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Precision Acura of Princeton - Service Center

4.3

45 Lifetime Service Reviews

3001 US Highway 1 South, Lawrenceville, New Jersey 08648

45 Reviews of Precision Acura of Princeton - Service Center

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May 20, 2018

"Ask for Gus aka Gais Chalak"

- sarmani

Gais Chalak is not only knowledgeable but he is a people’s person. He will make you feel comfortable and provide u with an awesome service! Try him! You will be glad you did.

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Recommend Dealer
Yes
Employees Worked With
Gais Chalak
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 05, 2017

"AWESOME Service Department!!! Exceptional Service!!"

- Jkfk1989

We have 4 Acuras. '14 MDX 97k miles; '12 TL 110k miles, '03 MDX 280k miles, '02 TL 296k miles. I would like you to know that the only reason why we continue to purchase ACURAs from the Princeton Acura Dealer is because of their Service Dept. Alan, Mike, Brian, Rodney & Megan are AWESOME!!!!!! They provide EXCEPTIONAL service, they are very thorough and they bend over backwards to take care of me and my cars! They always go above and beyond!! I need to purchase a new car in May and you can be sure that I will purchase my next Acura from Precision Acura in Princeton! Thank you to the entire Service Dept!

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Recommend Dealer
Yes
Employees Worked With
Rodney Breustedt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Giampietro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Allan Sebar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Megan Zelenak
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike Mealey is the BEST! Definitely 5 Stars also!!!!
September 23, 2017

"Best Service Ever Experienced"

- LisaG

My car was hit twice by the same driver who then denied that it was her fault. Her insurance company was not playing fair and told me they did not accept liability. I figured I would have to go through my insurance company so I went to Precision Acura and told Steve what happened and asked him for an estimate. Steve then offered to call the other driver's insurance company. He was able to speak to someone about the claim and got information that they would not give me. The insurance company refused to send someone out to take pictures of my car's damages and kept telling me they would call me, not to call them. In short, Steve took care of everything. I did not have to make any more phone calls and Steve would call me to update me on his progress. Two weeks later, the insurance company called me and said they would pay for all the repairs to my car and that I should go ahead and take the car to the dealership. What Steve did to help me was above and beyond, and showed how very capable and knowlegeable he is. He is also very understanding and takes the time to listen when I tell him about any issues with my car. He then gets them taken care of immediately. Thanks again Steve. My car again looks brand spanking new, the way you know I always want it to look. LisaG

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Recommend Dealer
Yes
Employees Worked With
Steve Matthews
April 23, 2017

"Terrible and poor service "

- Cnmitchell04

I took my car to Acura for maintenance. I had to take it back 3 times because my car was not properly serviced. During the 3rd visit I had to have my car towed there because my car was not serviced by a mechanic who cared. Now they want me to pay over $1,000 to have my car towed back home. They took advantage of a single black mother who depends on her car to provide for her children.

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Recommend Dealer
No
Employees Worked With
Brian Giampietro
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 04, 2017 -

Precision Acura of Princeton responded

My name is Mitchell Brenner and I am the eCommerce Manager at Precision Acura of Princeton. While we sincerely understand your situation, we have gone above and beyond to try to accommodate you. Your vehicle is a 2003 Acura TL with 157000 miles on it which we have repeatedly recommended that you have the timing belt replaced. This is service that you repeatedly turned down. Unfortunately, your timing belt did in fact break and it caused your engine to cease. We offered all kinds of options to try to get your vehicle repaired at the lowest cost possible. We have replaced the timing belt after you authorized it and since then your vehicle has been on our premises unpaid for, since February. You have stopped responding to us and we still have your car which needs to be paid for and picked up. Again, we would love to assist you to the best of our ability but that still would require you paying for the work that was already done as per your authorization.

March 17, 2017

"Herin always has time for me, significant or not"

- LisaG

Herin is the Finance/Business Manager but when I have questions about the car, that don't require a service tech, Herin always tells me to bring it in so he can take a look at it and give me an answer. So far, he has never been wrong. There's a lot I know don't about cars and even though sometimes I feel embarrassed asking, Herin never makes me feel ridiculous or stupid when I ask, He takes the time to explain, and sometimes to show me, whatever it is I need to know. Herin also worked out my deal for me to lease the car and I am very happy with it. I have never once felt that anyone at Precision Acura has tried to take advantage of me.

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Recommend Dealer
Yes
Employees Worked With
Herin Joshi
March 28, 2016

"Did some work while car was being maintained"

- Sergey

Came for a maintenance visit without appointment. It's better to have one for faster service but additional wait was OK for me. Total time was under two hours for maintenance plus wheel alignment. The alignment wasn't part of maintenance but we drive a lot and I had a coupon. Did some work in a quiet room, logged into my firm's network without problems. Had very nice coffee. All good.

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Recommend Dealer
Yes
Employees Worked With
Rodney Breustedt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 08, 2016

"Professionals "

- Bostfamily5

Long term employees that are the best in the business. I am welcomed with familiar faces who treat customers with professional courtesy. From management, to service and sales, you deal with people who care about your needs, and want you to return happily to Precision Acura. I have bought 3 cars through Acura. I am looking for a sedan as my next purchase. The loaner car that I had this recent visit is number 1 on my list. I loved it!

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Recommend Dealer
Yes
Employees Worked With
Brian Giampietro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 07, 2016

"No hassle"

- deb

Friendly, professional staff provide a convenient service experience that makes me not mind and actually somewhat look forward to bringing my car in for service. (The coffee is good too:)

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Recommend Dealer
Yes
Employees Worked With
Brian Giampietro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Megan Zelenak
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 07, 2016

"2004 owner - Service"

- 2004owner

Mike Albert is a very personable person and explained what needed to be done. I have dealt with him for about 4 years. MY appointment were on time.

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Recommend Dealer
Yes
Employees Worked With
Mike Albert
March 05, 2016

"Excellent service "

- Puravmegha

Very curtious, on time. Reason I keep coming back here. The experience is unmatched. Flexible scheduling. Quality of work is also excellent. This is my go to place for anything car related.

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Recommend Dealer
Yes
Employees Worked With
Brian Giampietro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jackie Kelly
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