Premier Kia Of Branford

Disappointed I enjoyed my interaction with Cynthia, but I ran into a couple of issues at this dealership which left me with a less than desirable experience. I enjoyed my interaction with Cynthia, but I ran into a couple of issues at this dealership which left me with a less than desirable experience. After the deal was negotiated, I was told that I would be able to drive the car that day. I had been there for a couple hours by this time and the next step was to work through getting a binder from the insurance. This step took another 40 minutes and when completed, I was presented with another "bump in the road". The finance office had two back to back appointments (one scheduled, and one unscheduled). I was suggested to come back in 2 hours to begin finalizing the papework, which was expected to take another hour. Everyone was aware I had driven 65 miles to get there, but through this point, no one had asked me how much time I had in the day, and had I known about the constraints on the dealership side , the extra time I waited for the binder was completely unnecessary. I really felt the focus was about the sale and my time was not respected. I made a commitment, so I came back next week. My trade in was said to have a check engine fault, and it never appeared; even after I left the lot and drove 200 miles over several days. Looking back, I can't help but feel this was a tactic to get a lower trade in value. While it may or may not be the case, this is how I feel now. After previous car purchases, I have always received a phone call within a couple of days to check in. Not this time. An email with a link to a survey, is what I received after spending $40k. How would you rate this service experience More

2011 A4 Not only did they have great prices, but all the people we dealt with were patient, and incredibly helpful. They stayed with us over an hour past clos Not only did they have great prices, but all the people we dealt with were patient, and incredibly helpful. They stayed with us over an hour past closing time, and Paul even came in on his day off. We've purchased many cars before, but this was by far the best experience. More

my 2014 forte Paul Petruzziello and David Thomas were extremely patient with me. I was there all day looking at different cars, until they found a car that meet my Paul Petruzziello and David Thomas were extremely patient with me. I was there all day looking at different cars, until they found a car that meet my needs and price, I was very happy with their service and the time they took to explain things to me. They are an asset to your dealership. Thank you again connie leckey More

Be careful if financing- Cramming I heard great news about Premier Kia. I took a ride with my daughter one Saturday morning (7/30) looking for a Sorento. I actually liked one I was sho I heard great news about Premier Kia. I took a ride with my daughter one Saturday morning (7/30) looking for a Sorento. I actually liked one I was shown so much I ended up purchasing it. 5 hours sitting in the waiting room was no problem. I was impressed that I could get the vehicle that day. 9 months later I was cleaning out my back seat and saw the paperwork sitting under my back seat. Browsing through it I noticed I had GAP insurance I never wanted and I was charged $219 for Etching for my windows with I never of in my life even heard of. Of course 1 paper out of aprox 20 papers had my signature. My fault . no excuse. after 5 hours of sitting and wanting to leave I know why I didn't read every line of every form. I called Kia and was told the Finance Man I dealt with didn't work there anymore. I explained I wanted to cancel GAP insurance and what happened and was told how he wasn't going to go over all that. . just come down and sign a paper to cancel. ok. 2 days later I went down and gave my signature. I mentioned the etching and how nobody mentioned it nor did a thing to my used vehicle from Premier Kia because the vehicle sat in front of my eyes that entire day. I was told Premier etches every car they have... automatically. Really? So even if the previous owner paid for it I need to pay $219? and why not tell me? Just beware. That's a cram no matter what way you cut it. I never asked for etching or was told I had it. Again I didn't even know what it was. No refund. nothing offered. 50%. be careful The car is great. I love my Kia Sorento. The service dept was great. Both times I have been there. The car had a loose fog light and some burnt out bulbs and the service dept was great again. . They even told me that I didn't need to rotate my tires on my last visit which I had requested. Honest service . More

Excelent dealership Cynthia Carasone is an excellent sales person, extremely helpful . I had a bad experience from another Kia dealer and Cynthia and Dave Thomas helped Cynthia Carasone is an excellent sales person, extremely helpful . I had a bad experience from another Kia dealer and Cynthia and Dave Thomas helped me get the car I was looking for a very reasonable price. Dave even looked for a while to see if he could get me the car color I wanted with success. They are very welcoming and I highly recommend this dealership More

Leased 2 vehicles for my son and I. Excellent. We had been to 3 dealers that day. This dealership was friendly professional and patient with our search. Also liked that I saw several wom Excellent. We had been to 3 dealers that day. This dealership was friendly professional and patient with our search. Also liked that I saw several women in sales. Our sales person was Cindy. She was helpful, not pushy. Impressive with her car knowledge. Very calm quiet demeanor yet seemed to know what we were looking for. We leased 2 vehicles and are very happy with them. Also met Patrick who was very friendly and eager to help with our purchases. More

Very welcoming. Open honest conversations. My car buying experience with Kia was very comforting. I was very nervous about buying a car, and the staff helped make the experience enjoyable throu My car buying experience with Kia was very comforting. I was very nervous about buying a car, and the staff helped make the experience enjoyable through listening and sharing a great sense of humor. They worked with me and understood what I was looking for in a car and a sales rep. I highly recommend Kia!!! More

Paul Petruzziello is a very nice dealer! Many thx! My friend Rodrigo recommended "Premier Kia Of Branford" to me, and he bought his first car from here. So we first browsed cars listed on its official My friend Rodrigo recommended "Premier Kia Of Branford" to me, and he bought his first car from here. So we first browsed cars listed on its official website and found one red Nissan which looks perfect. Then, We just went there, Dave Thomas and Paul Petruzziello introduced the cars to us. Just after the test drive, I decided to buy the red Nissan. Paul and Dave is so honest and nice, they gave me a good price. It was a really enjoyable experience. When I went there to pick up the car last Friday. I was late owing to the meeting. But Paul was waiting there with patient. Highly recommended! More

Such a great experience! I found Nate online because of his reviews. I knew I that I wanted to deal with him and him only when I came into the dealership. I also knew him from I found Nate online because of his reviews. I knew I that I wanted to deal with him and him only when I came into the dealership. I also knew him from when he used to DJ at the local bars too. I went into Premier Kia shopping for a Kia Soul. I did shop around afterwards and found that other dealers were playing games and were not honest. I won't use any names, but I would never recommend Shaker Kia to anyone! But I did come back to Premier Kia to see Nate and the Gang! I have never been happier and the experience that I had at Premier was the best. They made me feel at home. More

Customer is #1 I'm a very picky customer. I know what I want and expect to get it; especially when making a big purchase like a car. These guys went the extra mile I'm a very picky customer. I know what I want and expect to get it; especially when making a big purchase like a car. These guys went the extra mile to find exactly what I was looking for. More