Premier Chevrolet of Buena Park

A great exciting experience My sales associate was a tremendous help, management worked with my needs and staff was overall friendly. They made this a great exciting experience My sales associate was a tremendous help, management worked with my needs and staff was overall friendly. They made this a great exciting experience to purchase a new vehicle. More

Thank you Premier Chevrolet of Buena Park! I had such a great experience buying my brand new car! Excellent customer service, great people! I had a blessed experience! I recommend it! Latino pe I had such a great experience buying my brand new car! Excellent customer service, great people! I had a blessed experience! I recommend it! Latino people helping Latinos and everyone! More

Thank you Buena Park Chevrolet!! I was very impressed when I came into this dealer you'll meet the most amazing people. Thank you so much Buena Park Chevrolet for helping me and my hu I was very impressed when I came into this dealer you'll meet the most amazing people. Thank you so much Buena Park Chevrolet for helping me and my husband. I would recommend this location to anyone that's in the market for a new car. Thanks again!! Jonathan Soto. More

Lack of communication and Service Purchased a car recently, dealt with Sam (salesman). Car was sold with issues without making me aware of them and had to drive back and forth to try a Purchased a car recently, dealt with Sam (salesman). Car was sold with issues without making me aware of them and had to drive back and forth to try and get them fixed, only to have them tell me to go elsewhere to get them fixed. Thankfully another dealership helped fix the issues and Sam just read my messages and never replied back. Lack of service. . . More

Horrible The worst customer service experience I have ever received. The operator answering the phone was extremely rude. And the service department is a jok The worst customer service experience I have ever received. The operator answering the phone was extremely rude. And the service department is a joke. I left my car there to only have it go in for minor fixes, I was told I could pick up my car after service was closed. I call to ensure around 530pm. There was nothing communicated, so now I have no car for the weekend when I should have had my car the day of. I ask to talk to manager to see if maybe I could receive my car somehow or even my work keys attached the my keys. Apparently AJ OR AD was "busy" didn't ask for a call back number or even hear my voice. Because he was too "busy" I received far better service at the puente hills chevy. MIND YOU I BOUGHT THE TRUCK AT THE BUENA PARK CHEVY. Their customer service here has been horrible since I've bought the car. More

Horrible Dishonest Service Dept Premier Chevrolet, Buena Park I took my vehicle in for service and some minor issues on Wednesday and they say they are to busy to look at my car unt Premier Chevrolet, Buena Park I took my vehicle in for service and some minor issues on Wednesday and they say they are to busy to look at my car until Thursday, fine I don't have an appointment. On Thursday at 6:00pm I received a call from the advisor telling me most of the issues I have are not covered under the CPO warranty, but that since it's a long weekend they are short handed and the rough idling and oil smell takes a little time to diagnosed, to call on Friday and speak to Sergio Rival who is the Assistant Manager since he was not going to be in. I called on Friday at about 4:00pm and Mr. Rivas tells me that it is going to cost me $120.00 per item that they have to diagnose. This place has the worst customer service I have ever seen and they just try to scam you at every turn, also my vehicle was not looked at all, the odometer did not move at all from when I dropped it off. Why did they leave without a vehicle for 3 days? Stay away from this place and you will be happy More

Nice People, Excellent Service My son did not plan on getting a new car when we perused the lot however, the offer made and the service we received from Chad was too good to walk aw My son did not plan on getting a new car when we perused the lot however, the offer made and the service we received from Chad was too good to walk away from. The staff was so nice and very friendly. But the extra effort extended by Chad, who came back in on his day off to help close the sale, was more than appreciated. My son will more than likely be a long time Chevy customer due to this experience; his first car buying experience. Thank you Chad! More

SERVICE FAIL!! 9 am appointment Confusing, I stood in service area (two men behind cashier not assisting anyone) for 10 minutes no one said 'hello I'll be right with you' finally I'm Confusing, I stood in service area (two men behind cashier not assisting anyone) for 10 minutes no one said 'hello I'll be right with you' finally I'm noticed and despite making 9 am appointment it didn't show on computer.. I asked to be called on cell phone when vehicle was ready after making four phone calls leaving msgs for service dept, finally front receptionist helped me get a call back at 3:45 pm paper work revealed my car was finished at 1:50pm!!! I think 5 hours for an oil change plus 1.45 hrs to be notified, and no wash after almost 7hrs is beyond ridiculous! But wait, when I picked vehicle up I was again made to wait 10 minutes while guys chit chatted not helping anyone, finally a mechanic got tired of me being ignored asked me for my last name and got my vehicle/reciept, so no help from Jay or the other guy who was not with a customer! Had 5 leases before this and never ever experienced lower quality of service. Never again. More

FAIL! by the numbers - worst car buying experience ever. Reason for visit: Traded in 07' Tahoe for 15' Tahoe. Fail #1: Salesperson is an idiot and not knowledgable about vehicles sold there and almost lost Reason for visit: Traded in 07' Tahoe for 15' Tahoe. Fail #1: Salesperson is an idiot and not knowledgable about vehicles sold there and almost lost our sale. Used sales manager had to step in to salvage the deal. This manager guy it turns out is the best they have. Fail #2: Had to wait 3 hours! for finance, so we were told to get food "on them" to be later reimbursed by check, This got screwed up and we were given cash by manager upon next visit a week and a half later. Fail #3: Replacement parts to fix my new (used) car were supposed to be ordered but were not and my Tahoe ends up being in their shop 2 weeks. I had to call throughout this time to determine when I could pick it up. At this point, they have had the vehicle longer than we have. Fail #4: I finally go to pick it up and is still not ready or complete. Had to wait at the dealership an additional 6 hours to complete additional issues. Fail #5: "In stock" floor mats that should have been ordered back in February finally arrived to my house Mid April. The worst Fail of them all: The lack of communication by everyone that works at this dealership. No one knows or cares what anyone else is doing. I really feel that this place stays in business in spite of itself. Sales, finance, and parts sales all suck extremely hard but THEIR SERVICE DEPARTMENT IS EXCEPTIONALLY AWFUL for reasons too numerous to list. Customer service is a joke and so is the woman responsible for it-i guess surfing the internet takes priority. I really hate Premier Chevrolet of Buena Park. Derik, thanks for doing the best you could. *sigh* More

Do not recommend I had a terrible experience with this dealership. I had an appointment with a representative for Monday morning at 8:15 AM. The representative who I m I had a terrible experience with this dealership. I had an appointment with a representative for Monday morning at 8:15 AM. The representative who I made the appointment with did not show up so I left my car with a different technician. I ordered an Uber to work, spending $10 on the ride to get to work. I did not receive any form of communication in regards to the status of my car on Monday or Tuesday. I called on Tuesday afternoon and the technician who I left my car with put me on hold and then came back on the line and said, "hold on" to which someone completely different picked up and said that he had been called into a meeting and would need to call me back. I did not receive a phone call back from that technician. I finally called on Wednesday morning and asked to speak to the manager. I was transferred to his voicemail. I communicated on the voicemail that it had been 2 and a half days and I still had not even received a diagnosis, let alone the solution to the problem and that I would like to pick up my car and take it elsewhere. I then received a diagnosis by about noon on Wednesday and the reassurance that the car should be fixed by 1 PM. I came by the dealership at 5:45 PM on Wednesday and the car was still not done. I waited for about a half hour and then could finally take it. I understand that dealerships get busy and possibly even behind in their orders, however this needs to be communicated to the customer at the time that it is being dropped off so that I could have planned accordingly. Very disappointed in the customer service at this dealership and definitely will be taking my business elsewhere in the future. More