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Premier Chrysler Dodge Jeep Ram of Buena Park

Buena Park, CA

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rated
229 Reviews

7301 Artesia Blvd

Buena Park, CA

90621

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Showing 229 reviews

May 02, 2024

WARNING parts department tried to copy my credit info and drivers license FRAUD SaturdaymorningApril2724 SOMETHINGgoingONthere More

by Vintageforsale57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Check your cameras in the parts department you have a problem with the staff in parts credit card fraud
May 03, 2024 -

Premier Chrysler Dodge Jeep Ram of Buena Park responded

Hi there, we regret to hear about the situation you have described. Thank you for bringing this matter to our attention. Our manager would really like to speak with you more regarding this matter. Please reach out to Lorena Morena lmoreno@premiercdjrbuenapark.com. We look forward to hearing from you.

March 16, 2024

Francis didn’t explain how 4xe works , his customer service is very bad . 4xe goes only 25 miles on hybrid mode but he never explain . 4xe is very bad heep More

by SINGH
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Francis
Mar 18, 2024 -

Premier Chrysler Dodge Jeep Ram of Buena Park responded

Hi Singh, we're sorry to hear you've left our dealership unsatisfied with your recent experience. Please reach out to Marcos Fernandez at mfernandez@premiercdjrbuenapark.com when you can so we can address this situation directly. Thank you and have a great day.

Mar 19, 2024 -

SINGH responded

Emailed but got no response

December 17, 2022

******BUYER BEWARE****** I purchased a Jeep Wrangler Rubicon on November 1st. My salespersons name was "Neftali Alba" aka "JR" and "Raul" who was the Finance guy. Since when does a Finance guy get invo More

by hedoboy007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Agustin Galeana, Neftali Alba aka "JR", Raul, Montana
Dec 17, 2022 -

Premier Chrysler Dodge Jeep Ram of Buena Park responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Please reach out to Marcos Fernandez (mfernandez@premiercdjrbuenapark.com) when you can so we can address this situation directly. Thank you and have a great day.

Dec 19, 2022 -

hedoboy007 responded

Responding to this Marco person will not change the outcome of the next customer who enters that building and receives similar treatment. 4 years this dealership has been open, and in those years racked up enough bad ratings to make anyone run if they do their research.

July 22, 2022

I wish I would've read reviews from others before buying here. We've bought & leased plenty of cars, never actually been called a liar from Patty in Finance when we asked her to correct the agreed on terms More

by neverbuyingfromPremier again
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patty in Finance, Augy the GM, Miguel the salesman
Jul 22, 2022 -

Premier Chrysler Dodge Jeep Ram of Buena Park responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to Lorena Morena (lmoreno@premiercdjrbuenapark.com). We look forward to hearing from you.

Jul 22, 2022 -

neverbuyingfromPremier again responded

Really? I doubt it. Augy the manager wanted to call the police on me, rather than let me illustrate to him, using the paper he was trying to show me, why logically he was incorrect. We have a case number and would like the regional area manager's name and contact information please.

June 07, 2022

In a short note. Please full story on their google reviews. They sold us a lemon. Refuse to help us. Waited over 3 month to get back to us. The suv at 3k miles has More

by Vicarf
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Augy Galeana
Jun 07, 2022 -

Premier Chrysler Dodge Jeep Ram of Buena Park responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to Lorena Morena (lmoreno@premiercdjrbuenapark.com). We look forward to hearing from you.

May 06, 2022

SERVICE DEPARTMENT IS TRASH! DROPPED OFF MY CAR TO GET A LEAK FIXED. SERVICE ADVISOR SAID THEY WOULD CALL AND GIVE UPDATES BUT THEY NEVER DID INSTEAD I WAS THE ONE CALLING THEM. More

by MARCLIU23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
BRENTEN
May 09, 2022 -

Premier Chrysler Dodge Jeep Ram of Buena Park responded

Hi, we regret to hear about your experience with us and completely understand your frustration. Please reach out to Thomas Duffy (tduffy@premierdcjofneworleans.com) when you can so we can address this situation directly. Thank you and have a great day.

April 09, 2022

This dealership lists cars for what looks like a good price on autotrader just to get you in the door. Once you test drive a vehicle they tell you their autotrader listings aren't real and jack up their More

by Disappointed818
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Harris, Keith Allison
Apr 11, 2022 -

Premier Chrysler Dodge Jeep Ram of Buena Park responded

Hi, we understand your frustration and truly apologize for the inconvenience this has caused you. Our manager would really like to speak with you more regarding this matter. Please reach out to Lawrence J Morreale (LMorreale@premierdcjofneworleans.com). We look forward to hearing from you.

February 08, 2022

Thank you to Derris, Moe and Mario for dealing with my parents and staying after closing to get me my dream car!! More

by Thatoneperson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derris Day, Moe Reyes, Mario Moreno
Feb 09, 2022 -

Premier Chrysler Dodge Jeep Ram of Buena Park responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience. Please don't hesitate to reach out to us if there's anything more we can do!

January 08, 2022

took 4 days to fix 3 simple recalls..... the driver side floormat was saturated wet whenbi picked up the vehicle.. so they obviously left the window down during the rain this place is an incompetant mess!! More

by gasiusmaximus
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenton Spikes
September 08, 2021

Service is horrible, service advisor Giovanni Valerie is more interested in diagnosis from his chair than helping customers, I have a 2015 2500 diesel truck and a 2018 JLU Rubicon so between the two vehicle More

by akamai007@roadrunner.com
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Giovanni Valerio
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