Premier Chevrolet of Buena Park

Not a very pleasant experience at all. I almost closed the deal on a 2025 suburban they have been trying to sell and get rid of since Aug of last year. Once it came down to the financing, I almost closed the deal on a 2025 suburban they have been trying to sell and get rid of since Aug of last year. Once it came down to the financing, that's when the deal soured. I'd been shopping around for a few months at all the Chevy dealerships in the area and finally decided to go with the Suburban at Premier Chevy. What a big mistake on my part. Rowan and Derek were very professional and smooth talkers throughout the whole process until an assistant manager named Mike, took over the transaction. Mike was very rude, unprofessional, no personality, and very arrogant, Both Rowan and Derek promised that Premier Chevy had 10 to 12 banks they work with to get customers the best rates for their purchase, this Mike guy acted like GM financing is the only bank available. Mike didn't know I did my homework the day prior to my visit and found a few banks that had way better rates than what he was pushing on me. It was late on a Saturday night, and Mike started using his strong-arm tactics, saying I must take the deal now, because it's the last day of month and all discounts will expire if I don't. At that point I knew I was being taken. I ask what about other finance options, because I have excellent credit and an over 800 FICO score. Again, Mike lied and insisted that the 6.2% GM Finance rate was the best out there. Mike was determined he was the expert and would not allow me to talk, He rudely interrupted me every time I spoke and would never reason with me. I find that very unusual for a person in his profession that hhas no customer service skills whatsoever. He got up and just walked away and thank God I never made this purchase. I was able to get a much better deal from another Chevy Dealership that treats their customers with respect professionalism and kindness. Funny thing about this is once all the smoke cleared, a few days passed then I tried to contact Derek several times to get the name of this assistant manager. Both on his office number and his personal cell number that he gave me, Derek was nowhere to be found, after leaving voicemails, emails, text, and even having other employees page him to come to the phone when I called. I finally decided just to go back and talk to him there. When I arrived, again he hides and they send out a guy named Wes to chat with me. Wes is as bad as the others; he plays dumb and ask me how I can help you. i mentioned this is simple, I was just there to get the name of the assistant manager. Up to that point I did not have his name. This Wes guy told me he didn't know. So, I asked him Derek is the one who knows but again Wes won't budge as far as just asking Derek who by the way is hiding out. Anyway, Wes tells me it may be some guy name Mike who has thin skin so that's why this all happened. My recommendation is if you visit this dealership to purchase a vehicle, be aware of all the sketchy people that you may have to deal. I never seen such mess in any dealerships in my life. I've probably purchased new vehicles throughout my lifetime from other dealers, and this was by far the worst ever. I don't even know if the name of this assistant manager is Mike, all I got is what this Wes guy was telling me. Wes refused to ask Derek for me. They all lie over something so simple. More

A service advisor named Angelina is awesome. She is very informative. Update me constantly about my car repair status. She is very informative. Update me constantly about my car repair status. More

Good experience with the service team. They were able to help with what was needed They were able to help with what was needed More

Bad customer service. Bad customer service. Bad customer service. Bad customer service. Bad customer service. Bad customer service. Bad customer service. Bad customer service. Bad customer service. More

I just wanted to leave a note about the garbage experience I had with the service department at this dealership. First of all no one answers the phone. There is supposed to be a free shuttle servic experience I had with the service department at this dealership. First of all no one answers the phone. There is supposed to be a free shuttle service, but if no one answers the phone then you can't call them to come and pick you up. Also they only run the shuttle till 11am or something which is not very convenient at all. I ended up having to uber in both times which amounted to $40 out of my pocket. Secondly, there are no service loaners so we were out of a vehicle for 3 weeks. Thirdly, after a couple of week had passed I had texted my service advisor on two separate days to try and figure out where my vehicle was and I was not able to get any answer, after this I called but no one picked up the phone and I left a message on the machine... which was never returned... Finally I did get a call that the truck was finished... and I told them that I needed a couple of days to get over to the dealership... I was told that I needed to pay immediately or I would begin to incur storage fees. I was also surprised at the high price that I paid for the service requested, when I complained and wanted an oil change or a discount, I was told that I would get one in the final bill... but this never occurred. When I came in to get the truck there was no one at the service desk to talk to. I brought this truck to the dealership because I needed the airbag recall and needed a few other things fixed. I didn't take it to an independent shop because I wanted things to be done correctly! This did not happen. The trim pieces that I paid out of the nose for look like they are spray painted by a teenager and are put onto the truck crooked! In addition, I was warned that my free airbag replacement might crack my dashboard.... which sure enough... there is a huge split in the driver's side now. So just overall very disappointed... I expected more from Chevy for the price paid. Hopefully this is not the experience that is the norm nowadays... :-( More

Great service and welcoming sales agent . i was pleased with my service and help that day i was pleased with my service and help that day More

The dealership employees were very helpful very friendly. We had to get experience.. thank you you’re a good customer service. We had to get experience.. thank you you’re a good customer service. More

Melissa was AMAZING, She made purchasing our vehicle hassle free! She was sweet, knowledgeable and did everything that she could to get us into our new vehicle. I am very happy with the vehicle that we hassle free! She was sweet, knowledgeable and did everything that she could to get us into our new vehicle. I am very happy with the vehicle that we chose and the customer service from Melissa! She deserves a rating of 10+++!!! More

Customer service and the service department very excellent and they also cleaned my car. Keep up the good work. excellent and they also cleaned my car. Keep up the good work. More

8:00 am appt for a simple oil change. Took 1 hour and 15 minutes. Lily M was offering a 29.95 oil change but of coarse my 2019 Blazer uses synthetic oil so it was 85.00 bucks. Gotta a Took 1 hour and 15 minutes. Lily M was offering a 29.95 oil change but of coarse my 2019 Blazer uses synthetic oil so it was 85.00 bucks. Gotta a free car wash outta of the visit so it wasn’t all bad. More