Premier Chevrolet of Buena Park

Totally disrespectful, misleading, discourteous My wife and I went out on a Saturday with the thought of trading in and up to a newer model Volt. Stopped by and shopped at the local dealers in San My wife and I went out on a Saturday with the thought of trading in and up to a newer model Volt. Stopped by and shopped at the local dealers in San Diego. This car was not to be found. So we shopped "up north" and found 5 of them. My wife contacted a salesman at Premier the night before and they had been in contact a few times Friday night into Saturday morning. After finding out that this car was no where to be found in San Diego area, we headed north to Premier. My wife is ecstatic! Elated! Pen in hand, pocket book at the ready and me and my credit card ready to make the deal. No one knew we had money down, and we weren't about to tell anyone until later. On the way north, about 97 miles and almost 2 hours in traffic, we were in contact with the salesman telling him we were on our way. It's late afternoon, long day and driving through all that traffic! When we got there the car of her dreams was in the lot. The salesman even came out and started talking shop with us. Even shook our hands (which I don't do if you know what that really means). after a few minutes of talking he went in to "run the numbers". Not even 5 minutes later, some other guy comes out of nowhere and says, "You're the San Diego couple, huh?" We answered to the affirmative. He replied, "This car just sold 2 minutes ago!" He laughed a bit to himself and walked away. (How in the world did HE know we were from San Diego?). Salesman came back out and started talking like we were going to work on buying the car. We informed him that the car had sold, and he acted surprised. (Good actor, too). He started saying how he couldn't stop someone else from purchasing the car, how he is Christian, and how he has an appointment at a UFC fight coming up later. My wife was so let down so much she started crying. I don't think it was so much about being disappointed in the idea of her dream car floating away, but mostly the fact that it's illegal to do to that salesman what came to mind. Cons: We had a "friends and family" code/discount. He never told us what it was. Percentage or dollars. We had a Costco discount. Same thing. We had a military discount. He didn't care. We had a USAA discount. Didn't faze him. We had a large down payment if and when the time came. Didn't get that far. We asked his floor manager's name. He hesitated and wrote a name down. Who knows if it's correct? In touch with this salesman 5 times on the way up from San Diego. Promised the car would be there when we arrived. Sold while we were in transit. We were told that we could drop our standards for a lesser model. Why? We had the highest model made in 2013! Why go lower? Didn't run a credit report on us. Our credit scores are "way up there". Sure, we were upside down in the car we were trading in. But we also had the money to cover it and break even. More

Service dept. Had 8.00am app. For oil change,by 9:45 car had not been touched.requested car back & got a"sorry bout that" and left.if they don't have the time don't Had 8.00am app. For oil change,by 9:45 car had not been touched.requested car back & got a"sorry bout that" and left.if they don't have the time don't make the app. More

First-Time Buyer Called ahead of time to ask if they could help. Said of course stop by. We did. Fell in love with a 2015 Double Cab Chevy Silverado. Did paperwork and Called ahead of time to ask if they could help. Said of course stop by. We did. Fell in love with a 2015 Double Cab Chevy Silverado. Did paperwork and gave us the boot. They said if they couldn't help us no other Chevy dealer would. Called Simpson Chevrolet of Garden Grove asked us to come in and we left with the same truck with a lower price and a great customer experience. More

Incredible experience for a 1st time buyer I was a first time buyer and I came by to check out their used car lot. Jesse Ortega and Zareh Chiranian were so attentive. They provide GREAT custome I was a first time buyer and I came by to check out their used car lot. Jesse Ortega and Zareh Chiranian were so attentive. They provide GREAT customer service here and I never felt uncomfortable. They were honest and kind. I left with a used (12,000 miles) 2015 Malibu 2LT. I will always recommend this place. Thanks for making my first time great Premier Chevrolet! More

waste of time 3 sales man called me told me they were going to see what car they had on the lot for me each time no call back. dont get your times wasted by the 3 sales man called me told me they were going to see what car they had on the lot for me each time no call back. dont get your times wasted by these people that have no conscience about telling a lie to a customer that is trying to buy a vehicle More

I would NOT recommend this Dealership to anyone as I have with others in the past. They don't spend the time to explain final car cost, APR nor any other questions that you have. If it's not an "easy" sale f with others in the past. They don't spend the time to explain final car cost, APR nor any other questions that you have. If it's not an "easy" sale for them, they'll ignore you to the fullest. This has been a horrible experience and I plan to take my Camaro SS search elsewhere. Ernest was a cool guy, but won't answer questions that I have. Ana called me and wanted me to stop in, but I couldn't that day. She said she would call me back, but I haven't heard from her. The Sales Manager called me and told me that Ernest would give me a call.......still waiting for that call Ernest! If this is how they plan to do business, they won't be around for too long. They get you in with the "lifetime warranty" offer, but what good will that do anyone if they continue to business this way? Not a good business practice for a dealership that wants to stick around. More

Penske Chevrolet Buena Park made my life easy when it came to purchasing a car. I had spoken with 5 other dealerships about the Chevy Volt and none of them impressed. So when I called Penske my expecta came to purchasing a car. I had spoken with 5 other dealerships about the Chevy Volt and none of them impressed. So when I called Penske my expectations were low. However, from the moment he picked up the phone, Paul Munoz treated me with courtesy and was even willing to deal over the phone. After consulting sales manager Otto Samayoa, they made me a terrific offer that no one had come close to making. Most importantly, they never balked at the numbers I gave them after researching the price on the vehicle. After I made the purchase that night, Paul Munoz took alot of time with me demonstrating the Volt's features, and even invited me back the next day to finish up. This has been the best car-buying experience I've ever had -- thank you Penske Chevrolet of Buena Park!! More

We were very happy with Penske! We had no plans of buying a car that day, were just out looking around, but they presented a price and terms that we just couldn't walk away from. The car is beautiful buying a car that day, were just out looking around, but they presented a price and terms that we just couldn't walk away from. The car is beautiful, and the agency made what is normally a stressful experience a real pleasure! We would definitely use them again, and would not hesitate to refer them to our family and friends! Thanks, guys! :) More

Cal was the first person that I met as I walked into the dealership. He was a low key friendly man that made it clear that he was there to help me and not to pressure me into buying a car. Cal is a great li dealership. He was a low key friendly man that made it clear that he was there to help me and not to pressure me into buying a car. Cal is a great listener and was very clear as to what he knew and what he didn't. He did not try to act but was very comfortable being himself. The more "manager type, Otto, was also very nice and a tougher negotiator. That's his job. I am very happy with my purchase More

I went to look at the new Camaro & ended driving one home.The people wewe on top of there game.great place to shop for a car new or used. home.The people wewe on top of there game.great place to shop for a car new or used. More