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Premier Chrysler Dodge Jeep Ram of Harvey

Harvey, LA

4.1
1,822 Reviews
Call Dealership (504) 363-1999

1660 Westbank Expy

Harvey, LA

70058

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1,822 Reviews of Premier Chrysler Dodge Jeep Ram of Harvey

March 01, 2024

I was not satisfied with the level of customer service given by the service manager. More

by preciousgirlmb
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Moe Craige, Kevin Jones, Royal Becnel
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Mar 01, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

I'm very sorry to hear that you were dissatisfied with the level of customer service provided by our service manager. We pride ourselves on our customer service and it seems we fell short in your case. Could you please provide more details about what happened? Your feedback is important to us as it helps us improve our services. We're committed to making things right and providing you with the high-quality service you expect and deserve.

February 26, 2024

My experience was great ! No My experience was great ! Moe was great ! He explained things & my vehicle was ready in a timely manner. More

by DAMANITRACELIUS
Recommend Dealer
Yes
Employees Worked With
Moe
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Feb 27, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

We're thrilled to hear that you've had an awesome experience with our service. A special thank you from Mo and the entire team. We strive to provide the best service possible, and we're delighted to know we've been able to meet your expectations over the years. We look forward to continuing to serve you in the future. Thank you again for your kind words and your continued support!

February 25, 2024

Accurate and pleasant to deal with as well as completely helpful and patient with understanding More

by SINOMO35
Recommend Dealer
Yes
Employees Worked With
Ikeitius Everett, Ikeitius Everett
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Feb 26, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you for your positive feedback! We're delighted to hear that you found our team to be accurate, pleasant, and completely helpful. We aim to provide patient and understanding service to all our customers. Your satisfaction is our top priority, and we're glad to know we've met that mark in your experience. We're here to assist you with any future needs. Thanks again for choosing us!

February 23, 2024

Less than friendly greetings. Seemed upset that I had issues I wanted looked at. Didn't do all of my requested services. More

by MCAMPISI99
Recommend Dealer
Yes
Employees Worked With
Cynthia Molero, Cynthia Molero
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Feb 26, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

I'm truly sorry to hear about the negative experience you've had with our dealership. We aim to provide excellent customer service and it sounds like we fell short in your case. If you're comfortable doing so, could you please provide more details about what happened? Your feedback is invaluable to us as we strive to improve our services. We hope to have the opportunity to make things right with you.

February 18, 2024

bad work lack of professionalism bad work lack of professionalism left parts uninstalled loose screws More

by Riveralazo8
Recommend Dealer
No
Report | Print
Feb 19, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

I'm truly sorry to hear about your disappointing experience with our service department. This is certainly not the level of service we strive to provide, and we deeply regret the inconvenience you faced. Your feedback is crucial for us to improve our service quality.

Feb 19, 2024 -

Riveralazo8 responded

Ok thanks

February 14, 2024

The absolute worst experience with a dealership and advisor Mo. I wouldn’t recommend ever. More

by mikejamesmontgomery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Moe Craige, Royal Becnel
Report | Print
Feb 14, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

I'm truly sorry to hear about the negative experience you've had with our dealership and with our advisor, Mo. We aim to provide excellent customer service and it sounds like we fell short in your case. If you're comfortable doing so, could you please provide more details about what happened? Your feedback is invaluable to us as we strive to improve our services. We hope to have the opportunity to make things right with you.

February 13, 2024

Very good love them I Best prople I met they were very professional The top I ever met More

by Claudellumar
Recommend Dealer
Yes
Employees Worked With
Cynthia Molero, Cynthia Molero
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Feb 15, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you so much for your positive feedback! We're delighted to hear that you had a top tier and professional experience with us. Our team is dedicated to providing excellent service and keeping our customers informed about any potential issues with their vehicles. Your satisfaction is our top priority, and we're glad to hear we hit the mark for you. We look forward to serving you again in the future!

February 09, 2024

I did not have a lug key and service staff were initially not very helpful but after I ordered and brought in a lug key that I new would work, the tire was changes in a reasonable time at a reasonable price. More

by kschenevert
Recommend Dealer
Yes
Employees Worked With
Cynthia Molero, Cynthia Molero
Report | Print
Feb 12, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you for sharing your experience with us. We apologize for any initial inconvenience you faced regarding the lug key. We're glad to hear that once the key was provided, our service staff was able to change your tire in a reasonable time and at a reasonable price. Your feedback is important to us, and we will use it to improve our service. We appreciate your patience and understanding, and we look forward to serving you better in the future.

February 08, 2024

dropped off my car with no estimated time for future pick up. Got a call a day later to come in to talk about my car. Came in and everyone in service called me a liar. Talked to a manager and showed him my c More

by Gilman.rutihinda
Recommend Dealer
No
Report | Print
Feb 09, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

I'm truly sorry to hear about your disappointing experience with our service department. This is certainly not the level of service we strive to provide, and we deeply regret the inconvenience you faced. Your feedback is crucial for us to improve our service quality. We assure you that all customer concerns are taken seriously. The issues you've described, from communication problems to the handling of your car's repairs, are unacceptable. We will address this with the service department to prevent such incidents in the future. In the meantime, we will notify our Customer Service manager and General Manager of your experience. Your satisfaction is important to us, and we would like to do what we can to rectify the situation. Again, we apologize for your negative experience and thank you for bringing this matter to our attention.

February 07, 2024

Professional, knowledgeable Done right the first time. Great attitude. Honest and keeps me updated on any possible issues. More

by Bob, billy123
Recommend Dealer
Yes
Employees Worked With
Cynthia Molero, Cynthia Molero
Report | Print
Feb 08, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you so much for your positive feedback! We're delighted to hear that you had a professional, knowledgeable, and honest experience with us. Our team is dedicated to providing excellent service and keeping our customers informed about any potential issues with their vehicles. Your satisfaction is our top priority, and we're glad to hear we hit the mark for you. We look forward to serving you again in the future!

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