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Premier Chevrolet of Buena Park

Buena Park, CA

3.4
322 Reviews

6692 Auto Center Drive

Buena Park, CA

90621

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Showing 322 reviews

October 07, 2024

The worst service department ever! Over 3 hours for an oil change and that was with an appointment ! Will never be back More

by Carissasc
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept on a saturday
August 31, 2024

Excellent service as always. Randy is certainly exceptional, hands down. He always goes above and beyond and listens and is a great communicator between the customer and the auto More

by Cr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy D
July 27, 2024

Derek Stuart, is an awesome sales person, he has so much patience with me and my daughter. He explained everything in detail even taught me a couple of things. He genuinely cares about his customer. He even More

by Marvin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Stuart
July 06, 2024

Going to car dealerships can be overwhelming and stressful. I did not experience those feelings going to Premier Chevrolet of Buena Park. The staff are kind, professional, respectful, informative, a More

by Edvard
Recommend Dealer
Yes
Employees Worked With
Shayan
July 06, 2024

Going to car dealerships can be overwhelming and stressful. I did not experience those feelings going to Premier Chevrolet of Buena Park. The staff are kind, professional, respectful, informative, a More

by edvardkeshishyan
Recommend Dealer
Yes
Employees Worked With
Shayan
April 09, 2024

If I could give negative ratings, I would. I brought my vehicle in, and more damage was caused. I tried to resolve the issue with the “Customer Experience Manager” who refused to ever call bac More

by Andraya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan, Armando in service. Sandra in Customer Experience. Matt Oberly a- General Manager
Apr 10, 2024 -

Premier Chevrolet of Buena Park responded

Hello Andraya, we regret to hear that your experience with us was not a more positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to Sandra Telles at stelles@chevybuenapark.com. We look forward to hearing from you.

Apr 10, 2024 -

Andraya responded

I left three messages for Sandra and then GM Customer Service spoke with her as well and she told them she would reach out and never did. I called Sandra and Left messages on 3/22/24, 3/25/24, and 3/26/24. None of which were ever returned. I called GM Customer service to assist with the issue. They spoke with her on 4/1 and reassured me that Sandra would be reaching out. She has never once reached out to return my messages nor the direction of GM Customer Service.

January 11, 2024

Worst after Sales Service - My niece and I purchase a 2021 Chevy Trax from Derrick at this dealership. It was a pleasure working with Derrick, he made sure the sales process was smooth. A couple of weeks More

by kagrahar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randy, Derrick
Jan 11, 2024 -

Premier Chevrolet of Buena Park responded

Hi there, it's upsetting to hear that your experience was anything but stellar. We would like the opportunity to make this up to you. Please reach out to Sandra Telles at stelles@chevybuenapark.com so we can make your experience a positive one.

December 27, 2023

I had a broken side mirror on my Chevrolet so I went to Premier Chevrolet. The service writer told me I needed one or two parts to make the repair but they would have to be ordered. So I paid in advance fo More

by chief9704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve
Dec 27, 2023 -

Premier Chevrolet of Buena Park responded

Hi, we're disappointed to hear of the negative experience you had at our location. We would like an opportunity to restore your confidence in our services. Please reach out to Sandra Telles at stelles@chevybuenapark.com and we will work towards resolution!

September 15, 2023

If you're in the market for a dealership that excels in playing games and attempting to take advantage of customers, look no further than Premier Chevrolet. My recent visit to this dealership was marred by More

by The Real Deal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
IRA sales, CHRIS RAHANNA manager, STEVE ANEMA controller, TY OBERLY General/ internet Manager
Oct 05, 2023 -

Premier Chevrolet of Buena Park responded

Hi there, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to Sandra Telles at stelles@chevybuenapark.com. We look forward to hearing from you.

September 15, 2023

CONTINUED. .. I walked out laughing, knowing that they don't intend on selling any vehicles based on these poor sales tactics. CHRIS RAHANNA thought someone wi More

by The Real Deal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
IRA sales, CHRIS RAHANNA manager, STEVE ANEMA controller, TY OBERLY General/ internet Manager
Oct 05, 2023 -

Premier Chevrolet of Buena Park responded

Hi there, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to Sandra Telles at stelles@chevybuenapark.com. We look forward to hearing from you.

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