Premier Kia Of Branford

Awesome Salesperson Colleen Hickey was our salesperson. She went above and beyond to inform and help us make our purchasing decision. She made the process as seamless and Colleen Hickey was our salesperson. She went above and beyond to inform and help us make our purchasing decision. She made the process as seamless and smooth as possible. She drove from Branford to our house in Niantic to pick us up the day that we actually purchased our vehicle and took possession of it. Her ability to make us feel comfortable and satisfied with our purchase was superior! We are very pleased with our car and the excellent experience we had with all the staff at Premier Kia! Thank you all! More

Brians experience My experience with Kia's sales person Colleen was flawless. She took time and went over everything about the car, its warranties and features. It was My experience with Kia's sales person Colleen was flawless. She took time and went over everything about the car, its warranties and features. It was a pleasure. The same applies to Patrick and Frank. Everyone I had encounters at the dealership was fabulous. Keepo up the good work. Brian More

An incredible buying experience My Honda CRV was totaled when a tree limb from the neighbor's fell on it. I needed to replace it with a similar type of used SUV. The great buying My Honda CRV was totaled when a tree limb from the neighbor's fell on it. I needed to replace it with a similar type of used SUV. The great buying experience began when I contacted Premier Kia Branford CT about a 2013 Mazda CX-5. From the first email to the final purchase was so much better than previous car purchases. Christina was waiting there on a Friday afternoon with the Mazda out front ready to give a detailed review of the make/model, previous owner, and the car's features (which she demonstrated). The test drive followed which allowed me to push the car hard through town driving and interstate 95. When I asked to get under the car to check a few things Premier Kia put in into their garage and put it on a lift. Their mechanic was standing by to answer questions. Wow...that caught my attention! Once I decided to purchase this spotless car, the process was straightforward with Christina and the sales manager. I was impressed by the 6 month powertrain warranty which came free with the purchase. Two other things happened that impressed me. When I came to pick up the car on a Sunday, which had a fresh oil change and thorough detailed cleaning, the registration didn't go through the DMV because of an unknown tax bill from Windsor, Christina and the manager arranged for it to be delivered up to West Hartford the next day when the tax issue was resolved. That saved me an hour's trip. The other thing is that the second key was misplaced somehow but quickly mailed to me. It was a truly customer-centered experience and I would refer any of my family and friends there even if it took an hour or more of driving to get to Premier Kia. Christina managed all of this with great communication and follow-through. More

Smoke and Mirrors My experience with Kia of Branford started out wonderfully. I had previously had a few bad experiences with other dealerships, so when I met Christin My experience with Kia of Branford started out wonderfully. I had previously had a few bad experiences with other dealerships, so when I met Christina, I felt I had met a new friend. She was extremely knowledgeable on the Kia I was interested, she was personable, and honestly I felt at home. I had found the car of my dreams here. I eagerly awaited pick up day and have to say Frank Williams did an outstanding job, making my purchase very smooth and painless. It was not until I went outside to get into my new "used" car and be taught about the bells and whistles that I noticed 2 dents on the driver's side door. This was immediately pointed out to Christina, who completely changed her behavior, became very defensive and basically had a "too bad" attitude. Basically an Oh well! The dealer manager Patrick refused to even come outside and deal with us. Christina definitively told me the dents were there and I probably did not see them. This is not true and unacceptable. Not only did Patrick again not come outside, Christina offered NO remedy. After getting an outside estimate of approximately 50-100.00 to fix, one would think this is an easy solution for Kia to have paid for. I was offered nothing. Not a free oil change, not a free car wash. Nothing. How hard would it have been for their Service Department to "pop" out these 2 defects and let me drive off happily ever after. So, my dream car has 2 dents that I focus on each and every day that were NOT present when I looked at the car, as evidenced by going over the on-line photos which drew me to the dealership in the first place to look at this car. Ok, maybe I should have checked the car before signing the papers, but chalk that up to a lesson learned. I am now going to have to put out my own money, after dropping a good chunk of change on my 2014 Kia to have the dents popped out. I would rate Christina 0 if I could. She knew of my apprehension on the car buying experience. She knew I had been "burned" by other dealers. She SHOULD have and COULD have remedied the situation, but chose not too, even with me in tears and my husband distraught. How do you let someone pay a hefty amount of money on a car and watch them leave with tears running down their face? For this reason, I rate Kia of Branford 1. On a good note, the Service Department provided EXCELLENT service when my Kia was brought in to check a possible problem. They were kind, knowledgeable, and very helpful. For this reason, I will have my Kia serviced with the department here but would NEVER recommend dealing with Christina or for that matter Patrick or purchasing a car at this dealership. I am not a hurtful or mean human being. It took many nights of me thinking if I wanted to submit this review. I do not hurt peoples' feelings. This is merely to inform buyers of my experience with this seller. Hope this helps. More

Smooth transaction This is the second used car purchase with Nate. He assisted us with the process and each time it was a quick and smooth transaction. Thanks Nate. Kee This is the second used car purchase with Nate. He assisted us with the process and each time it was a quick and smooth transaction. Thanks Nate. Keep up the good work. We will and have recommended friends and family to shop at Kia and ask for Nate. More

Great people The people were easy to talk with, welcoming, and understood our needs. We found the van we wanted online and were happy to see it was clean and in g The people were easy to talk with, welcoming, and understood our needs. We found the van we wanted online and were happy to see it was clean and in great shape when we went for the test drive. We financed through the dealership with a fair rate. Nathan was very easy to work with, stayed late for us, and took the time to help us get to know the vehicle. Overall, it was an excellent experience and we love our Kia Sedona minivan. More

Rude and untrustworthy My wife purchased a used car only to find out it had a rim that was welded. When I contacted Patrick about this he told me that rims are not warranti My wife purchased a used car only to find out it had a rim that was welded. When I contacted Patrick about this he told me that rims are not warrantied and I am just trying to get something for nothing. The welded rim caused the tire to explode on the highway almost causing a serious accident. Buyer beware once you buy your on your own. More

Excellent We cane in at 4:30pm on a Saturday afternoon knowing it was close to closing time so we had little expectation in getting much accomplished. Nate imm We cane in at 4:30pm on a Saturday afternoon knowing it was close to closing time so we had little expectation in getting much accomplished. Nate immediately took interest in us, grabbed the keys to the used Land Rover we were interested in and took us for a test drive which was well beyond what we expected. In short we got off on the right foot. While I cringe at having to deal with car dealers, this was a confidence building experience. Nate was honest, and informative and answered all the questions that we had. The decision was easy. We went back the following day and purchased the car. At the closing, Nate had the car serviced and ready for pickup. We purchased the Armor care as well. For a used car, it was as new looking inside and out as possible. Kudos to the service shop!! Frank had all the paper work ready and walked us through the details. Both Nate and Frank were extremely prepared and profession. Would definitely recommend to best friends. More

Product knowledge, courtesy, and professionalism If you are a woman buying a car on your own and you fall in love with a KIA (thanks to Consumer Reports good reviews of several 2016 KIA models, inclu If you are a woman buying a car on your own and you fall in love with a KIA (thanks to Consumer Reports good reviews of several 2016 KIA models, including the Soul that I bought), come to Premier Kia of Branford--especially their new, larger showroom that is about to open, and shake hands with Patrick Donovan. He will discuss the pros and cons of a used vs a new model and take you on a test drive alongside Stony Creek Harbor. Then, Patrick Cosgrove will spin some wheels and crunch some numbers and find the exact package you are looking for and the right pricing structure with an affordable monthly payment. The 0% financing is a welcome perk as is the two year-free warrenty maintanance. In the inner office is Frank Williams who makes signing a pile of forms seem effortless and wholly worthwhile. One stop shopping and a thoroughly pleasant experience. More