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Premier Chrysler Dodge Jeep Ram of Harvey

Harvey, LA

4.3
1,816 Reviews

1660 Westbank Expy

Harvey, LA

70058

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1,816 Reviews of Premier Chrysler Dodge Jeep Ram of Harvey

June 02, 2016

Great Experience I would like to personally thank Ray Brandt Dodge for outstanding experience I had purchasing my vehicle on May 31, 2016. The whole entire staff welc More

by John54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus, Marty, Ricky
Jul 13, 2016 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

John54 thank you for taking the time to share your very thoughtful review of our dealership. We're so pleased that Marcus, Marty and Ricky not only met but exceeded your expectations in providing your family such an enjoyable purchase experience. We recognize that you have many options when shopping for a vehicle and we thank you for giving us the opportunity to earn your trust and ultimately your business. Thank you for choosing Ray Brandt Dodge Chrysler Jeep Ram. Enjoy your new Renegade!!

March 12, 2016

Business done the right way I purchased a Ram 1500 a few weeks ago, and I couldn't be more pleased with my experience. These guys are the real deal. Robert LeCour was my salesman More

by kchris188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert LeCour and Oscar Rico
March 05, 2016

Best sales man Quinn Mitchell good deal ,good service Good service rebates and sales. I rate Quinn Mitchell from 1- 10 i rate him a 15 and above he was really respectful,well mannered he also offer us co More

by Votequinnmichelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinn Mitchell a great sales person
February 23, 2016

Excellent and well employee I purchase a 2016 Dodge Challenger from.Ray Brandt Dodge dealership. My experience was tremendously great. My Sale Rep Denzel Mitchell was very infor More

by Marie55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denzel Mitchell
January 26, 2016

Terrible Customer Service - Stay Away! Where to start? This review is for the sales/financing dept. of the used car section. I worked with Ricardo (who was great and has nothing to do with More

by Mary C.
Recommend Dealer
No
Employees Worked With
Marty
January 08, 2016

Terrible Service I went to this delearship today to purchase my wife the 2016 Grand Cherokee only to get no service. We parked directly in front so clearly they could More

by mrcoolpop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Jan 26, 2016 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Hi Mrcoolpop - We apologize for your experience at our dealership. Our goal is to greet every customer as soon as they arrive, so that we can address your needs and help you find the right vehicle for you. We have forwarded your comments to our general manager, Mike Canales, for follow-up. Please let us know if there's anything else we can do to help!

December 18, 2015

Worst customer service ever! I purchased a new jeep cherokee 10/4/14, like one other person on this site, they asked us to come in and sign a new contract due to an "error" on the More

by No more jeeps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cochise, Mike Canales, Vladimir Joseph
Jan 26, 2016 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

We apologize for the miscommunication from our finance department regarding the refund of your GAP and AMBI policies. We are happy to work on the customer's behalf to request the refund from the insurance company; however, we cannot control the response time of the insurance company, and are unable to issue any refunds until we receive payment from the insurance company. We apologize for any delays you have experienced, and for the frustration this situation has caused. Please let us know if there's anything we can do to turn your experience into a five-star one!

January 10, 2015

These people are con artist!!!!!! We went to the dealership to lease a new vehicle and traded in our old vehicle. When the deal was done they wrote us a I owe you for $3000.00. Two w More

by Nikki
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Vladimar Josesh/ Chantele Britton / Mike Canales
Jan 29, 2015 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Hi Nikki - We apologize for the misunderstanding regarding your trade-in and the lease agreement on your new vehicle. The lease process can be very confusing, especially when there’s a mistake in the paperwork. When you leave the dealership with your new vehicle, the last thing you want to hear is that there’s an issue with your agreement that needs to be corrected! We understand your frustration, and apologize that the error in the finance agreement occurred. The original lease agreement had an error in the calculation of the residual value for your new vehicle, and we didn’t catch that when we originally submitted your lease agreement. The leasing company caught the error and refused to release funds to the dealership to pay for your new vehicle, until they received a new lease agreement with the correct residual value. In order for the dealership to have the funds to pay the “I owe you” on your trade, we needed to receive payment from the leasing company, and to do that, we needed to amend the lease agreement with the correct residual value. Unfortunately, we weren't able to correct the documentation without asking for your signature on the new paperwork that restructured your lease. The corrected residual value actually reduced the monthly lease payment on your new vehicle, so we certainly weren’t trying to con you in any way. Our general manager, Mike Canales, was available to explain why the new agreement was necessary to complete your lease and issue your trade check as soon as possible. We were trying to help you save some money on your deal, but it sounds like we weren’t on the same page about the changes to the lease agreement. It’s clear this led to serious frustration for you, and we apologize for that. Customers often don’t trust car dealerships to be transparent in their sales and financing process, so we understand how having us ask to amend your lease agreement would raise suspicion. In no way would any staff member at Ray Brandt Chrysler Dodge Jeep take advantage of a customer for our financial gain. If the lease change had resulted in an increase to your lease payments, we would have worked with you to honor the deal you originally signed. In this situation, the lease change actually lowered your monthly payments, which should have been good news. It sounds like we didn’t communicate that clearly from the onset, and we apologize for the confusion. Our goal is for every customer to leave our dealership happy and with a complete understanding of the terms of their vehicle lease or purchase. Please reach out to us if you have any other questions or concerns about the changes to your lease agreement.

June 25, 2014

Great Price & Painless Experience I recently purchased a 2014 Jeep Grand Cherokee 4WD Summit (Diesel) from Ray Brandt Dodge Jeep. I initially visited Bergeron Jeep, but got the "run-ar More

by kjauthement
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Spahr / Shawn Wilson
March 23, 2013

I initially had a negative experience when I had verbally agreed upon the purchase price of a new car with one of ray brandt's sales representatives, who later informed me he would not honor the deal. I then More

by nola1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Phan
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