to their inventory and text to the email, "Stock#: PA018308, Engine 2.3L 4 cyls, Transmission: Automatic 5-Speed, Body Style: SUV, Color: Nh Black, Interior: Black, Miles: 28,107, VIN: 5J8TB18508A018." Mr. Fagin responded to me at 3:00 PM, saying “Meredith, The car is available and the deal is as I stated in my email to you. The price is $23000…. What time will you be here?” I emailed Mr. Fagin at 3:14 PM telling him I had an hour and a half commute from where I would pick up a family member to join me and would arrive around 7 PM. I received another email from Debro Kent at 3:40 PM “My name is Debro, and I work closely with Ray Fagen. A personal check would be acceptable up to $2500. (anything more would need to be a "certified / bank check). By the way, if you intend on financing, we would have to collect the Sales tax and do the Motor Vehicle work for you. If paying cash, you would be able to pay your own tax and do your own Motor Vehicle. See you this evening...” When I arrived to Precision Acura around 6:45 PM, I was told that Ray Fagin had left for the day. I was also told by Mike Sullivan, the Pre-Owned Sales manager, that the vehicle I had been in contact with Mr. Fagin about and specified in my email did not exist. The other salesmen were unaware that I had made an appointment to purchase that vehicle. The sales team made several excuses for why they didn’t have the vehicle in stock. Mr. Sullivan even said that I was mistaken about the specifications of the car even though I showed him the email from 3 hours earlier to the contrary. Precision Acura (Ray Fagin) mislead me and then continued to lie to me in an effort to get me into the dealership knowing that that car he said was available did not exist. The salesmen at the dealership had a total disregard for my time and the time of two people who accompanied me. They knew we had to travel 4 hours (2 hours each direction) out of our way and still continued to lie right up to 2 hours before we left to purchase a vehicle that they knew they did not have on the lot. After not receiving any communication from the dealer a week after the incident, I contacted Mr. Fagin. He responded, "I had the wrong stock # car. So when I checked if the car was here that was the one I was looking at. I would never have had you come up if I knew the car you were interested in was not here. I did not get back to you sooner because I thought you would not speak to me." I emailed Mr. Fagin asking for more information and expressing my disbelief that he could mess up the vehicle when I attached the stock # along with all the cars specifications and a link to their inventory page in several emails. Mr. Fagin also emailed me saying that he had set up an appointment for me with Debro Kent who was apparently finishing up his dinner when I arrived. No one mentioned that he was there or even knew I was coming. Overall, their explanation was implausible and unacceptable. I have not received any other explanation or contact from Precision (except trying to sell me another car) even though I contacted the VP/GM and GSM. I am beyond disappointed with my experience with the Precision Acura dealership, especially since my research showed the ratings to be high. The disreputable way of conducting business that has been evidenced by Precision Acura and specifically, the "Lease Retention and Client Services Manager" is appalling. Dishonesty is not the best policy. Pulling a bait and switch on customers will not help increase business with consumers in your marketing area. It is my aim to prevent future customers from being abused as I was. Three professionals left work early for a two hour hour drive to close a deal on a fictitious car that was promised to them in writing. The lies Precision told me cost me weeks of additional time searching for an impossibly low price on a particular vehicle that was never real. I could have purchased numerous other Acuras closer to home before Feb. 1st had I not been tricked by their false advertising and email confirmations. Now after three more weeks of searching, I have now purchased a RDX with similar specs from a reputable dealer. More

Ronnie was very helpful in getting the Acura we wanted at a fair price. With only and hour to purchase the Acura (we had to pick-up a friend at the airport), Ronnie threw it into high gear and made the deal a fair price. With only and hour to purchase the Acura (we had to pick-up a friend at the airport), Ronnie threw it into high gear and made the deal happen. Ronnie was friendly, knowledgeable, efficient...he made the whole experience a pleasure in purchasing our new MDX. More

My experience over at Precision Acura was above and My experience over at Precision Acura was above and beyond what I expected. I originally went to purchase an Acura used certified vehicle, but the v My experience over at Precision Acura was above and beyond what I expected. I originally went to purchase an Acura used certified vehicle, but the vehicle was sold just shortly before my arrival. Ronnie DuBow was my sales representative, and once I found out from him that the vehicle was sold already, I thought my time spent going to the dealer was a waste but Ronnie proved to me otherwise! We went over the dealers used car inventory but found nothing that attracted my attention, then Ronnie gave me some options on their new car inventory. He walked me through the process and got me into a new Acura TL with a very reasonable price. Ronnie went above and beyond to make sure the process went smooth and I would say it went unbelievable well. This wasn't the first new vehicle I purchased, but the experience was undoubtably the best thanks to Ronnie. More

There are several reasons why I was so pleased with the service Mr. Nain provided. I was late for my appointment secondary to work; however, Sammy was pleasant, professional and convincing. I informed hi service Mr. Nain provided. I was late for my appointment secondary to work; however, Sammy was pleasant, professional and convincing. I informed him that I had been looking for an SUV for several months. He was able to provide me with great comparisons of the other brands such as Lexus, and BMW. I was quite impressed by his knowledge. He made me feel at ease, and he answered all my questions. He really SOLD the car to me, by the end of my appointment, he made me an offer I couldn't refuse. I actually had another appointment with another dealership that very night, and the treatment I recieved was dramatically different. This only convinced me more that I should spend my money on an Acura. Mr. Nain, made the background check, and paper work effortless. My schedule is quite busy; however, he made the whole process STRESS FREE! On the day I picked up my new MDX, he was professional, and had all the paper work ready. This is not my first new car; however, so far it has been my BEST experience. He certainly deserves accomendation! He did a wonderful job. Louisa E Essandoh, M.D. More

I purchased my Acura RX from Precision Acura and I'd definitely purchase another car from this dealership again. The sales person I worked with was able to respond to my questions honestly and professi definitely purchase another car from this dealership again. The sales person I worked with was able to respond to my questions honestly and professionally. The purchase price was very competitive and reasonable. The process of buying the car was quick and easy. More

My wife and I visited all of the Acura dealers in the area, i.e., Bridgewater, Clinton, Springfield, East Brunswick, and Denville. By far we found Precision Acura to have the best price and salesmanship area, i.e., Bridgewater, Clinton, Springfield, East Brunswick, and Denville. By far we found Precision Acura to have the best price and salesmanship. In addition, they have the lowest documentation fee of all the dealerships we visited. Cut Gittelman was the key to ou successful buying experience at Precision Acua. He was knowledgeable, friendly, and povided us with the "space" to make the best buying decision that met our needs. So far, four weeks after our purchase, the same dedication by the sales team has carried over to the service team. Our experience at Precision Acura with Curt Gittelman has been first class!! More

I was shopping several different companies for a new vehicle. I almost bought a car at one of them but a friend of mine reminded me of Acura. First impressions do count a lot. From the time I walked vehicle. I almost bought a car at one of them but a friend of mine reminded me of Acura. First impressions do count a lot. From the time I walked in, through completion (which was well after closing hours) they were most gracious and courteous. Even after the sale Precision Acura of Princeton still maintains a high degree of professionalism and courtesy - usually you receive the tags and registration a month later they had it ready in about a week. They even removed the remaining tape on the window when the tags were installed. I was a quality control supervisor and can tell you word of mouth is still the best advertising. Many of my coworkers like the new car and I praise both Precision Acura of Princeton and Mr. Jim Swett, knowing they will be in very good hands. This is my first purchase of an Acura vehicle, and so far I am very pleased with the car, the dealership and my salesman. Thank you for making this car buying experience a good one. More

I just purchased a brand new 2011 Acura MDX Tech from Precision Acura of Princeton. This is my first Acura and It has exceeded my expectations in every way. Eric Sebar, Tom Gattorno and Mitchell Brenner Precision Acura of Princeton. This is my first Acura and It has exceeded my expectations in every way. Eric Sebar, Tom Gattorno and Mitchell Brenner assisted me with my purchase in a very professional manor. Eric was very knowledgeable about the MDX and all of it's features. I really appreciated the time Eric spent with me to go over the most important features that the vehicle has to offer during delivery. Precision Acura of Princeton has by far some of the best pricing I have seen when it comes to purchasing a new Acura. Precision Acura's website is also top notch. They do a great job updating the new Acura inventory by stating the trim, exterior color, and interior color. I would highly recommend Precision Acura to all my friends and family and would definitely purchase from them again in the near future. I am glad to be a part of the Precision Acura family! Thanks Eric, Tom, & Mitchell, Daniel S. Hillsborough, NJ More

I like the way Mr.Kent and the team at precision acura delt with my purchase they think about the customer and what is in the customers best intrest..when I deside to buy another car I will only deal with delt with my purchase they think about the customer and what is in the customers best intrest..when I deside to buy another car I will only deal with precision acura..I give them a 10 out of 10 of my experience there... thanx to mr. Kent and the team of precision acura More