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Premier Chrysler Dodge Jeep Ram of Harvey

Harvey, LA

4.3
1,816 Reviews
Call Dealership (504) 363-1999

1660 Westbank Expy

Harvey, LA

70058

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1,816 Reviews of Premier Chrysler Dodge Jeep Ram of Harvey

February 02, 2024

Took a long time for repairs which cost me a lot of money. The repairs were sufficient but very expensive. More

by bkh_uscg
Recommend Dealer
Yes
Employees Worked With
Don't recall
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Feb 05, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

I'm sorry to hear that you were disappointed with the length of time for repairs and the cost. At Ray Brandt Auto Group, we strive to provide efficient and cost-effective service, and I understand how important this is to our customers. It's good to hear that the repairs were sufficient, but we understand that the cost of repairs can be a significant concern. If you have any further questions about the repairs or costs, or if there's anything else you'd like to discuss, please don't hesitate to let us know. We value your feedback and are here to assist you. Thank you for choosing us.

Helpful
February 02, 2024

I am so angry with them! They had my car for 5 days and did nothing to it! When I picked it up they said they would call me when the parts were in and I’ve yet to hear from a More

by Terribordelon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Moe Craige, Cynthia Molero, Royal Becnel
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Feb 05, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

I'm deeply sorry to hear about the frustrating experience you've had with us. At Ray Brandt Auto Group, we strive to provide prompt and efficient service, and it's clear that we've fallen short in your case. The lack of communication and the delay in getting the necessary parts are not reflective of the level of service we aim to provide. Please accept our sincere apologies for the inconvenience caused. We value your business and hope to have the opportunity to regain your trust.

Helpful
January 23, 2024

I had a wonderful experience. The service advisor, Cynthia is very knowledgeable and very professional. More

by kimpreston56
Recommend Dealer
Yes
Employees Worked With
Cynthia Molero, Cynthia Molero
Report | Print
Jan 23, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

We're delighted to hear that you had a great experience with us at Ray Brandt Auto Group! Our service team works tirelessly to provide top-notch service to our valued customers, and your kind words mean a great deal to us. If you have any other questions or need further assistance in the future, don't hesitate to reach out. Thank you for choosing us!

Helpful
January 18, 2024

Ray Brandt is the best dealership around it's always a pleasure meeting with the employees More

by JKDOVEJR
Recommend Dealer
Yes
Employees Worked With
Cynthia Molero, Cynthia Molero
Report | Print
Jan 18, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

We're thrilled to hear that you've had such a positive experience with us at Ray Brandt Auto Group! Our team strives to provide efficient, helpful, and friendly service to all our customers. Your kind words are greatly appreciated and motivate us to continue delivering top-notch service. If you ever have any questions or need further assistance, don't hesitate to reach out. Thank you for choosing us!

Helpful
January 16, 2024

Service does a good job. No complaints about service. Always helpful. Service good, great, awesome. More

by MIKE_TER_C
Recommend Dealer
Yes
Employees Worked With
Cynthia Molero, Cynthia Molero
Report | Print
Jan 16, 2024 -

MIKE_TER_C responded

What I said up there.

Jan 16, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

We're thrilled to hear about your positive experience with us at Ray Brandt Auto Group! Our team prides itself on providing top-tier customer service and helping our customers make the best decisions for their needs. It's wonderful to know that we could assist in making your experience easy and enjoyable. If you have any more questions or need further assistance, don't hesitate to ask. We're here to help. Thank you for choosing us!

Helpful
January 15, 2024

Fast Fast and quick. Very friendly And reliable. Provided me with more savings Thank you More

by snicker4274
Recommend Dealer
Yes
Employees Worked With
Ifk
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Jan 15, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

We're delighted to hear that you had a positive experience at Ray Brandt Auto Group and that you appreciated our timely service. We aim to make every visit as comfortable and enjoyable as possible for our customers. If you have any other questions or need further assistance, don't hesitate to reach out. Thank you for choosing us!

Helpful
January 15, 2024

Ok nice good Good good good good good This survey is totally ridiculous. This is why I don't do surveys More

by JAMIESMITH1972
Recommend Dealer
Yes
Employees Worked With
Cynthia Molero, Cynthia Molero
Report | Print
Jan 15, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

We're thrilled to hear that you've had such a positive experience with us at Ray Brandt Auto Group! Our team strives to provide efficient, helpful, and friendly service to all our customers. Your kind words are greatly appreciated and motivate us to continue delivering top-notch service. If you ever have any questions or need further assistance, don't hesitate to reach out. Thank you for choosing us!

Helpful
January 15, 2024

From my very first visit anf the most recent visit which was to install a air filter, Cynthia was prompt courteous and on it! She said, 'give me a minute, this'll only take a few minutes' and before I knew More

by WynnMartin
Recommend Dealer
Yes
Employees Worked With
Cynthia Molero, Cynthia Molero
Report | Print
Jan 15, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

We're thrilled to hear about your positive experience with Cynthia at Ray Brandt Auto Group! She prides herself on providing top-tier customer service and helping our customers make the best decisions for their needs. If you have any more questions or need further assistance, don't hesitate to ask. We're here to help. Thank you for choosing us!

Helpful
January 15, 2024

My vehicle is equipped with video and audio recording. I overheard the conversation between the tech and Royal diagnosing my vehicle on the phone during the test drive before it came in the shop and in th More

by DSJ770
Recommend Dealer
No
Employees Worked With
Royal Becnel, Royal Becnel
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Jan 15, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

I'm deeply sorry to hear about your experience. This is not the level of service or respect we aim to provide at Ray Brandt Auto Group. I want to assure you that we take your feedback seriously. The behavior you described is unacceptable, and it's important to us to address this issue promptly and appropriately. I would like to personally investigate this matter. Could you please provide more specific details, such as your full name, the model of your car, and the date of your service? This will assist us in addressing the situation properly. Please accept our sincere apologies for this experience. We greatly respect your service to our country, and we appreciate your feedback as it helps us improve our services. We hope to have the opportunity to regain your trust in the future.

Helpful
January 15, 2024

Reliable friendly and knowledgeable He explained everything to me and assisted me in getting a rental. I had to wait for parts that was on back order More

by LARRYPAGE
Recommend Dealer
Yes
Employees Worked With
Moe
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Jan 16, 2024 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Mo and our team strive to provide courteous and helpful service, and it's wonderful to know that they've consistently met your expectations. We greatly value your trust and will continue to ensure your vehicles are in good hands. If you have any other questions or need further assistance, don't hesitate to reach out. Thank you for choosing Ray Brandt Auto Group!

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