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Premier Chrysler Dodge Jeep Ram of Harvey

Harvey, LA

4.2
1,821 Reviews
Call Dealership (504) 363-1999

1660 Westbank Expy

Harvey, LA

70058

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1,821 Reviews of Premier Chrysler Dodge Jeep Ram of Harvey

March 18, 2024

Unsatisfied Customer E. Taylor I just want to inform you that my husband and I had a poor experience. I dropped his vehicle off between 730am & 8am. All the way to 430pm, o More

by Unsatisfied Customer ETaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Moe Craige
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Mar 18, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

I'm truly sorry to hear about the negative experience you and your husband had with our service department. It's absolutely crucial for us to provide efficient service and maintain clear communication with our customers, and it sounds like we fell short in your case. Your feedback is invaluable to us as we strive to improve our services. We will address these communication issues with our service department to ensure similar incidents do not happen in the future. We understand if you choose not to service your vehicle with us going forward, but we hope to have the opportunity to regain your trust in the future. We appreciate your feedback and patience, and we apologize for any inconvenience caused.

March 15, 2024

I totally appreciate all the dealership did for me They were professional detailed and took care of my vehicle to my expectations for sure More

by Kleeswj
Recommend Dealer
Yes
Employees Worked With
5
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Mar 15, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you for your positive feedback! We're glad to hear that you had a good experience with us and that the service was completed to meet your expectations. We aim to provide excellent service and it sounds like we hit the mark in your case. We appreciate your kind words and look forward to assisting you with any future needs. Thanks again for choosing us!

March 14, 2024

They took care of my warranty issue in a professional and timely manner. And was courteous More

by brucemerc
Recommend Dealer
Yes
Employees Worked With
Cynthia Molero, Cynthia Molero
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Mar 15, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you for sharing your positive experience! We're delighted to hear that our team was able to handle your warranty issue professionally, promptly, and courteously. We strive to provide excellent service and it's great to know we've met that mark in your case. We appreciate your feedback and look forward to assisting you with any future needs. Thanks again for choosing us!

March 09, 2024

I was given an expected time frame that was reasonable. Had a recall taken care of that I completely forgot about. Thank you Cynthia. More

by LW
Recommend Dealer
Yes
Employees Worked With
Terry Blackwood, Cynthia Molero
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Mar 11, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you for your positive feedback! We're glad to hear that you had a good experience with us and that the service was completed within a reasonable time frame. It's great to know that Cynthia was able to assist with the recall you had forgotten about. We aim to provide excellent service and it sounds like we hit the mark in your case. We appreciate your kind words and look forward to assisting you with any future needs. Thanks again for choosing us!

March 09, 2024

barry was very friendly and i felt very welcomed i was very pleased with my experience More

by CODYFISH19
Recommend Dealer
Yes
Employees Worked With
barry
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Mar 11, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with Barry. It's wonderful to know that his knowledge and great personality made a positive impression on you. We strive to provide excellent service and we're glad to hear that we've achieved that in your experience. We're here to assist you with any future needs. Thanks again for your feedback!

March 08, 2024

5 They were able to expedite the turnaround time which was appreciated I have continued to use this dealer for my necessary preventitive maintenance More

by J Cole
Recommend Dealer
Yes
Employees Worked With
A young lady in the customer service dept
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Mar 11, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you so much for your positive feedback! We're delighted to hear that you had a great turnaround time experience with us. Our team is dedicated to providing excellent service and keeping our customers informed about any potential issues with their vehicles. Your satisfaction is our top priority, and we're glad to hear we hit the mark for you. We look forward to serving you again in the future!

March 07, 2024

Held my vehicle for 2 months charged me 6,000 dollars and didn't fix my vehicle and I had to bring it back and it's still there now More

by warrenwashington78
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Maurice
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Mar 07, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

I'm truly sorry to hear about the issues you've been experiencing with your vehicle and our service department. It is our goal to provide efficient, effective service, and it seems we've fallen short in your case. This certainly doesn't reflect the level of service we strive to provide. We understand that having your vehicle in the shop for an extended period of time is inconvenient and frustrating, especially when the issue is not resolved. Please know that your concerns are being taken seriously. I would recommend escalating the issue by asking to speak with the dealership owner or a higher manager. Your satisfaction is important to us, and we'd like to do what we can to rectify this situation. Thank you for your patience and understanding.

March 06, 2024

Moe was great! Moe was very professional and effective! I received great customer service! Amazing Customer Service More

by alfred.blackmon
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mid
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Mar 06, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with Moe. It's wonderful to know he was very professional and made a positive impression on you. We strive to provide excellent service and we're glad to hear that we've achieved that in your experience. We're here to assist you with any future needs. Thanks again for your feedback!

March 05, 2024

She is very knowledgeable at her. She has a a great personality. A great person! More

by STACYGISCLAIR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cynthia
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Mar 05, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with Cynthia. It's wonderful to know that her knowledge and great personality made a positive impression on you. We strive to provide excellent service and we're glad to hear that we've achieved that in your experience. We're here to assist you with any future needs. Thanks again for your feedback!

March 01, 2024

I was not satisfied with the level of customer service given by the service manager. More

by preciousgirlmb
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Moe Craige, Kevin Jones, Royal Becnel
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Mar 01, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

I'm very sorry to hear that you were dissatisfied with the level of customer service provided by our service manager. We pride ourselves on our customer service and it seems we fell short in your case. Could you please provide more details about what happened? Your feedback is important to us as it helps us improve our services. We're committed to making things right and providing you with the high-quality service you expect and deserve.

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