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Premier Chevrolet of Buena Park
Buena Park, CA
355 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 355 reviews
December 03, 2024
Ivan was more than patient with us when it came to picking out the right vehicle for us. He was very professional and kind. I will and would recommend this dealership, because the entire staff was fri picking out the right vehicle for us. He was very professional and kind. I will and would recommend this dealership, because the entire staff was friendly and professional. More
by Lolosoccer14
Employees Worked With
Ivan Hernandez
November 25, 2024
We received excellent service at Premier Chevrolet! We were greeted by salesman Broady who was helpful and knowledgeable throughout the process. Sales manager Chris also delivered excellent customer We were greeted by salesman Broady who was helpful and knowledgeable throughout the process. Sales manager Chris also delivered excellent customer service! Rick from finance was fast and informative. Great experience overall. Thank you Chevy of BP! More
by albert49campos
Employees Worked With
Broady, Chris, Rick
August 31, 2024
Excellent service as always. Randy is certainly exceptional, hands down. He always goes above and beyond and listens and is a great communicator between the customer and the auto Randy is certainly exceptional, hands down. He always goes above and beyond and listens and is a great communicator between the customer and the auto technicians. Even when we run into hurdles, he understands both sides and works to get an and reasonable solution for all. Will definitely return here as long as he’s around! More
by Cr
Employees Worked With
Randy D
July 27, 2024
Derek Stuart, is an awesome sales person, he has so much patience with me and my daughter. He explained everything in detail even taught me a couple of things. He genuinely cares about his customer. He even patience with me and my daughter. He explained everything in detail even taught me a couple of things. He genuinely cares about his customer. He even bought my daughter and I a burger and fries just to make her happy. That’s great customer service if I ever buy a car again I’ll make sure to come see Derek Stuart at Buena Park. As far as I concerned he is the sales person of the year and even the regions. More
by Marvin
Employees Worked With
Derek Stuart
July 06, 2024
Going to car dealerships can be overwhelming and stressful. I did not experience those feelings going to Premier Chevrolet of Buena Park. The staff are kind, professional, respectful, informative, a stressful. I did not experience those feelings going to Premier Chevrolet of Buena Park. The staff are kind, professional, respectful, informative, and you'll not feel pressured in buying or leasing a car. My wife Tina and I recently leased our second car from Premier Chevrolet of Buena Park. Shayan assisted us. He is a great person, professional, helpful, respectful, patient, and very kind. It was a pleasure meeting and working with Shayan. Don't get me wrong the entire staff is great, but I highly recommend asking to work with Shayan. I highly recommend anyone visiting here because it's a great dealership. I have had a great experience doing business with Premier Chevy of Buena Park and plan on being a returning customer. Save yourself the time and don't go to another dealership to buy or lease a car. Thank you Shayan and Premier Chevrolet of Buena Park! More
by Edvard
Employees Worked With
Shayan
April 09, 2024
If I could give negative ratings, I would. I brought my vehicle in, and more damage was caused. I tried to resolve the issue with the “Customer Experience Manager” who refused to ever call bac I brought my vehicle in, and more damage was caused. I tried to resolve the issue with the “Customer Experience Manager” who refused to ever call back or even have a conversation about my concerns. They caused so much damage and lost my trust in anything that I had the car taken elsewhere to be fixed. Do not trust this dealership’s service dept at all. They created a larger problem than what I had when I brought the car and then tried to blame it on me. They won’t communicate and certainly won’t accept responsibility for their actions. Even the CEM won’t call despite being told by GM Customer Service to reach out to try and resolve this. More
by Andraya
Employees Worked With
Alan, Armando in service. Sandra in Customer Experience. Matt Oberly a- General Manager
January 11, 2024
Worst after Sales Service - My niece and I purchase a 2021 Chevy Trax from Derrick at this dealership. It was a pleasure working with Derrick, he made sure the sales process was smooth. A couple of weeks 2021 Chevy Trax from Derrick at this dealership. It was a pleasure working with Derrick, he made sure the sales process was smooth. A couple of weeks later my niece had an accident and the car was towed to the dealership, The dealership took about a week and told us that it requires a brand new transmission about $9-11k. The insurance adjustor approved an used transmission and we had no issues. 30 days later, the dealer service manager has not repaired the car. Last evening, he told us that he finally put the car on the ramp and found that additional parts were needed and now we need to wait for the insurance adjuster to come back and take a look. We have run out of the rental car allowance from the insurance company. I emailed several times to Derrick and the service department, no response. My niece is new to the country and they are giving her some lame excuses. This is the first chevy in the family and now I understand why folks prefer the toyotas and the hondas. Our family is a toyota and a honda family. Long story short, it seems like once they sell you the car, they care less about the service. Those who care about after sales service, I would not recommend this dealership. More
by kagrahar
Employees Worked With
Randy, Derrick
